Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

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“Very good”

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Posted 12 years ago

“very good”

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Posted 12 years ago

“thank you, great customer service :)”

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Posted 12 years ago

“Really annoyed with ur service in-store.My last trip to your store will be to get a full refund and I'll be going elsewhere in future”

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Posted 12 years ago

“Wow, after all my annoyance last night tesco I must say their customer service team is pretty good.”

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Posted 12 years ago

“this is a good company”

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Posted 12 years ago

“Great products, great prices and first rate customer service Tesco Whyilovetesco”

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Posted 12 years ago

“Way better than the co-operative, shame somerfield went under”

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Posted 12 years ago

“bad customer service twice this week trying to sort my insurance. 1 really unhelpful and rude and the other not bothered I'm leaving”

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Posted 12 years ago

“Customer service goes far, just wish some tesco workers would get it right every now and then”

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Posted 12 years ago

“have had tesco payg for about 3 months so far, uses O2, reliable, value for money, customer service good - no problems.”

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Posted 12 years ago

“no customer service available by phone in Dublin and my shopping is 4 and half hours late already”

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Posted 12 years ago

“Tesco have pissed me off so much. Terrible customer service”

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Posted 12 years ago

“Why is it that our club card won't work with scan as you go, no one willing to help and customer service is not answering?? rather annoyed!”

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Posted 12 years ago

“Have to say, really impressed with the Tesco Mobile customer service. Fast and helped with what I needed to know straight away! Pleased :D”

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Posted 12 years ago

“disgusted at the customer service I have just received in Tesco at Clifton park in Blackpool!”

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Posted 12 years ago

“Tried to move to tesco broadband - got cut off for two weeks, no apology, no customer service, no information - but a bill. appalling”

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Posted 12 years ago

“Great products, great prices and first rate customer service as always”

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Posted 12 years ago

“Shocked how crap Tesco Customer service is, didn't deliver my food & wont even give me a free delivery for next time, tescoSUCKS”

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Posted 12 years ago

“I went to the customer service till & was told me it did not include all of the items I had despite them all being on same display. Rather dissappointed”

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Posted 12 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews