Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,186 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,186 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

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“Tesco's customer service are fantastic!”

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Posted 11 years ago

“Lovely customer service at the till today in Tesco”

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Posted 11 years ago

“Has had the worst customer service Tesco. Really unhelpful and completely fobbed off.”

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Posted 11 years ago

“have provided appalling customer service this evening. Over three hours since our delivery slot and still not a word from the store!”

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Posted 11 years ago

“Wow, tesco customer service is awful!”

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Posted 11 years ago

“received the worst customer service at your goodge street store yesterday, still so angry about it!”

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Posted 11 years ago

“Wow, after all my annoyance last night tesco I must say their customer service team is pretty good.”

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Posted 11 years ago

“this is a good company”

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Posted 11 years ago

“Great products, great prices and first rate customer service Tesco Whyilovetesco”

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Posted 11 years ago

“Way better than the co-operative, shame somerfield went under”

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Posted 11 years ago

“Not as bad as asda, however not as good as morrisons”

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Posted 11 years ago

“Never help you when you need help, always long ques and often get mis-changed”

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Posted 11 years ago

“bad customer service twice this week trying to sort my insurance. 1 really unhelpful and rude and the other not bothered I'm leaving”

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Posted 11 years ago

“Customer service goes far, just wish some tesco workers would get it right every now and then”

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Posted 11 years ago

“have had tesco payg for about 3 months so far, uses O2, reliable, value for money, customer service good - no problems.”

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Posted 11 years ago

“no customer service available by phone in Dublin and my shopping is 4 and half hours late already”

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Posted 11 years ago

“Tesco have pissed me off so much. Terrible customer service”

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Posted 11 years ago

“Why is it that our club card won't work with scan as you go, no one willing to help and customer service is not answering?? rather annoyed!”

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Posted 11 years ago

“Have to say, really impressed with the Tesco Mobile customer service. Fast and helped with what I needed to know straight away! Pleased :D”

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Posted 11 years ago

“disgusted at the customer service I have just received in Tesco at Clifton park in Blackpool!”

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Posted 11 years ago

Tesco Direct is rated 3.2 based on 2,186 reviews