Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,215 Reviews

54 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,215 reviews

Customer Service
Communication Channels	Telephone

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

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“failed to deliver plus poor customer service. Double downer.”

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Posted 13 years ago

“I'm really dissapointed of your confusing labels and unhelpful customer service staff...”

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Posted 13 years ago

“Bought two kids' sleeping bags for my daughter to go with her popup tent, each £8 reduced from £16. Ordered Sunday 13th, arrived Tuesday 15th. Cheap and cheerful, good quality products, happy littl'un, would definitely buy again from Tesco Direct.”

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Posted 13 years ago

“Tesco has the best customer service ever! Their apologies are always followed by a £ sign. everylittlehelps”

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Posted 13 years ago

“Customer service I just had from tesco home delivery was on point perfec”

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Posted 13 years ago

“mega customer service in my new local express store. Well beyond the required. Saved me much messing. Thanks!!”

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Posted 13 years ago

“Tesco Customer service is rubbish at Tesco Bury, we gave up and use Asda Pilsworth now.”

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Posted 13 years ago

“So sick of poor customer service. Today in Tesco, the cashier said not one word to me. Makes me feel sub human. Something needs to change!”

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Posted 13 years ago

“your staff at Hammersmith need customer service lessons! should be ashamed if you think I'd really not pay for a £3 pumpkin...”

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Posted 13 years ago

“9 wasted phone calls to tesco CUSTOMER service department, hung up on three occasions. I will not be back!”

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Posted 13 years ago

“awful communication between customer service & store in Prescott - lies being told to customers - terrible service!!!”

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Posted 13 years ago

“I just got the last Tesco Hudl in Plymouth. The lady at Transit Way customer service desk rang around until she found me one. now thats customer service”

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Posted 13 years ago

“Very impressed with Tesco Customer Service team”

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Posted 13 years ago

“This lady Tracy@Tesco is an absolute legend. Best customer service I've ever recieved”

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Posted 13 years ago

“Had some issues with my Tesco delivery earlier this week. Glad it was sorted quickly by the Customer Service team. Good work.”

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Posted 13 years ago

“thanks for your responses. However as a customer I am left feeling disappointed as I got bad service and no lunch!”

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Posted 13 years ago

“So you want me to go back to the store where I already questioned why the offer wasn't applied to my shopping-Great customer service!”

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Posted 13 years ago

“Wow! Linda from Tesco Direct! That is what you call world class customer service!!”

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Posted 13 years ago

“terrible customer service in the Ambleside express store. Absolutely terrible!”

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Posted 13 years ago

“just wanted to say what great customer service we had from Vikki on Till 16 and the lady doing the stickers in the meat aisle...”

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Posted 13 years ago

Tesco Direct is rated 3.2 based on 2,215 reviews