Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,186 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,186 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So you want me to go back to the store where I already questioned why the offer wasn't applied to my shopping-Great customer service!”

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Posted 11 years ago

“Wow! Linda from Tesco Direct! That is what you call world class customer service!!”

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Posted 11 years ago

“terrible customer service in the Ambleside express store. Absolutely terrible!”

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Posted 11 years ago

“just wanted to say what great customer service we had from Vikki on Till 16 and the lady doing the stickers in the meat aisle...”

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Posted 11 years ago

“I will say that the man serving me had brilliant customer service. Polite & caring (:”

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Posted 11 years ago

“fab customer service from a young lady called Jasmine at Exeter Vale last weekend! :)”

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Posted 11 years ago

“Very impressed with Tesco customer service! Thanks for your help today!”

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Posted 11 years ago

“Folk are quick to complain. I just want to give a heads up to James -delivery driver Lee Mill- lovely chap & Ex customer service!”

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Posted 11 years ago

“Had to phone tesco direct customer service twice and both times I've had excellent service.”

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Posted 11 years ago

“Pity Tesco online delivery keeps forgetting things but great customer service - quick and easy thanks a lot”

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Posted 11 years ago

“Excellent customer service from Tesco today, they definitely redeemed themselves! Thankyou.”

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Posted 11 years ago

“great customer service received today at walkden branch!!! Expected an argument over a tv and came out very happy! Excellent store x”

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Posted 11 years ago

“great service from tesco direct customer service. Big thanks to Jenny Vaughan.”

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Posted 11 years ago

“Asked the customer service ldy at tesco if I could charge my phone whilst I shopped and she said yes sweetie”

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Posted 11 years ago

“My favourite customer service is probably Tesco”

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Posted 11 years ago

“Great customer service - thanks Tesco :)”

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Posted 11 years ago

“I find Tesco the same price as M&S and Waitrose for regular items. But store ambiance & customer service is worse.”

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Posted 11 years ago

“My faith in customer service has been restored this week by Tesco.”

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Posted 11 years ago

“Tesco Lousy customer service! What can't they just play fair?! It looks like I may have to take legal action”

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Posted 11 years ago

“thanks for the awesome customer service :)”

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Posted 11 years ago

Tesco Direct is rated 3.2 based on 2,186 reviews