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Tesco Direct Reviews

3.2 Rating 2,186 Reviews
55 %
of reviewers recommend Tesco Direct
3.2
Based on 2,186 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.5 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult

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Tesco Direct 3 star review on 16th April 2025
Clifford
Tesco Direct 1 star review on 11th February 2025
Saba Akhtar
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
29
Anonymous
Anonymous  // 01/01/2019
Got some truly shocking customer service today at my local Tesco. Guess I won't be going back there again. Bad customer service from tesco there, what a suprise
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Posted 11 years ago
Tesco Doesn't matter if they're Tesco brand. They're customer service is usually pretty good, especially with faulty goods
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Posted 11 years ago
Forgot to say that I was very happy with the wine delivery when it got here. Good customer service and lovely red wine to enjoy
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Posted 11 years ago
very good customer service regarding a late delivery online from Tesco Scottish girl in the call centre setting a high standard.
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Posted 11 years ago
Tesco Deysbrook provides great customer service as you'd expect along with a close knit family feel you wouldn't get at most superstores. Thanks Tesco!
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Posted 11 years ago
When I don't want to go out because of bad weather, Tesco is my lifesaver. They have all the goodies my kids and grandkids want to have when they visit and everything always comes fresh. I'm happy with the selection of the produce and deli meats. Saves me a lot of stress by ordering from them!
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Posted 12 years ago
Tesco Direct is rated 3.2 based on 2,186 reviews