Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Tesco Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased an Indesit washing machine from Tesco Direct and they recycled my old LG machine. However the first time the new one was run there was a loud knocking from the drum area followed later by a hot burning smell. I contacted Tesco the same day asking for a replacement or refund but they insisted the machine be repaired. Indesit sent an engineer who ran the machine for about ten minuets and said all was o.k. I refused to accept this but they refuse to refund my money and take the wretched machine away. I have made numerous calls to them and written to the CEO but still they continue to bully us into dealing with Indesit , I have no contract with Indesit only with Tesco. They are a dreadful company I will never use them again.”

Helpful Report

Posted 10 years ago

“Good products at reasonable prices.”

Helpful Report

Posted 10 years ago

“New store in paddock st just opened, watched the manager being very rude to other staff members. Her attitude is shocking. Seems either its her way or high way. No need for this. Her time will come”

Helpful Report

Posted 10 years ago

“Absolutely useless. Ordered a fridge with free delivery and recycling, was supposed to come on the monday and received a text about this. Heard nothing, then tuesday they said they would deliver it on wednesday while i was at work, tried to get them to change delivery but they said this would incur a fee and that i should talk to the couriers. Courier phoned up on wednesday, arranged to redeliver on saturday. They finally arrived after almost 3 weeks of waiting and refused to recycle the old fridge despite my product clearly saying free recycling of old fridges. Of course, i couldn't phone them up as they only have a weekday phoneline. Will never use again, totally disorganised...”

Helpful Report

Posted 10 years ago

“I ordered a £315 shop delivery and apparently the driver tried to deliver it. I say apparently as I only received a postcard through my door to say "you missed your delivery"- how this happened I don't know as I was sat 6ft away from the door at all times! I rang Tesco to re-arrange - within 20 mins of the note being left - and was told they couldn't possibly re-deliver today. I then asked for a re-delivery and was told that they'd "have to" charge me £6 for delivery and charge my card AGAIN for £315. I cancelled. What's more frustrating is the total lack of care of help you receive from them. Awful company, avoid.”

Helpful Report

Posted 10 years ago

“Great thanks for Katie from Customer service. She helped me to be happy again after destroyed by me during assembling new furniture.She has ordered new part for me and sent in 3 days ,for Free!!!! Thank you Katie Anna”

Helpful Report

Posted 10 years ago

“I live in Northern Ireland (about 30 mins from the delivery depot!) - this is the 2nd time i have had trouble with my deliveries from Tesco Direct - i choose paid for 'select a day' delivery both times but both times a rude local delivery firm rang to say they wouldn't be delivering on that date as 'they hadn't a van in the area' and TOLD ME what date they would be delivering it. I have had to make numerous phone calls about this and eventually learn from Tesco that it basically doesnt matter in Northern Ireland what date you pick as this delivery firm will just do as they wish and deliver when they decide or have a van in the area!!! - Think we are going back to the dark ages - Tesco please change your delivery firm in Northern Ireland.”

Helpful Report

Posted 10 years ago

“I recently had a click and collect order, which unfortunately half my shopping was missing on.I was told by the driver it'd be redelivered.Having spoke to customer services, as the shopping never turned up, I was given £20 good will gesture and received excellent customer service!! Really pleased with the service!!”

Helpful Report

Posted 10 years ago

“Lovely flowers arrived as promised. Well presented. Vase and flowers excellent. Text messages relating to delivery helpful. Would use this service in future. Thank you.”

Helpful Report

Posted 10 years ago

“test”

Helpful Report

Posted 10 years ago

“I eat carrots daily and buy them weekly. I have noticed that a bag of carrots quickly goes off now after only a few days. I started buying loose carrots thinking they would last a bit longer but they are now only lasting ONE DAY before they become soft and bendy. These carrots are being sold moments before their shelf life expires and are nowhere near fresh. These carrots will have very little of their original nutritional value. I have made my comments to the fresh produce manager who fobbed me off saying they were fresh from the grower. This is either a lie or the suppliers are playing dirty tricks.”

Helpful Report

Posted 10 years ago

“As a weekly shopper at your Ilminster store for the past few years, am so disappointed you no longer do the finest meal deal , and was assured by a member of staff some time ago that it would be on sale again soon ands its now some months later?????”

Helpful Report

Posted 10 years ago

“I would just like to say how helpful the young man Michael was at the Tesco store in Sidcup yesterday. I needed some advice with my Hudl (for the second time) and he was really patient and very pleasant. I call him 'my technical advisor.' I have spoken to him on a previous occasion and he was really helpful then. Thank you”

Helpful Report

Posted 10 years ago

“We had a cooker delivered with a faulty door. It quite obviously hadn't been put together quite right at the factory. Indesit came out and looked at it and said that it should be replaced via Tesco Direct. I must say the service we received from the Tesco Direct Customer Care Team (Emma) was actually very good. Yes we had one competent and friendly person that called us back each time. We had regular calls updating us on the process and even a follow up call after the replacement had arrived to ensure we were happy. The product delivered was absolutely fine so at least all the ovens of that model didn't have faulty doors. Maybe Tesco has realised it has to have a human side to regain its old position. If they provide the care we had, to everyone they deal with, then that will be an excellent start.”

Helpful Report

Posted 10 years ago

“Took electrical item back to Tesco Southport and Terry the assistant was so kind helpful and readily sorted the problem . Excellent service!”

Helpful Report

Posted 10 years ago

“Tesco has been robbing people for years yet just because a man and woman were caught taking food from a skip they decided to prosecute them they were trying to feed their family. Tesco should be ashamed! What a shambles .”

Helpful Report

Posted 10 years ago

“Very good customer service. After having a faulty Television delievered to my house they replaced it promptly after a quick and easy call to their phone centres. Very pleased”

Helpful Report

Posted 10 years ago

“Very pleased with the service. After ordering a Television that wasn't working it was exchanged very quickly after ringing their phone lines.”

Helpful Report

Posted 10 years ago

“Was very disappointed I purchased meat that was two days out of date and luckily noticed this before cooking it when I rang to notify them I was told to take it back to the store and they would be notified by the time I took it back the next day when I returned the store was unaware of the problem and it took half hour to get in touch with a supervisor i then rang back to tell them they said they would find out more details and ring me back which I am still waiting for shall not be shopping at tesco again”

Helpful Report

Posted 10 years ago

“Ordered a fridge freezer and told the guy who called to arrange delivery I lived in a 1st floor flat with no lift. They were also suppose to take the old one. When it was delivered it was a guy on his own who couldn't deliver it & wouldn't let my son help due to insurance, so he left it in the foyer of the flat and obviously didn't take the,old one - over a week later and several phone calls (on my part) I'm still stuck with the old one and they just don't want to know, once they've got your money you really don't matter - I've told them to refund me and come and collect the item, will never use this company again, worse than useless not surprised Tesco are in trouble - will shop at John Lewis in future their customer service is second to none!!!”

Helpful Report

Posted 10 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews