“I can buy all I need at Tesco in Leyland my nearest store. I hate having to think about going to different supermarkets for my weekly shop. The main area that often lets other supermarkets other than Tesco is their pet food department and their range in choice of Tassimo coffee. They were great over the Christmas period too, the maximum amount of staff on the checkouts... Also I have to compliment the Christmas range of party food...all cooked at the same temperature so just ' timed and tasty '. Tesco are on the way up its a pleasure to shop. Thank you Tesco Leyland.”
“Click and collect service is great. Some great deals on offer and the double of club cards offers are really good. Everything has been available on the collection date with no issues and has always been quick to serve me. Local store is Tesco at mere way Northampton. Great service. I didn't used to like tescos service as they were disinterested in customers but over the past year they have really changed positively which is great.”
“We ordered a pressure cooker for Christmas 2015. An item arrived by carrier on 22nd December which turned out to be a salt and pepper mill set. We rang tesco immediately and were told that they could do nothing about it prior to Xmas. We cancelled the order so that we could make alternative arrangements. The agent in customer services was more concerned with return of goods incorrectly sent and although confirmation of refund was received , it said that the refund would not be issued until the goods had been received back and inspected back at depot. It was treated as if we had returned goods we had ordered when in fact the item they sent was the wrong one. The agent assured us we would receive a call from the despatch company to arrange collection within 48 hours. As per Xmas day we have received no call in this respect. So as at this point Tesco are holding our money and we do not know when we will get this back. I am over 65 and cannot afford to spare this cash especially at Xmas.
When I look at the review sites it is scary to see how people have been treated by tesco direct. We will never use them again and would strongly recommend anyone for whom delivery date is crucial, not to use them either. Whatever happened to the old tesco excellent customer care policy. they clearly don't care anymore and their bureaucracy is daunting diseconomy of scale perhaps. They will I think lose out badly in the end.”
“Amazing customer received service from Chris regarding a delivery problem I was faced with - he pulled out all the stops to help, with enthusiasm and commitment. He had to try several routes before he found the right solution but did not give up. This kind of service is all too rare these days so thanks Chris, I really appreciated your help - Merry Christmas! ????”
“Ordered a PC on Sunday 13th December,informed to collect on the 14th
Arrived at store,no pc,informed it had been delivered to a store 50 miles away.
Again informed that the package would now not be available this side of Christmas and the item was now out of stock.
Very disappointing,no apology just a refund given for which I now have to wait 5 days.
Appaling customer services.
Another reason to add to why I no longer shop at Tesco.”
“I chose to order a computer monitor through Tesco direct and paid more than I could get it elsewhere. I wanted to use a reputable on-line company to give me assurance that I was dealing with a reliable, legitimate company.
The money quickly went from my account. Over a week later (10 days and counting) I am still waiting for delivery and have had no update emails what so ever.
Tesco told me to ring the supplier, they didn't open over the weekend, nor did they open until 10am weekdays.
I have little by way of reassurance that this matter is being dealt with seriously.
Once it is resolved, I will NEVER use Tesco direct again.”
“Ordered a dell inspiron 14" laptop online. It was faulty -the wifi did not work. Re-ordered it and went to collect it, I was told that it had been wrongly delivered to the Falkirk Redding store (instead of Retail Park, Falkirk). I asked to see the manager. I had to wait 20 minutes before she appeared. She said that it was the driver's fault - this had happened before she added- and it had been re-ordered. I told her that it was a management problem and that she had ruined my daughter;s birthday. No response or apology. What a store!”
“I was asked for my feedback on a product I had purchased from Tesco Direct. This I duly did, assuming - incorrectly as it transpired- that they wanted an honest opinion! Because I had put in a negative point and despite the fact that I gave the item 4 stars, they told me my review broke their rules and would not be published! A waste of my time and I shall not be leaving any future reviews. Also, I would not trust product reviews if negative comments are unacceptable.”
“Ordered a Fitbit surge from collection at Leatherhead store on the 20th November. Informed that due to the high demand that it would take 5 - 7 days to arrive.
Later received an email saying that it would be ready for collection from store on the Friday 27th November.
As i was away the earliest that I could collect it was Tuesday December 1st. Went to the collection point at the store to be informed that the item had not arrived.
At this point i was asked whether I had received a text message to say it had arrived. This I had not. Promised that I would be contacted to say where it was.
No reply. Again telephoned Tesco direct on Thursday 3rd December to find out what was happening. Informed that the item had not been located and that due to he high value £157.00 it would need to be referred to senior management for investigation and that someone would contact me within 72 - hours.
Monday aarives and no call so contacted Tesco again. The telephone handler spoke to the store manager to once again be informed that the item had not arrived and that it needed to be passed to senior management for investigation. Again was promised that someone John RD 55) would call me back.
This has not been done so again phoned Tesco direct. Only result was to be given the number of Head Office to complaiin to. Thelephoned and no reply.
Crap customer service. Tesco you should be ashamed.”
“I'd like to write a review about a member of staff named Kay
In the Newmarket shop
There is a new section offering fitness supplements which I'm interested in but was unsure which would benifit me.
Kay was very helpful and easy to discuss this with , I'm so far very happy with my purchase
Thankyou”
“Ordered a washing machine in store from Tesco direct, told I would receive a call advising of delivery time and date. Arrived within the time slot but when unpacked it was damaged, after. Calling the delivery company was told Tesco are only our agents we will send a replacement out on Tuesday, nothing arrived, more calls to be told it would now be Thursday, again nothing arrived, after more call we decided to cancel and request a refund. Only to be golf that they would collect the damaged one and deliver another replacement on
Monday but they would phone a advise a pick up time. No phone call the van just arrived they did collect the damaged washer but we refused to accept the replacement. Once they have your money the customer care and service no longer exists.”
“I would like to mention three girls at The Bridges Sunderland, Naomi who was extremely helpful with a problem in finding an item for me. Ros on the kiosk and Georgia on the self service tills who always are so friendly and welcoming they feel like friends and always take time to ask how you are with a ready smile and nothing is too much trouble, you know if you need any help they are really keen to give a helping hand.
All the staff are nice but felt these three really deserved a mention.”
“I odered a washing machine from Tesco direct, after three weeks of no communication I called to see where th order was as it was then passed the delievery date. When I called the customer service advice had told me that the machine was no longer in stock and that they would not be getting it back in stock.
Knowing this information Tesco held my money for three weeks without any communication and if I had phoned them who knows when I would have been told.
I have since been told three different days that yhe money would be returned to my account from three different customer service agents, yet I am still waiting on this being returned.
Has to be the worst customer service I have ever recieved and how they can justify taking money out of someones bank account without having a garuntee the product is in stoke is beyond incompetent”
“I purchased an Indesit washing machine from Tesco Direct and they recycled my old LG machine. However the first time the new one was run there was a loud knocking from the drum area followed later by a hot burning smell. I contacted Tesco the same day asking for a replacement or refund but they insisted the machine be repaired. Indesit sent an engineer who ran the machine for about ten minuets and said all was o.k. I refused to accept this but they refuse to refund my money and take the wretched machine away. I have made numerous calls to them and written to the CEO but still they continue to bully us into dealing with Indesit , I have no contract with Indesit only with Tesco. They are a dreadful company I will never use them again.”
“New store in paddock st just opened, watched the manager being very rude to other staff members. Her attitude is shocking. Seems either its her way or high way. No need for this. Her time will come”
“Absolutely useless.
Ordered a fridge with free delivery and recycling, was supposed to come on the monday and received a text about this. Heard nothing, then tuesday they said they would deliver it on wednesday while i was at work, tried to get them to change delivery but they said this would incur a fee and that i should talk to the couriers. Courier phoned up on wednesday, arranged to redeliver on saturday. They finally arrived after almost 3 weeks of waiting and refused to recycle the old fridge despite my product clearly saying free recycling of old fridges. Of course, i couldn't phone them up as they only have a weekday phoneline.
Will never use again, totally disorganised...”
