Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,186 Reviews

55 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,186 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely flowers arrived as promised. Well presented. Vase and flowers excellent. Text messages relating to delivery helpful. Would use this service in future. Thank you.”

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Posted 10 years ago

“test”

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Posted 10 years ago

“I eat carrots daily and buy them weekly. I have noticed that a bag of carrots quickly goes off now after only a few days. I started buying loose carrots thinking they would last a bit longer but they are now only lasting ONE DAY before they become soft and bendy. These carrots are being sold moments before their shelf life expires and are nowhere near fresh. These carrots will have very little of their original nutritional value. I have made my comments to the fresh produce manager who fobbed me off saying they were fresh from the grower. This is either a lie or the suppliers are playing dirty tricks.”

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Posted 10 years ago

“As a weekly shopper at your Ilminster store for the past few years, am so disappointed you no longer do the finest meal deal , and was assured by a member of staff some time ago that it would be on sale again soon ands its now some months later?????”

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Posted 10 years ago

“I would just like to say how helpful the young man Michael was at the Tesco store in Sidcup yesterday. I needed some advice with my Hudl (for the second time) and he was really patient and very pleasant. I call him 'my technical advisor.' I have spoken to him on a previous occasion and he was really helpful then. Thank you”

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Posted 10 years ago

“We had a cooker delivered with a faulty door. It quite obviously hadn't been put together quite right at the factory. Indesit came out and looked at it and said that it should be replaced via Tesco Direct. I must say the service we received from the Tesco Direct Customer Care Team (Emma) was actually very good. Yes we had one competent and friendly person that called us back each time. We had regular calls updating us on the process and even a follow up call after the replacement had arrived to ensure we were happy. The product delivered was absolutely fine so at least all the ovens of that model didn't have faulty doors. Maybe Tesco has realised it has to have a human side to regain its old position. If they provide the care we had, to everyone they deal with, then that will be an excellent start.”

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Posted 10 years ago

“Took electrical item back to Tesco Southport and Terry the assistant was so kind helpful and readily sorted the problem . Excellent service!”

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Posted 10 years ago

“Tesco has been robbing people for years yet just because a man and woman were caught taking food from a skip they decided to prosecute them they were trying to feed their family. Tesco should be ashamed! What a shambles .”

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Posted 10 years ago

“Very good customer service. After having a faulty Television delievered to my house they replaced it promptly after a quick and easy call to their phone centres. Very pleased”

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Posted 10 years ago

“Very pleased with the service. After ordering a Television that wasn't working it was exchanged very quickly after ringing their phone lines.”

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Posted 10 years ago

“Was very disappointed I purchased meat that was two days out of date and luckily noticed this before cooking it when I rang to notify them I was told to take it back to the store and they would be notified by the time I took it back the next day when I returned the store was unaware of the problem and it took half hour to get in touch with a supervisor i then rang back to tell them they said they would find out more details and ring me back which I am still waiting for shall not be shopping at tesco again”

Helpful Report

Posted 10 years ago

“Ordered a fridge freezer and told the guy who called to arrange delivery I lived in a 1st floor flat with no lift. They were also suppose to take the old one. When it was delivered it was a guy on his own who couldn't deliver it & wouldn't let my son help due to insurance, so he left it in the foyer of the flat and obviously didn't take the,old one - over a week later and several phone calls (on my part) I'm still stuck with the old one and they just don't want to know, once they've got your money you really don't matter - I've told them to refund me and come and collect the item, will never use this company again, worse than useless not surprised Tesco are in trouble - will shop at John Lewis in future their customer service is second to none!!!”

Helpful Report

Posted 10 years ago

“Ordered some speakers from tesco direct on my girlfriends tesco account but in my name on my credit card. they took the payment fine but i couldnt collect my order and customer services wouldnt talk to me as it wasnt my account regardless if I placed the order and paid. bottom line, took my money but didnt want to help! will order from amazon next time!”

Helpful Report

Posted 10 years ago

“My Sister convinced me to shopping in our local Tesco, a supermarket which I rarely use due to poor experiences I the past. However their have bee drastic changes now complete with a new café, up to bakers and technology department. Really everything can be purchased here from the kitchen to the bedroom!!! Will diffidently be using the supermarket I town rather then my village. Diffidently need a cuppa when doing such a large shop.”

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Posted 10 years ago

“callum feeney is a good staff at tesco”

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Posted 10 years ago

“Very pathetic service..placed an order for tv stand, which I have received damaged one..spoke to customer line for refund & to take back the pproduct. .they said once item is returned will refund the amount. Wasted my 2 days for somebody to turn up..but no body has come..customer service people are useless..they cannot specify time, neither they contact ...will never again shop with tesco's..my 1st shopping experience was literally disappointing.”

Helpful Report

Posted 10 years ago

“In effect no warranty. In effect no warranty for a faulty Senseo machine that I am unable to return for a refund. I was told I could not return it to the store from where I collected it from and a courier would have to collect it between 7am and 7pm. Not convenient to wait in for 12hrs for a pick up, so arranged to leave it outside in an obvious place for courier to collect. Courier has failed to collect the item or leave a calling card on two separate occasions, so have given up and the item is on its way to the dump. If I cant return it for a refund...then in effect no warranty! This is the 2nd attempt to leave a review. The first has disappeared somehow.....”

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Posted 10 years ago

“Bought Nokia mobile phone Asha 210 for £29 from Tesco Direct only to find out that my local Tesco supermarket was selling it at£19!! Complained to Tesco Direct but there response was negative. They refused to refund the difference! My advice. Do not buy from them before you check your local store. C. Paul”

Helpful Report

Posted 10 years ago

“I bought a Lego set for my grandson, paid for agreed delivery date. It arrived late and a little scuffed. Tesco refunded the express shipping cost. I then got an email from Tesco asking for feedback, which I gave, essentially what I have said here. I then got an email from Tesco saying their moderators had decided not to post my review. I came to the conclusion that they were distorting their feedback statistics by no posting any critical reviews. I decided not to trust any reviews on Tesco's website again. I then got another email from Tesco, asking for feedback on the same transaction again! now that is just incompetent. So I tried again, I posted the circumstances in more or less the same terms as before, with an additional paragraph detailing the "moderation" of my review, not surprisingly they sent a similar reply to the first one:- It cannot be published to the website, but.. — <start of Tesco's email> (deleted username) Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! Submit something new Thanks again, The team at Tesco.com Slow delivery, scruffy package I bought this as a gift for my grandson, and paid extra to make sure it got there in time. It was not delivered on the day agreed, but the day after that, Tesco refunded the express delivery charge. The package was a bit scuffed, not badly enough to send it back, but it was not perfect. Tesco asked me for my feedback, and I complied, giving the text prior to this sentence. I then got a message from Tesco saying they had decided not to post my feedback, without any explanation, I assume because it was critical of their service and they were trying to protect their feedback scores. Tesco then asked me again to provide feedback, so here it is ... Contact Customer Service with questions or concerns. <end of Tesco email> Conclusion:- Don't trust feedback statistics on Tesco's website.”

Helpful Report

Posted 10 years ago

“Total fiasco i will never use this company again . A next day delivery took nearly two weeks to arrive all the time we were lied to and generally messed around .If I ran my business like this id be bust in no time. Worst service ever.”

Helpful Report

Posted 10 years ago

Tesco Direct is rated 3.2 based on 2,186 reviews