Name: Tesco Direct
Rating: 3.24

“I recently visited the store at Buckie . Particularly the petrol station where the staff were fantastic. A woman named Audrey went well beyond the call of duty to help with my flat tyre . She is a credit to your company .”

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Posted 8 years ago

“I would like to thank Michelle Houston from your customer serv dept in Scotland for her help in getting me a much needed colour cartridge for my computer. She went out of her way to help me and i cannot thank her enough for her excellent customer care. What a star - Tesco Direct should be proud to have her as part of their team.”

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Posted 8 years ago

“Most of the staff on the shop floor are genuinly helpful & friendly. The staff on the customer services department are not so helpful or friendly. I thought a customer service desk was to help customers..not for the staff to look at you shrug their shoulders and say 'Oh well..thats Tesco's for you'...when you have asked them about an item that is out of stock & will the item soon be in stock. The customer serbices staff make no attempt to help you out. I am so pleased Lidl has open up a stire near me..the staff are fantastic!”

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Posted 8 years ago

“I have just returned from Tesco, Exe Vale, Exeter store. It is a store which I use regularly and usually enjoy the experience. Today the store was completely disorganised, many of the shelves were empty and there seemed to be a lack of staff. I was enable to complete my shop as many products missing. This will need to improve for me to ontinie using this store.”

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Posted 8 years ago

“Ordered a fridge from Tescos Direct.They forgot to put it on the lorry,also forgot to call me.36 mile round trip,day off work & 91yr old mum wanting to know where new fridge is.2nd delivery successful.Management promised to call me back re;customer satisfaction in 24hrs.No call 5 days later.Does anyone care at Tescos? Perhaps I need to take all my custom elsewhere.”

Helpful Report

Posted 8 years ago

“Ordered a fridge from tescos direct.They forgot to put it on the lorry & forgot to call me.36 mile round trip,day off work,91 year old mum wondering where fridge is.2nd attempt successful.Management promised to call in 24 hrs for customer satisfaction.5 days passed no call.Review blocked on website,as it wasn't a positive one! Would someone like to call me from Tescos regarding this situation?”

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Posted 8 years ago

“This store is Terrible Wombwell Barnsley, i was turned away from buying an advertised TV at this local store through a google search, which stated the TV was in stock and at £419, when asking for the TV was told the price had was £479, after showing them the live webpage the Manager/Deputy just said sorry nothing we can do and turned me away, i had traveled from Sheffield. Like magic when i returned home the pricing through the Google search had reverted to the £479 price tag. the TV in question was LG49uh610v. Customer service shame on you....”

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Posted 8 years ago

“They promise you the earth then don't deliver - no Saturday deliveries ONLY mentioned once ordered - We had a confirmed delivery of Saturday yet apparently they can't do saturdays at all!!!! To add to the grief they hold onto your money for a week after cancelling the order despite not delivering it - We went on to order from John Lewis at the same price and got what we wanted - they even offered us a freebie to counter the stress that Tesco gave us - now that's customer service! Tesco is literally one star service....”

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Posted 8 years ago

“I have just been into tesco at irlam and purchased 6 Mr Kipling french fancies reduced from £1.86 to 96p. I don't believe these small cakes have ever been priced at £1.86 this is a con !!!!”

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Posted 8 years ago

“It didn't, I'm ambivalent”

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Posted 8 years ago

“Today I purchased 3 packs of fresh meat. When I got to the checkout I had to ask for a bag to put them in. The operator stated that I had to buy one, I remindered her that as they were meat products a bag should be given. She stated that it could not be a carrier bag which I understood and I only wanted a bag not a carrier. She was not very pleased as she had to ask another operator for one. Customers should not have to ask for a bag for fresh meat it should be automatically given. Come on Tesco train your staff correctly.”

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Posted 8 years ago

“Terrible experience shopping here at Sleaford Tescos . Miserable staff, no one smiles or greets in a warm way. On the till where one does the cash out one’s self; the women walk around with head phones talking into them and totally ignoring the help needed and you have to wait ages for them to notice you or they stay in clumps nattering about this and that instead of doing their job. Went to ask about the Tesco card on the reception desk on a young woman looked at me if I just came from another planet and answered me in a “can’t be bothered fashion”. She seems anemic so I suggest some sugar might boost her and make a smile at least. Lots of products on the shelves past their sell by date!!! Just so unprofessional will not shop there again and instead of Tesco putting money into adverts they should pick or train their staff better.”

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Posted 8 years ago

“I have complained several times to customer services and Minnion managers about Tesco allowing irresponsible adults to be wheeled around the store sitting or standing up in their shopping trolleys. There seems to be no consideration given to the possibility that there may be animal shit, vomit residue or other contaminates on the child's shoes leaving the trolleys in an unhygienic state for the next user. But then I do not think that cleandness and hygiene are trade marks of the British. No matter I have found the more customer caring stores do no allow this practice, so my problem solved.”

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Posted 8 years ago

“I cannot thank the man enough who could see I was using a walking stick and was struggling due to a back problem, he helped me load my items from my trolley and then back into my trolley after I had paid for them and then there he was again collecting trolley's from the car park and yes he loaded my shopping into my car what a very good service I received from that one very kind chap who works in the cam store”

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Posted 8 years ago

“we ordered a coffee table that arrived damaged, another was sent, this was also damaged. When asked about this they checked and told us that all were damaged!!!! Why send out not one but two damaged coffee tables, do they think we are stupid. Tried to leave a review as asked by Tesco, but surprise, surprise, they declined to publish the review, I wonder why!!!! Do not use.”

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Posted 8 years ago

“I purchased Sugardrop Tomatoes on 22nd December, the Sell by date was 27-12-16, when I went to use them on 25-12-16 I had to throw 3 away as there was a white mould on them. I normally buy my fruit and vegetables from Aldi and it lasts well beyond the date so will not be using Tesco again.”

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Posted 8 years ago

“Awful customer service following the lack of turkey within my Xmas preordered delivery, smoked salmon and stuffing portions with short dated pre Xmas shelf life. Incredibly surly customer service rep on complaint call. I will NEVER shop at a Tesco again!”

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Posted 9 years ago

“Bought the mattress from Tesco partner, Comfy Living. DO NOT TRUST DELIVERY TIMES STATED. Waited in all day and nothing arrived, couldnt contact Comfy Living on the weekend as they are closed. Finally called on the monday to cancel, which they agreed to do as told me a refund would be given. Waited a week and no refund. Called again only to be told that the item was delivered at my address with a signature, which was strange when no one was home to accept a delivery!!! When I asked for the proof of signature all of a sudden the delivered item became item lost in transit! Finally got a refund a month later, no compensation eventhough loss of a days wage! Be aware of this company. I will no longer purchase from a Tesco Partner or recommend them to anyone else.”

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Posted 9 years ago

“I have always primarily been a loyal customer of Asda Stores. However,since moving and the only supermarket being Tesco's Stores. At first I was hesitant. But having shopped there,my experiences has been enjoyable,and foremost part uncomplicated. Staff are very freindly,helpful and delightful. However.............. Just as most stores now,reduce indoor stock and have larger stocks online. Ok,some items we really prefare to see what we're investing in. For this I cross reference what I intend to buy online with youtube,for sizes of the items etc,and reviews. Tescos I found offered a great shopping experience,and with a vast variety of stock to meet every demand. And the delivery and collect service,well they too exceed themselves with a four star service. Outstanding Services. Absolutely Recommended.”

Helpful Report

Posted 9 years ago

“I have always primarily been a loyal customer of Asda Stores. However,since moving and the only supermarket being Tesco's Stores. At first I was hesitant. But having shopped there,my experiences has been enjoyable,and foremost part uncomplicated. Staff are very freindly,helpful and delightful. However.............. Just as most stores now,reduce indoor stock and have larger stocks online. Ok,some items we really prefare to see what we're investing in. For this I cross reference what I intend to buy online with youtube,for sizes of the items etc,and reviews. Tescos I found offered a great shopping experience,and with a vast variety of stock to meet every demand. And the delivery and collect service,well they too exceed themselves with a four star service. Outstanding Services. Absolutely Recommended.”

Helpful Report

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Tesco Direct Reviews