Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Broadmead Tesco Direct Trowbridge Wiltshire. Tried to buy cigarettes Male assistant refused to open tobacco concealing doors unless I ask for a specific brand. I pointed out I wanted to price the various brands to decide which brand to buy. There was no tobacco price list displayed at the counter. Assistant still refused, so I went to Asda who were happy to display and price their tobacco products when asked. Will do my weekly shopping at Asda in future. Tesco has just lost another customer.”

Helpful Report

Posted 9 years ago

“My local shop is Tesco Metro in Bishopsgate London E1. Over the past year the store has been systematically downgraded with more and more products disappearing and those remaining, being only the most basic options. what was once a really good range of cheeses has become fundamental, olive oil is down to some basic generic options with all other oils removed, Java Sumatra coffee discontinued, coffee filters discontinued, gluten free products down to a few basics, I could go on for 3 pages about all the products that have been discontinued because they are not popular enough. I have spoken to the staff, written endless emails and receive the kind of packaged institutional rhetoric in reply 'they are sorry to hear of my dissatisfaction blah, blah blah' and of course not action is taken. Clearly Tesco has a false understanding of the demographics of the area, as they wish to stock only cheap options with little interest in quality, range of variety. As I now have to visit the Waitrose at the Barbican as my only other local option for getting everything that Tesco has discounted, I will probably move all of my shopping to them so as not to go shopping twice. Tesco's complete disregard for customer's opinions and their belief that only price and profit counts when running a business, has lost them a customer of 15 years.”

Helpful Report

Posted 9 years ago

“My much needed tumble dryer gave up. I ordered a new one from Tesco Direct on Wed 1st Feb morning. It was delivered without fuss on Friday 3rd Feb morning 9.15. exactly as ordered. Also free delivery and recycling of old machine. Excellent service, couldn't ask for more. Highly recommended.”

Helpful Report

Posted 9 years ago

“I am a fit active (working full-time) 63 year old. I am constantly asked by the staff if I need a hand to pack!!! How rude!! They don't ask the "younger customers. Do I look decrepit???”

Helpful Report

Posted 9 years ago

“I was at the checkout behind another customer and her children, the lady had some Tesco vouchers but what became obvious was she didn't have enough money to pay for all of her shopping so had to return some of her shopping this would have been fine if the checkout woman had not been so loud and constantly discussing this with her co-worker and stating that there was "another one" each time the customer returned something, then another member of staff came over with a basket and filled it with some of the returned shopping to which the checkout woman said loudly "You won't get it all in there". I was extremely embarrassed for the customer and had I had enough money myself would have offered to pay just to save her from this humiliating service - I am shocked I have often experienced very rude checkout staff at your Scarborough Westwood store but this took the biscuit.”

Helpful Report

Posted 9 years ago

“I recently visited the store at Buckie . Particularly the petrol station where the staff were fantastic. A woman named Audrey went well beyond the call of duty to help with my flat tyre . She is a credit to your company .”

Helpful Report

Posted 9 years ago

“I would like to thank Michelle Houston from your customer serv dept in Scotland for her help in getting me a much needed colour cartridge for my computer. She went out of her way to help me and i cannot thank her enough for her excellent customer care. What a star - Tesco Direct should be proud to have her as part of their team.”

Helpful Report

Posted 9 years ago

“Most of the staff on the shop floor are genuinly helpful & friendly. The staff on the customer services department are not so helpful or friendly. I thought a customer service desk was to help customers..not for the staff to look at you shrug their shoulders and say 'Oh well..thats Tesco's for you'...when you have asked them about an item that is out of stock & will the item soon be in stock. The customer serbices staff make no attempt to help you out. I am so pleased Lidl has open up a stire near me..the staff are fantastic!”

Helpful Report

Posted 9 years ago

“I have just returned from Tesco, Exe Vale, Exeter store. It is a store which I use regularly and usually enjoy the experience. Today the store was completely disorganised, many of the shelves were empty and there seemed to be a lack of staff. I was enable to complete my shop as many products missing. This will need to improve for me to ontinie using this store.”

Helpful Report

Posted 9 years ago

“Ordered a fridge from Tescos Direct.They forgot to put it on the lorry,also forgot to call me.36 mile round trip,day off work & 91yr old mum wanting to know where new fridge is.2nd delivery successful.Management promised to call me back re;customer satisfaction in 24hrs.No call 5 days later.Does anyone care at Tescos? Perhaps I need to take all my custom elsewhere.”

Helpful Report

Posted 9 years ago

“Ordered a fridge from tescos direct.They forgot to put it on the lorry & forgot to call me.36 mile round trip,day off work,91 year old mum wondering where fridge is.2nd attempt successful.Management promised to call in 24 hrs for customer satisfaction.5 days passed no call.Review blocked on website,as it wasn't a positive one! Would someone like to call me from Tescos regarding this situation?”

Helpful Report

Posted 9 years ago

“This store is Terrible Wombwell Barnsley, i was turned away from buying an advertised TV at this local store through a google search, which stated the TV was in stock and at £419, when asking for the TV was told the price had was £479, after showing them the live webpage the Manager/Deputy just said sorry nothing we can do and turned me away, i had traveled from Sheffield. Like magic when i returned home the pricing through the Google search had reverted to the £479 price tag. the TV in question was LG49uh610v. Customer service shame on you....”

Helpful Report

Posted 9 years ago

“They promise you the earth then don't deliver - no Saturday deliveries ONLY mentioned once ordered - We had a confirmed delivery of Saturday yet apparently they can't do saturdays at all!!!! To add to the grief they hold onto your money for a week after cancelling the order despite not delivering it - We went on to order from John Lewis at the same price and got what we wanted - they even offered us a freebie to counter the stress that Tesco gave us - now that's customer service! Tesco is literally one star service....”

Helpful Report

Posted 9 years ago

“I have just been into tesco at irlam and purchased 6 Mr Kipling french fancies reduced from £1.86 to 96p. I don't believe these small cakes have ever been priced at £1.86 this is a con !!!!”

Helpful Report

Posted 9 years ago

“It didn't, I'm ambivalent”

Helpful Report

Posted 9 years ago

“Today I purchased 3 packs of fresh meat. When I got to the checkout I had to ask for a bag to put them in. The operator stated that I had to buy one, I remindered her that as they were meat products a bag should be given. She stated that it could not be a carrier bag which I understood and I only wanted a bag not a carrier. She was not very pleased as she had to ask another operator for one. Customers should not have to ask for a bag for fresh meat it should be automatically given. Come on Tesco train your staff correctly.”

Helpful Report

Posted 9 years ago

“Terrible experience shopping here at Sleaford Tescos . Miserable staff, no one smiles or greets in a warm way. On the till where one does the cash out one’s self; the women walk around with head phones talking into them and totally ignoring the help needed and you have to wait ages for them to notice you or they stay in clumps nattering about this and that instead of doing their job. Went to ask about the Tesco card on the reception desk on a young woman looked at me if I just came from another planet and answered me in a “can’t be bothered fashion”. She seems anemic so I suggest some sugar might boost her and make a smile at least. Lots of products on the shelves past their sell by date!!! Just so unprofessional will not shop there again and instead of Tesco putting money into adverts they should pick or train their staff better.”

Helpful Report

Posted 9 years ago

“I have complained several times to customer services and Minnion managers about Tesco allowing irresponsible adults to be wheeled around the store sitting or standing up in their shopping trolleys. There seems to be no consideration given to the possibility that there may be animal shit, vomit residue or other contaminates on the child's shoes leaving the trolleys in an unhygienic state for the next user. But then I do not think that cleandness and hygiene are trade marks of the British. No matter I have found the more customer caring stores do no allow this practice, so my problem solved.”

Helpful Report

Posted 9 years ago

“I cannot thank the man enough who could see I was using a walking stick and was struggling due to a back problem, he helped me load my items from my trolley and then back into my trolley after I had paid for them and then there he was again collecting trolley's from the car park and yes he loaded my shopping into my car what a very good service I received from that one very kind chap who works in the cam store”

Helpful Report

Posted 9 years ago

“we ordered a coffee table that arrived damaged, another was sent, this was also damaged. When asked about this they checked and told us that all were damaged!!!! Why send out not one but two damaged coffee tables, do they think we are stupid. Tried to leave a review as asked by Tesco, but surprise, surprise, they declined to publish the review, I wonder why!!!! Do not use.”

Helpful Report

Posted 9 years ago

Tesco Direct is rated 3.2 based on 2,200 reviews