Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,186 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,186 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It didn't, I'm ambivalent”

Helpful Report

Posted 8 years ago

“Today I purchased 3 packs of fresh meat. When I got to the checkout I had to ask for a bag to put them in. The operator stated that I had to buy one, I remindered her that as they were meat products a bag should be given. She stated that it could not be a carrier bag which I understood and I only wanted a bag not a carrier. She was not very pleased as she had to ask another operator for one. Customers should not have to ask for a bag for fresh meat it should be automatically given. Come on Tesco train your staff correctly.”

Helpful Report

Posted 8 years ago

“Terrible experience shopping here at Sleaford Tescos . Miserable staff, no one smiles or greets in a warm way. On the till where one does the cash out one’s self; the women walk around with head phones talking into them and totally ignoring the help needed and you have to wait ages for them to notice you or they stay in clumps nattering about this and that instead of doing their job. Went to ask about the Tesco card on the reception desk on a young woman looked at me if I just came from another planet and answered me in a “can’t be bothered fashion”. She seems anemic so I suggest some sugar might boost her and make a smile at least. Lots of products on the shelves past their sell by date!!! Just so unprofessional will not shop there again and instead of Tesco putting money into adverts they should pick or train their staff better.”

Helpful Report

Posted 8 years ago

“I have complained several times to customer services and Minnion managers about Tesco allowing irresponsible adults to be wheeled around the store sitting or standing up in their shopping trolleys. There seems to be no consideration given to the possibility that there may be animal shit, vomit residue or other contaminates on the child's shoes leaving the trolleys in an unhygienic state for the next user. But then I do not think that cleandness and hygiene are trade marks of the British. No matter I have found the more customer caring stores do no allow this practice, so my problem solved.”

Helpful Report

Posted 8 years ago

“I cannot thank the man enough who could see I was using a walking stick and was struggling due to a back problem, he helped me load my items from my trolley and then back into my trolley after I had paid for them and then there he was again collecting trolley's from the car park and yes he loaded my shopping into my car what a very good service I received from that one very kind chap who works in the cam store”

Helpful Report

Posted 8 years ago

“we ordered a coffee table that arrived damaged, another was sent, this was also damaged. When asked about this they checked and told us that all were damaged!!!! Why send out not one but two damaged coffee tables, do they think we are stupid. Tried to leave a review as asked by Tesco, but surprise, surprise, they declined to publish the review, I wonder why!!!! Do not use.”

Helpful Report

Posted 8 years ago

“I purchased Sugardrop Tomatoes on 22nd December, the Sell by date was 27-12-16, when I went to use them on 25-12-16 I had to throw 3 away as there was a white mould on them. I normally buy my fruit and vegetables from Aldi and it lasts well beyond the date so will not be using Tesco again.”

Helpful Report

Posted 8 years ago

“Awful customer service following the lack of turkey within my Xmas preordered delivery, smoked salmon and stuffing portions with short dated pre Xmas shelf life. Incredibly surly customer service rep on complaint call. I will NEVER shop at a Tesco again!”

Helpful Report

Posted 8 years ago

“Bought the mattress from Tesco partner, Comfy Living. DO NOT TRUST DELIVERY TIMES STATED. Waited in all day and nothing arrived, couldnt contact Comfy Living on the weekend as they are closed. Finally called on the monday to cancel, which they agreed to do as told me a refund would be given. Waited a week and no refund. Called again only to be told that the item was delivered at my address with a signature, which was strange when no one was home to accept a delivery!!! When I asked for the proof of signature all of a sudden the delivered item became item lost in transit! Finally got a refund a month later, no compensation eventhough loss of a days wage! Be aware of this company. I will no longer purchase from a Tesco Partner or recommend them to anyone else.”

Helpful Report

Posted 8 years ago

“I have always primarily been a loyal customer of Asda Stores. However,since moving and the only supermarket being Tesco's Stores. At first I was hesitant. But having shopped there,my experiences has been enjoyable,and foremost part uncomplicated. Staff are very freindly,helpful and delightful. However.............. Just as most stores now,reduce indoor stock and have larger stocks online. Ok,some items we really prefare to see what we're investing in. For this I cross reference what I intend to buy online with youtube,for sizes of the items etc,and reviews. Tescos I found offered a great shopping experience,and with a vast variety of stock to meet every demand. And the delivery and collect service,well they too exceed themselves with a four star service. Outstanding Services. Absolutely Recommended.”

Helpful Report

Posted 8 years ago

Helpful Report

Posted 8 years ago

“Stupidly I got the wrong cover for my phone and had binned the receipt. However the lad in the phone shop was happy to help and exchange for the correct one. He was polite and helpful”

Helpful Report

Posted 8 years ago

“I made a order on the 11th of December and booked a slot for the items to be delivered on the 13th December between 6-10pm as this was the cheapest delivery time and it was convenient for me as I would be home from work by the. So I waited for my delivery to turn up until I noticed that it was 10:30pm and no sign of my shopping nor and called/ notification about it beening late. So I called up customer service and was told that the driver is running late and would be with me with in the next 20mins. The customer service guy tried to make out that by giving me some money off my delivery would make things ok. I told him that the delivery cost was just £1 and that would not make no difference to my shop of over £90. So he said "how much money would you like me to offer to you?" And I said that I was not looking for money off my shop I just want my shopping on time as requested. I waited until 1am with no sign of my shopping I did try and contact the customer service but they closed at 11pm.”

Helpful Report

Posted 8 years ago

“My ordered came well packaged and 2 days after I ordered on standard delivey”

Helpful Report

Posted 8 years ago

“Tried to order a fridge card got declined paid cash still took money from my account and now they say they can't help me”

Helpful Report

Posted 8 years ago

“Ordered Lego Mindstorm as a birthday present - box had been opened and missing a robotic moving piece. Tesco could not replace the gift as it is out of stock. We got the refund but that really isn't the point, is it. Not a good experience.”

Helpful Report

Posted 8 years ago

“No knowledge of advertised offers”

Helpful Report

Posted 8 years ago

“A good team managed to help sort out the issue I had although was caused due to yodel not tesco them self so extremely great services I shouldn't have got angry as tesco was not at fault in the end I would like to maybe just say that they should change there courier but tesco thank you for all your help Grieg Simpson your and amazing staff member for tesco hope they know that (Dundee) call centre thank you so much”

Helpful Report

Posted 8 years ago

“Tesco delivery late don't phone customers to say it going to be late”

Helpful Report

Posted 8 years ago

“First time ever, forked out yesterday for Tescos finest 6 mince pies. They taste nice and then the issue starts! Both my husband and I had WORST indigestion we ever had. Ending with me being physically sick. Never again!”

Helpful Report

Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,186 reviews