Name: Tesco Direct
Rating: 3.24

“Friendly and very helpful. Helped to the car with heavy boxes”

Helpful Report

Posted 8 years ago

“Very competitive prices and a wide range of products. Extremely friendly and helpful staff.”

Helpful Report

Posted 8 years ago

“gave me a japsi”

Helpful Report

Posted 8 years ago

“Good quality produce, nice staff but could be more to help locate products around the store, especially niche products. Overall good experience shopping at tescos”

Helpful Report

Posted 8 years ago

“assisting me with my enquiries with a smile and getting items for as om disabled”

Helpful Report

Posted 8 years ago

“I cant seem to find a complaints service on Tesco's website however ill just post it here in hope they will see it. I brought a toaster from their store in Bethnal green and when I brought it home to my new apartment its fuse broke. should I call customer service and tell them about my experience or return it to the store ?”

Helpful Report

Posted 8 years ago

“WHY CANT I FIND A REFUND POLICY. THEY SOLD ME A DODGY PRODUCT AND I DONT KNOW IF I CAN RETURN IT! can someone please help me ?”

Helpful Report

Posted 8 years ago

“Fast and reliable delivery. Great range of products. Excellent prices.”

Helpful Report

Posted 8 years ago

“Every single time I find some products on my receipt being charged at higher price than displayed the shelf. I don't have time to go back to the store to make things right for myself. And what's the point of club card if I've never ever benefited from it in any way. The only reason I'm still using Tesco is that it seem to be the least popular supermarket so it's never overcrowded like their competitors. You can find better prices in Asda, Aldi & Lidl.”

Helpful Report

Posted 8 years ago

“i had a problem with the self service till an a member of staff come an helped out i was then able to get on my way as i was in a rush”

Helpful Report

Posted 8 years ago

“The order, a Cannon lens, was left under the front of a car parked on the drive. Order conformation stipulated the item should be signed for upon delivery. This information was obviously not passed on. This expensive item could easily have been damaged/taken.”

Helpful Report

Posted 8 years ago

“their opening hours are incredible, the one near me in Elmers End is 24 hours !!! are you joking me, you cant get any better then that!! very happy”

Helpful Report

Posted 8 years ago

“great customer service, when I was unsure about what isle to go to a young man named Steven came to help me. At the cashier the staff were very polite and friendly. I will definitely return ! very happy customer :)”

Helpful Report

Posted 8 years ago

“Tesco does not deliver orders! I have the Delivery Saver plan and pay Tesco for delivery. Last week Tesco has not delivered my order and did not inform me in advance (did not informed me at all). Tesco also refused to explain why the order was not delivered and refused to stop the Delivery Saver plan and refund the money that I paid for delivery (that Tesco has not made)! I am very disappointed, taking into account the previous accident with Tesco driver Ron who rejected to deliver my order to my flat and asked me to do it, and than said me "Move your a*ss" and was rude to my children.”

Helpful Report

Posted 8 years ago

“Tesco does not deliver orders! I have the Delivery Saver plan and pay Tesco for delivery. Last week Tesco has not delivered my order and did not inform me in advance (did not informed me at all). Tesco also refused to explain why the order was not delivered and refused to stop the Delivery Saver plan and refund the money that I paid for delivery (that Tesco has not made)! I am very disappointed, taking into account the previous accident with Tesco driver Ron who rejected to deliver my order to my flat and asked me to do it, and than said me "Move your a*ss" and was rude to my children.”

Helpful Report

Posted 8 years ago

“Tesco does not deliver orders! I have the Delivery Saver plan and pay Tesco for delivery. Last week Tesco has not delivered my order and did not inform me in advance (did not informed me at all). Tesco also refused to explain why the order was not delivered and refused to stop the Delivery Saver plan and refund the money that I paid for delivery (that Tesco has not made)! I am very disappointed, taking into account the previous accident with Tesco driver Ron who rejected to deliver my order to my flat and asked me to do it, and than said me "Move your a*ss" and was rude to my children.”

Helpful Report

Posted 8 years ago

“From start to finish in our case the service was very poor. According to a company called "Product Care" (who actually DONT care for customers) the order I placed "failed" on their system-they are the delivery agents of TescoDirect. they had to rebook the order in having taken the money several days earlier. we were in on the day the delivery should have been made and at the time the item should have been here Product Care rang to say they could not deliver as the appliance was NOT in their possession. I then rang Tesco Direct and on the 1st evening spoke to "david" who said he would deal with everything. On the Next Day I spoke to a Doreen (Scottish accent) who also said she would deal with everything - neither did. This is NOT how you look after your customers! PLEASE PLEASE PLEASE AVOID! neither Tesco direct nor its subsidiaries care about you-they want your money. I have mine back with compensation which has allowed me to buy the same thing in my town within minutes and NO hassle.”

Helpful Report

Posted 8 years ago

“Allowing small Dogs in store at tesco express. Handforth.”

Helpful Report

Posted 8 years ago

“This good for nothing supermarket had been my only supermarket for years until i moved to London. (Beckton delivery center is responsible) I had home deliveries that never turned up and they claim they couldn't find my address and yet i see their vans go past my house everyday. The customer service team are so rude and very unhelpful. They made my children go to bed so many times without food because the shopping never turned up and even when i contacted the CEO, the bunch of puffs sent me an email saying they are happy to close my account if i am unhappy but they will not compensate me for any inconveniences. What a bunch of rubbish! You will never catch me in this shop ever.”

Helpful Report

Posted 8 years ago

“Margaret at linlithgow welcomed me with a smile and took me to straight to the product I needed great service”

Helpful Report

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Tesco Direct Reviews