Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“next day delivery at a reasonable hour great value wines”

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Posted 8 years ago

“Fast delivery at competitive prices. Click and collect at local store. No missed delivery notices required.”

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Posted 8 years ago

“Fast delivery at competitive prices. Click and collect at local store. No missed delivery notices required.”

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Posted 8 years ago

“Amazing service and friendly delivery driver”

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Posted 8 years ago

“I've always been a "foodie"; either making my own meals from scratch, or willing to try out new product ranges. In both cases I've found that in recent years various ingredients that were once common in Tesco are no longer available, and that the product ranges have remained stagnant over a period of a few years (St.Neots store). I'm sickened by the overwhelming range of pasta, curry and Mexican sauce's which are bye and large non-authentic and mass produced, often leaving a bitter taste. I realise Tesco is a business and needs to make a profit, however the likes of Lidl are able to offer something different on a regular basis ( authentic?; I doubt it, but at least it's a different taste and different choice). Not all of us shopping in the St.Neots branch are impoverished, and would welcome more choice ( BarHill, albeit a larger store, seems to cater for a wider and more diverse range of ethnicity groups). This criticism should not be solely directed to my local Tesco store but also to the other smaller presence of a rival store in the town centre, which also down-sized, and similarly down graded it's products to affordable by people presumably affected by the credit crunch or similar woes.”

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Posted 8 years ago

“I'm so glad to shopping”

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Posted 8 years ago

“The staff make me feel welcome every morning with a smile on there face.which is not easy at 6.30a.m.thank you.”

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Posted 8 years ago

“The customer service is a disgrace awaiting a damaged wine cooler to be replaced for over 2 weeks. Nobody knows anything I've taken two days off work as was promised it's being collected those days but it's still sitting in my hallway. Would never recommend them for anything, am taking legal action against them.”

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Posted 8 years ago

“They helped me find everything i needed just out of stock of GC rolls”

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Posted 8 years ago

“generally good value for money and helpful staff”

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Posted 8 years ago

“Clean store not too busy not having to question.”

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Posted 8 years ago

“Love the groceries and prices”

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Posted 8 years ago

“Was a little disappointed with the lack of products available. There seemed to be a lot of space on the shelves where items should be but were either out of stock or the shelves had not been re-stocked.”

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Posted 8 years ago

“Everything was as they said it would be. Parcel was at local collection point on time. Staff were friendly and helpful”

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Posted 8 years ago

“Tesco direct were easy to deal with and their emails kept me updated with the status of my order. I liked the way I was able to pick up my order from a local Tesco express rather than having to go to one of their larger stores.”

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Posted 8 years ago

“Good service.quality item”

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Posted 8 years ago

“Their self service machines don't shout at you like the ones in Morrisons. I'm constantly reverting back to a 9 year old boy and saying sorry, and I'm not sure what for! I sometimes go out to my car and have a cry and then look in the mirror and tell myself "you're better than this graham, get it together!" And turn my self help audiobook on that's entitled "how to deal with self service robot machines shouting instructions at you, and why you shouldn't let it drag you down". After 45 mins of that, I finally feel confident enough to drive home; but then I realise I've used all my tissues and have to go back into Morrisons and the cycle begins again! Please send help!”

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Posted 8 years ago

“no more but good”

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Posted 8 years ago

“Next day in store delivery, free of charge and easy to take things back for a refund when necessary.”

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Posted 8 years ago

“Excellent and courteous customer service”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews