Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The juice which i bought from them made me a happy person.”

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Posted 8 years ago

“The store is chaotic, not as tidy as a lot of other Tescos.”

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Posted 8 years ago

“Excellent store layout allowing ease of shopping!”

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Posted 8 years ago

“I ordered a sofa on the 12th of June and was given wed the 19th of July at the latest. A few days before the 19th I get told it will be the 22nd then I receive a call telling me that the 22nd was a mistake it will be on the 25th.. the delivery driver turns up on a the 25th and they have forgot to load the sofa.. I have now been told it will the 3rd of august.. I have 3 children sitting on floor in the summer holidays and all I get is we are sorry!!”

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Posted 8 years ago

“Useless. They failed to deliver flowers at all. I ordered flowers to cheer up my Mum on the anniversary of my stepfather's death. Tesco emailed and texted me that they would arrive between 1716 and 1816 No flowers arrived. Apparently DPD "couldn't find the address". They have delivered there twice since May through Tesco so how come they have a problem this time. Rang call centre. Said they could deliver more on Thursday. 2 days after they were supposed to. Spent over half an hour to call centre trying to persuade them to deliver next day. Refused. Offered £5 compensation and a full refund. Really? Is that what it's worth? Then offered £10 compensation which I was told was 500% more than they were supposed to offer. So beware. Tesco don't care if they let you down.”

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Posted 8 years ago

“The trolley guy had talking shoes where he had walked miles and killed them. But he still smiled even tho its a rubbish job. He is a hero.”

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Posted 8 years ago

“Always a friendly welcome at my local Tesco Direct”

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Posted 8 years ago

“Realy good service”

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Posted 8 years ago

“always friendly staff, lots of products and always end up getting what i go in for :)”

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Posted 8 years ago

“Great Service, staff helped load heavy purchase in my car”

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Posted 8 years ago

“Straight in found what we needed, good deals on. No waiting at checkout. But had to buy a bag”

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Posted 8 years ago

“Fast delivery easy to use discount voucher!”

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Posted 8 years ago

“On line order click and collect. Item in-store to collect way ahead of scheduled arrival.”

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Posted 8 years ago

“Very good offers and lots of choices”

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Posted 8 years ago

“They deliver excellent quality products in a timely manner.”

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Posted 8 years ago

“Great friendly service”

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Posted 8 years ago

“Brought a Samsung galaxy j3 last week still waiting for club points 140 now I know I go car phone warehouse instead of shopping with you”

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Posted 8 years ago

“Every thing I required in the same place never moved. All sections clearly signed.”

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Posted 8 years ago

“Gd service”

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Posted 8 years ago

“Bougt aftershave from tesco direct it's fake but when I spoke to tesco they passed the buck to perfume click they are useless I drove to boots looked at another bottle of issey miyake same size the writing on base was prominent the fake from tesco u could not read fade on base plus the real genuine aftershave at boots says on the bottle parfum d issey written on base of bottle the fake from tesco does not have that on base of bottle I am getting no where perfume click said return it to us so we can test it I would not trust the, at all and would rather get a independent top company to test it myself and send them report the perfume click lady Sarah said sum of the other bottle s may be different but all I've seen say perfum d issey on the base plus the real bottle I've looked at at boots have prominent writing on base my fake bottle is hardly reAdable tesco are useless plus so is perfume click”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews