Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a review of the Tesco mobile phone service. I have been with them for three years now, and my wife has also switched over too. Last year we travelled quite a lot in the EU and the setvice we got was excellent. Many thanks. Highly recommended”

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Posted 8 years ago

“Quality and prices are right. Checkout ok. Plus club card rewards. ok.”

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Posted 8 years ago

“very good experience.”

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Posted 8 years ago

“Trick prices, up one week then ' discount ' the next.”

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Posted 8 years ago

“they made it very simple to place my order and there were no hickups what so ever i was very impressed with there service cheers”

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Posted 8 years ago

“Quick service. The staff are always available to help and deal with any queries in good time.”

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Posted 8 years ago

“Self service facility”

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Posted 8 years ago

“efficient service at the checkout - soon as there was queue a staff arrived to open up another till”

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Posted 8 years ago

“Bought something in the sale and was a very good price”

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Posted 8 years ago

“It was a good shop.”

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Posted 8 years ago

“Good service and assistance regarding meeting my purchase requirements.”

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Posted 8 years ago

“Good selection quality x”

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Posted 8 years ago

“Friendly staff and good selection of products and a good amount of cashiers available”

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Posted 8 years ago

“Open 24 hours”

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Posted 8 years ago

“I bought a blender a month ago, it started smiking so I took it back to the store but did not have a receipt. I was told on an earlier visit that it would be on my clubcard as i had registered it when purchasing. I was told that the barcode had changed on the item so I could not echange it for the smae product and they were offering £3.50 for a £12.00 blender and that they were unable to access my clubcard. I will not buy electrical items from tesco again”

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Posted 8 years ago

“I ordered a TV on tesco direct, delivery said Saturday, then text to say my parcel had been lost would be delivered Sunday, waited in didn't turn up, phoned customer services who couldn't actually tell me where my parcel was, email to say delivery today. Mmm we' ll see.”

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Posted 8 years ago

“couldnt order what i wanted as password information is useless..i suppose its a good way to loose custom tesco doesnt cater for the older generation i wont attemp to order anything online again its a total waste of time...a very disgruntled customer..”

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Posted 8 years ago

“lots of sale items, and plently of checkouts open.”

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Posted 8 years ago

“Service was not personal and I felt ignored.”

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Posted 8 years ago

“Huge up to date product range. Very easy website for choice. Ultimate shopping convenience. Very helpful with product problems and returns. Also very helpful phone contact for help. Option of using Tesco vouchers as a Tesco shopper for large product price reduction.”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews