Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

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“Good service and assistance regarding meeting my purchase requirements.”

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Posted 8 years ago

“Good selection quality x”

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Posted 8 years ago

“Friendly staff and good selection of products and a good amount of cashiers available”

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Posted 8 years ago

“Open 24 hours”

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Posted 8 years ago

“I bought a blender a month ago, it started smiking so I took it back to the store but did not have a receipt. I was told on an earlier visit that it would be on my clubcard as i had registered it when purchasing. I was told that the barcode had changed on the item so I could not echange it for the smae product and they were offering £3.50 for a £12.00 blender and that they were unable to access my clubcard. I will not buy electrical items from tesco again”

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Posted 8 years ago

“I ordered a TV on tesco direct, delivery said Saturday, then text to say my parcel had been lost would be delivered Sunday, waited in didn't turn up, phoned customer services who couldn't actually tell me where my parcel was, email to say delivery today. Mmm we' ll see.”

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Posted 8 years ago

“couldnt order what i wanted as password information is useless..i suppose its a good way to loose custom tesco doesnt cater for the older generation i wont attemp to order anything online again its a total waste of time...a very disgruntled customer..”

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Posted 8 years ago

“lots of sale items, and plently of checkouts open.”

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Posted 8 years ago

“Service was not personal and I felt ignored.”

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Posted 8 years ago

“Huge up to date product range. Very easy website for choice. Ultimate shopping convenience. Very helpful with product problems and returns. Also very helpful phone contact for help. Option of using Tesco vouchers as a Tesco shopper for large product price reduction.”

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Posted 8 years ago

“The ease of shopping was what made me happy as it was easy to go in store and pick it up without having to wait in a queue and feeling unvalued.”

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Posted 8 years ago

“buy all my shopping there”

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Posted 8 years ago

“Their own brand isn't as good as it was”

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Posted 8 years ago

“efficient and fast service. my goods came and i am happy with the product. thank you”

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Posted 8 years ago

“Money off”

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Posted 8 years ago

“Bad customer service”

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Posted 8 years ago

“Great service very quick collection and delivery service and local shop”

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Posted 8 years ago

“Product are very cheap and there is all you need”

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Posted 8 years ago

“Loyalty card - over the years I have used their vouchers to buy P&O ferry tickets, Best Western hotel stays, magazine subscriptions, etc. Good choice to spend the vouchers on.”

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Posted 8 years ago

“Very good prices”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews