Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

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Tesco Direct 1 star review on 2nd May 2024

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Tesco Direct 1 star review on 26th April 2024

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Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“talking of tesco wadebridge , the staff are so go and helpful , it makes shopping a pleasure ,”

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Posted 8 years ago

“Good selection of items at reasonable prices. Opening times to suit everyone.”

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Posted 8 years ago

“Staff not helpful and unfriendly with no empathy for a problem that I had.”

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Posted 8 years ago

“The service and products were very good but the delivery charge was excessive.”

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Posted 8 years ago

“unreliable,twice delivered damaged ordered items twice in one week ,customer service not very helpful.reporting to trading standard. avoid tesco direct?”

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Posted 8 years ago

“This is a review of the Tesco mobile phone service. I have been with them for three years now, and my wife has also switched over too. Last year we travelled quite a lot in the EU and the setvice we got was excellent. Many thanks. Highly recommended”

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Posted 8 years ago

“Quality and prices are right. Checkout ok. Plus club card rewards. ok.”

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Posted 8 years ago

“very good experience.”

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Posted 8 years ago

“Trick prices, up one week then ' discount ' the next.”

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Posted 8 years ago

“they made it very simple to place my order and there were no hickups what so ever i was very impressed with there service cheers”

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Posted 8 years ago

“Quick service. The staff are always available to help and deal with any queries in good time.”

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Posted 8 years ago

“Self service facility”

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Posted 8 years ago

“efficient service at the checkout - soon as there was queue a staff arrived to open up another till”

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Posted 8 years ago

“Bought something in the sale and was a very good price”

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Posted 8 years ago

“It was a good shop.”

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Posted 8 years ago

“Good service and assistance regarding meeting my purchase requirements.”

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Posted 8 years ago

“Good selection quality x”

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Posted 8 years ago

“Friendly staff and good selection of products and a good amount of cashiers available”

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Posted 8 years ago

“Open 24 hours”

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Posted 8 years ago

“I bought a blender a month ago, it started smiking so I took it back to the store but did not have a receipt. I was told on an earlier visit that it would be on my clubcard as i had registered it when purchasing. I was told that the barcode had changed on the item so I could not echange it for the smae product and they were offering £3.50 for a £12.00 blender and that they were unable to access my clubcard. I will not buy electrical items from tesco again”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,200 reviews