“The staff are always there willing to help you. They will happily direct you or even take you to the product you are looking for. Our most pleasantly memorable interactions with staff has been with Tesco checkout staff as well.”
“Over a year ago I returned by hand a package of mobile phone and tablet to Brent Cross
branch. Despite many phone calls to their customer service dept and many emails I just did not get my refund.
They never refunded the payment. If their staff member is at fault what am I suppose to do.
Even though you return items by hand to their store it simply gets lost and the staff member gets away with it and they expect me to loose my money and they keep the items as well.”
“Served by a young lady called Lily at the Eston store. Very polite and lovely mannered, helpful and a lovely smile to make the end of my shopping trip worth it. If I could tip I would have.”
“Complained about a cheap and nasty "luxury sherry trifle " and was refused a refund by some arrogant kid in customer service despite having proof of purchase. I hate being ripped off and being implied that I am lying.
I had a guest for dinner and the rubbish Tesco Trifle embarrassed me. I like to look after my guests!
My advice, Lidl equivalent product is far, far better at just over half the price!.
Obviously the corrupted senior management accounting scandal has left its ugly scars. As far as I am covered, I will no longer shop at Tescos, buy my Diesel at Tescos or use them for anything else. Once bitten twice shy!”
“Had two deliveries over Christmas, 23rd and 31st December. On both occasions there were alot of items unavailable. I would have understood if they had been specifically Christmas items but they weren't, it was everyday staple items like bread rolls, eggs, Cathedral City cheese, semi skimmed milk. Had to go out shopping then to try and get these items from elsewhere. Totally defeats the point of home delivery. It is unacceptable for Tesco to run out of these staple items!!! You need to get your act together for next year. Think I will swop to another supermarket.”
