Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First Xmas shop in Tesco for years, and The Turkey we purchased was terrible, We only went in for the Home section to get some presents, but decided to buy all the food whilst there. Wish I hadn't , as The Turkey, which was expensive was the worst ,I have had in over 30 years of cooking Christmas dinner, what made matters worse was that my sister had travelled back home to have a Traditional British Christmas for the first time since emigrating 45 years ago, and having her first roast Turkey dinner, ... Yuk !!!”

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Posted 7 years ago

“The pharmacy at Ashby Tescos is a joke. Booked in for a flu jab and when I get there the pharmacist doesn't say anything and walks behind the counter then the women comes out and says can't do it today. No phone call no sorry no nothing. Stinking service and response. Absolutely fuming. Wasted journey all around because they are so incompetent”

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Posted 7 years ago

“Tesco made gift- buying for Christmas so easy this year. Their click-and-collect service was super efficient and took a lot of stress away from me. I also appreciated their flexibility in web-site service. They have put a great deal of effort in improving the way their web site responds to customers' needs. It offers a degree of flexibility that other websites do not - for example allowing an order to be provisional up to a few hours before collection.”

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Posted 7 years ago

“I purchased our turkey from Tesco this year and it totally ruined our meal. It was so stringy, just awful. I tried to pull the meat off the legs with my hands to give to the dog and couldn’t get it to come off the bone, dry, tough, stringy. It should be falling off the bone.... After 36 years of cooking Christmas dinner I can honestly say it was the worst turkey we have ever had. Won’t be shopping there again.”

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Posted 7 years ago

“I ordered a pair of leopard print boots which are both gorgeous looking and very comfy. Result!”

Helpful Report

Posted 7 years ago

“The staff were extremely helpful without being overbearing, there were shoppers walking round with shopping lists looking lost but a member of staff soon offered to help and this was appreciated by the customer, after visiting other stores were it was a free for all this was a very pleasant surprise”

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Posted 7 years ago

“Easy to shop. Click and collect is free and convenient.”

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Posted 7 years ago

“The lady at the checkout came over to get me from the self-service queue saying she could help me with no wait.”

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Posted 7 years ago

“Extremely Helpfull and patient in setting up and providing information on our purchase of a new mobile phone. Being in our 60s it takes a little longer for modern technology to sink in...as I said extremely patient to our needs. Purchase made at tesco purley, Surrey.”

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Posted 7 years ago

“ebbwvale when lost my purse instore they above & beyond to help made a bad experience better 5 ★ all work store”

Helpful Report

Posted 7 years ago

“Non delivery of goods, being lied too by there partner company DOMU. This is the second time they have let me down - just never deal with this third rate, poor quality, bad service and no real way of complaining company. Fortunately I paid by credit card and have told this company not to honour the payment. Hopefully if more people do this the card companies will think twice about dealing with them. Happy Xmas to all but TESCO, I hope there senior staff have a bad one.”

Helpful Report

Posted 7 years ago

“Good customer service online and local store, with fair prices.”

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Posted 7 years ago

“Efficient service, I was able to use my Tesco vouchers, which were all listed online, saving me the hassle of typing in all the online codes. Product was delivered very promptly.”

Helpful Report

Posted 7 years ago

“Community support, Claire Clement, has been so helpful organising provision of Oranges for out Christingle. Also last year, Karina at Ashford, lovely ladies and an asset to Tesco. Thank you so much”

Helpful Report

Posted 7 years ago

“Received email today stating that an order I was expecting today is out of stock! Out of stock and that took them 5 days to decide that! And decided that on delivery! Will never rely on them again!!!!”

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Posted 7 years ago

“JUST WHAT I WANTED FOR MY GRANDSONS”

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Posted 7 years ago

“One star is being generous I ordered a xmas present for my wife it was ment to be delivered today never turned up I rang Tesco customer helpline and they don't even no where it is or even weather or not it will be here by Christmas. Thanks a lot tesco for ruining Christmas.”

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Posted 7 years ago

“I can get everything there what i want so happy customer.”

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Posted 7 years ago

“Arrived on time. Carried all the heavy shopping into my kitchen and took back an item I had ordered by mistake. Great service.”

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Posted 7 years ago

“I ordered my Christmas tree from Tesco Direct recently using the Click and Collect service. I had it delivered to my local Tesco Express (something I didn't think I could do as it's a small shop) and it even arrived two days ahead of schedule. Couldn't be happier with the service and the tree, it looks fab!”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews