Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While I was waiting to be served by the member of staff near O2 Tesco express, I was told I was waiting in the wrong queue and a man jumped from no where and she served him. Behind me there was no one waiting. Guess I was Asian. Worst service ever I have noticed by Tesco.”

Tesco Direct 1 star review on 29th December 2017

Helpful Report

Posted 7 years ago

“Overall they offer good products at competitive prices but lately a lot more products have only a couple of days before their best before date or use by date is reached”

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Posted 7 years ago

“Tesco made every effort to deliver my shopping in extremely bad weather and should be commended for this as I am house bound. I rely on this service and am always very pleased with the wonderful friendly patient staff who deliver my shopping weekly. Well done all!!!”

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Posted 7 years ago

“Hight standard Excerlant customer service train table item was solid all pices there cheep little one lover it will remain a lolial customer”

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Posted 7 years ago

“Good deal on electrical goods with wide range available.”

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Posted 7 years ago

“Order placed 16.12 for delivery on 28.12 - on 27th delivery date has change for 19 of January!!! Jokers, - no email / phone call..”

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Posted 7 years ago

“Click and collect delivery within two days. Far much quicker than their estimated times. And the convenience of being able to collect from there local convenience stores.”

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Posted 7 years ago

“Having been bombarded with reminders to book my slot for Christmas, which I booked in the middle of the night for the 23rd December. Knowing how unreliable the home deliveries are I went to Aldi and Makro before hand to get things I knew may now be delivered. I had 15 items not delivered. That's not good enough, so be warned shoppers don't request a delivery too near the date you want it, you may be disappointed.”

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Posted 7 years ago

“Very cheap and good”

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Posted 7 years ago

“Goods available as needed”

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Posted 7 years ago

“First Xmas shop in Tesco for years, and The Turkey we purchased was terrible, We only went in for the Home section to get some presents, but decided to buy all the food whilst there. Wish I hadn't , as The Turkey, which was expensive was the worst ,I have had in over 30 years of cooking Christmas dinner, what made matters worse was that my sister had travelled back home to have a Traditional British Christmas for the first time since emigrating 45 years ago, and having her first roast Turkey dinner, ... Yuk !!!”

Helpful Report

Posted 7 years ago

“The pharmacy at Ashby Tescos is a joke. Booked in for a flu jab and when I get there the pharmacist doesn't say anything and walks behind the counter then the women comes out and says can't do it today. No phone call no sorry no nothing. Stinking service and response. Absolutely fuming. Wasted journey all around because they are so incompetent”

Helpful Report

Posted 7 years ago

“Tesco made gift- buying for Christmas so easy this year. Their click-and-collect service was super efficient and took a lot of stress away from me. I also appreciated their flexibility in web-site service. They have put a great deal of effort in improving the way their web site responds to customers' needs. It offers a degree of flexibility that other websites do not - for example allowing an order to be provisional up to a few hours before collection.”

Helpful Report

Posted 7 years ago

“I purchased our turkey from Tesco this year and it totally ruined our meal. It was so stringy, just awful. I tried to pull the meat off the legs with my hands to give to the dog and couldn’t get it to come off the bone, dry, tough, stringy. It should be falling off the bone.... After 36 years of cooking Christmas dinner I can honestly say it was the worst turkey we have ever had. Won’t be shopping there again.”

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Posted 7 years ago

“I ordered a pair of leopard print boots which are both gorgeous looking and very comfy. Result!”

Helpful Report

Posted 7 years ago

“The staff were extremely helpful without being overbearing, there were shoppers walking round with shopping lists looking lost but a member of staff soon offered to help and this was appreciated by the customer, after visiting other stores were it was a free for all this was a very pleasant surprise”

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Posted 7 years ago

“Easy to shop. Click and collect is free and convenient.”

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Posted 7 years ago

“The lady at the checkout came over to get me from the self-service queue saying she could help me with no wait.”

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Posted 7 years ago

“Extremely Helpfull and patient in setting up and providing information on our purchase of a new mobile phone. Being in our 60s it takes a little longer for modern technology to sink in...as I said extremely patient to our needs. Purchase made at tesco purley, Surrey.”

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Posted 7 years ago

“ebbwvale when lost my purse instore they above & beyond to help made a bad experience better 5 ★ all work store”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews