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Tesco Direct Reviews

3.2 Rating 2,185 Reviews
55 %
of reviewers recommend Tesco Direct
3.2
Based on 2,185 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.5 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult

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Tesco Direct 3 star review on 16th April 2025
Clifford
Tesco Direct 1 star review on 11th February 2025
Saba Akhtar
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
29
Anonymous
Anonymous  // 01/01/2019
Pointless contacting customer service. Usualy pend loads but no more.
Helpful Report
Posted 7 years ago
Very quick on the tills.
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Posted 7 years ago
GREAT VALUE FOR MONEY. HELPFUL STAFF, VERY ATTENTIVE.
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Posted 7 years ago
Never had any issues, good availability and good customer service.
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Posted 7 years ago
I bought from the click and collect. I have used this service before and find their site easy to use whilst also being convenient.
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Posted 7 years ago
Bought a De'Longhi kettle - great free, click and collect delivery service from Tesco. Helpful staff in the store and LOVE the product! Would highly recommend!
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Posted 7 years ago
Great customer service
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Posted 7 years ago
As a regular buyer of tesco beef ravioli for my son and i , im getting in touch to say the new recipe version isnt nice and we both agree not worth buying anymore.
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Posted 7 years ago
Helpful Staff
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Posted 7 years ago
Easy, convenient - happy staff.
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Posted 7 years ago
They have almost everything I need. They have good services. They have good customer care. Always with fresh products. They are easily accessible and near to my home.
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Posted 7 years ago
Good customer service
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Posted 7 years ago
Tesco is a very reliable website in addition to having easy to buy groceries, punctual in its services, ts interface is very easy to understand and manage, its technical support is very efficient and it is at the forefront in sales of all kinds of articles and services for the home. It is 100% recommended for those who buy and want only the best for their family.
Helpful Report
Posted 7 years ago
Rubbish customer service
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Posted 7 years ago
over sized box stashed with brown paper filler for two items which could have easily fitted in a box half the size!!!
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Posted 7 years ago
Went to Tesco at Pitsea Essex , need advice on some beauty products , got amazing advice from the Sales Assistant Jo , she was soo happy to help and definitely knew her stuff . Thanks Jo and look forward to returning to the store Next time .
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Posted 7 years ago
all items were in stock, no queue at the self-service checkout and staff on hand to deal with any issues.
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Posted 7 years ago
Speedy quick delivery good priced quality goods
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Posted 7 years ago
I'm a customer & I used to be a employee don't ever shop at Tesco they leave the food that's meant to be chilled out for hours when the maximum time is 40 to 50 mins. They don't care about the customer all they care about is the amount you spend in their shitty stores. I wish I took videos to so how bad it is. It's the same in every store it's how the management programme works . It will screw over it's customers & it's employees. For example the Clubcard changes. Shop anywhere else except Tesco you will better off.
Helpful Report
Posted 7 years ago
Is’t just me or Tesco express only employee Indian? Has anyone realises that only them employed, not been reciset or anything about Indian but is looks like it is some sort of lows or something.
Helpful Report
Posted 7 years ago
Tesco Direct is rated 3.2 based on 2,185 reviews