Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a regular buyer of tesco beef ravioli for my son and i , im getting in touch to say the new recipe version isnt nice and we both agree not worth buying anymore.”

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Posted 7 years ago

“Helpful Staff”

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Posted 7 years ago

“Easy, convenient - happy staff.”

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Posted 7 years ago

“They have almost everything I need. They have good services. They have good customer care. Always with fresh products. They are easily accessible and near to my home.”

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Posted 7 years ago

“Good customer service”

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Posted 7 years ago

“Tesco is a very reliable website in addition to having easy to buy groceries, punctual in its services, ts interface is very easy to understand and manage, its technical support is very efficient and it is at the forefront in sales of all kinds of articles and services for the home. It is 100% recommended for those who buy and want only the best for their family.”

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Posted 7 years ago

“Rubbish customer service”

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Posted 7 years ago

“over sized box stashed with brown paper filler for two items which could have easily fitted in a box half the size!!!”

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Posted 7 years ago

“Went to Tesco at Pitsea Essex , need advice on some beauty products , got amazing advice from the Sales Assistant Jo , she was soo happy to help and definitely knew her stuff . Thanks Jo and look forward to returning to the store Next time .”

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Posted 7 years ago

“all items were in stock, no queue at the self-service checkout and staff on hand to deal with any issues.”

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Posted 7 years ago

“Speedy quick delivery good priced quality goods”

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Posted 7 years ago

“I'm a customer & I used to be a employee don't ever shop at Tesco they leave the food that's meant to be chilled out for hours when the maximum time is 40 to 50 mins. They don't care about the customer all they care about is the amount you spend in their shitty stores. I wish I took videos to so how bad it is. It's the same in every store it's how the management programme works . It will screw over it's customers & it's employees. For example the Clubcard changes. Shop anywhere else except Tesco you will better off.”

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Posted 7 years ago

“Is’t just me or Tesco express only employee Indian? Has anyone realises that only them employed, not been reciset or anything about Indian but is looks like it is some sort of lows or something.”

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Posted 7 years ago

“I placed an order online and it was really quick delivery items was packed well.. even better they were a bargain..”

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Posted 7 years ago

“The store manager was very intimidating and accusing my husband and i of "improper shopping" I will never set foot in the store ever again. Guess Asda is cheaper afterall.”

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Posted 7 years ago

“The shop in Berwick upon Tweed has most things i need but could really do with buying better fruit and veg”

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Posted 7 years ago

“Only received half of my order and still waiting for rest of it !”

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Posted 7 years ago

“Tesco have gone the extra mile for me today. I was missing a sourdough loaf from my order despite being charged for it. Kirsty at Tesco Barnsley ensured that a new loaf was baked especially for me & it is being delivered to me shortly. Thank you Tesco 👏👏👏. Dianne Allen”

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Posted 7 years ago

“In my local store at Newton Aycliffe today I was trying to arrange a date for a charity collection. The member of Staff responsible, Shirley said she had nothing available over the next few months but offered me some items which the store had stopped selling to use as raffle prizes. Totally unexpected but very very generous . thanks Shirley. And thanks Tesco.”

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Posted 7 years ago

“Well organised shop and friendly staff along with reasonable prices”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews