Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order arrived on time. Were honest about substitutions and offered compensation without a fuss”

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Posted 7 years ago

“My main complaint about Tesco at the moment is their offer of 10p per litre off petrol if you spend £60 or more in store. As a pensioner I spend well over £60 per week but not all at once. I think it is blatant discrimination to those who don't just go in once a week and bulk buy. We like to go regularly into the coffee shop and then do our shopping. Tesco needs to rethink its discount policies.”

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Posted 7 years ago

“They have a lot of discounts.”

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Posted 7 years ago

“Tilbury Express Store I was very publicly wrongly accused of abusing a staff member there one night and was barred while waiting in the queue??? emailed customer service and they were much use to me as a chocolate fire guard they didn't want to know and Tesco head office totally have ignored my recorded delivery letter. I wouldn't let this drop it turns out while the 'abuse staff member looked backed on the CTV she confirmed it was not me, although the banned was lifted but only because I wouldn't let this go... so called Tesco turned a blind eye to this...”

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Posted 7 years ago

“good selection of products on offer”

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Posted 7 years ago

“Ordered a product Thursday that was given a delivery in store date of Saturday, Saturday comes product hasn’t even left the depot!! No customer service email to say any delays, customer service advisor couldn’t be bothered just offered to refund and cancel order, my daughter ended up with no birthday present until the Tuesday, not good Tesco!! One heartbroken 12 yr old who couldn’t skate on her skating birthday party, fuming!”

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Posted 7 years ago

“The employees were sexually touching me one was eyeing me up and wanted to lick me he said kids”

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Posted 7 years ago

“My baguette had green mold in it!!!! my water had an insect floating in it and my chocolate bar i bought was 4 years out of date! also the employees were following me around and pointing at me one of them even started swearing at me”

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Posted 7 years ago

“My sandwich had poo in it, and my coke had insects in it. if i wanted a curry in my sandwich i would go to Mumbai spice”

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Posted 7 years ago

“The employees kept staring at me it is very rude i no like”

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Posted 7 years ago

“Ordered an Xbox one x from Tesco direct ,by far the cheapest deal around at the time,arrived when stated and was very securely packaged,also could track parcel so knew where it was at all time great job”

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Posted 7 years ago

“Ordered something at weekend and was ready to collect at my local store today. Excellent service and easy to use.”

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Posted 7 years ago

“Very fast delivery and great item.”

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Posted 7 years ago

“Bought clothing from F&F via web. Great efficient service and delivery to local Express Store. Quality good and VFM.”

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Posted 7 years ago

“Helooo friends its me again, my review didnt come through”

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Posted 7 years ago

“There was a spider in my sandwich and my coke had a cockroach in it very baaad not ordering again - Pashood :(”

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Posted 7 years ago

“Good products and ease of checkout”

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Posted 7 years ago

“Saw great pound Euro rate on laptop so drove to Tesco only to be offered a lower rate 1.09 instead of 1.12. When I queried this I was told that "she didn,'t have the internet to look it up. Unbeliveable, could have got a higher rate if I;d gone to Town. Shameful”

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Posted 7 years ago

“Made me feel excited”

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Posted 7 years ago

“Delivery service was very good”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews