“I ordered a electric CCTV camera from this company's website, which also trades under a number of different names including Laptops Direct.
The order was mishandled, arrived late, was not sold as advertised and was not fit for purpose as it did not connect to the wifi despite attempting to connect on two different systems.
The customer service response at Laptop Direct was absolutely appalling, refusing to accept the return of this absolutely useless product.
In essence, do not use this dreadful company under any circumstances - nothing but aggravation and disappointment!”
“My delivery was due between 9pm and 10pm tonight. Just after 9pm I got a text to say driver delayed, delivery now due between 9.55 and 10.25pm.
It’s now 11.40 and no groceries have been delivered and no message to say when they will be delivered!
Customer services is now closed and I’m wondering how long I have to wait up for my groceries?
Terrible customer service!!!”
“I purchased a pair of shoes for my step sons wedding. this has been a rushed wedding due to the fact that he has had a transplant after being diagnosed with liver cancer. he spent a long time in a coma and that in critical care. the day was very beautiful with many tears shed.”
“The man who was doing reductions on bread,was not very approachable he looked down his nose at me and my husband because we were waiting for a bargain.phaps he wanted them all to his selve,haydock”
“Asda is amazing! they have fresh meat and a lady called Chris. Yuk. 2wks ago i got a pear slice for free and Suki the manager came and sliced it for me”
“tesco makes me happy when they have on special deals . just watch the prices , they can be a bit confusing . buy four tins soup for + amount . in a blister pack .. when you look along the shelf .. it is cheaper to buy the four individual items .at a cheaper rate .. They always say that they are on your side .. BUT ARE WORTH THE WATCHING . B.w.”
“Order number 133424062 not delivered today between a slot that was previous payed (20-21pm).Not even a call made so no consideration for the customer. Order was payed and not delivered and showing in my account that the order was delivered. What a fiasco!!!!”
“Tesco Blackburn. Don't expect to see any helpers at all on the shop floor. Had to go customer services where the lady had to leave the desk to find what I wanted. Tesco need to be more organised”
“I have been with Tesco mobile for many years now and have always found them to be very helpful. Exceptional service from Pretish at Beaumont Leys, Tesco, who spent a long time transferring videos and photos of my late father from my old phone to my new phone and making sure they were backed up on a memory stick. No big deal to a teenager but to a 52 year old who is not tech savvy, it meant the world. Sometimes, someone goes above and beyond their daily work duties that mean the world to someone. So thank you Pretish, this is one extremely happy customer.”
“Store is always nice and tidy. Different range of all food, including diary free which is not expencive compared to other stores. Collecting points is useful and pays off!”
“delivery over 2weeks later than promised. Machine turns up Broken, looking Refurbished!!!! customer service arrogant and unhelpful -- Refund takes 5working day + Ponzi scheme for sure.
Tesco take no responsibility when item turns up Broken / refurbished? , blame manufactor and/or delivery company thru out the 3week ordeal at every stage.
''sorry sir, we just take the money, we will contact the back ally washing machine refurbishment guys to sort out your 'new' washing machine''”
“Ordered built in oven and gas hob. Delivery was faultless. When I examined them they were not the colour I wanted ( wanted WHITE. These were off white. Hob even had a blue tinge). Problem started when I tried to return them. They were apparently supplied by firms which Tesco like to call " Tesco Partners" and Tesco Direct say they are not responsible for returns. It has cost me £80 to return them 😡.... Be wary of firms Tesco call " our trusted partners"”
“Tesco don’t make me happy,they never have enough staff to cover the tills out of about 30 tills they might have 5 manned I know they have self service and scan as you shop but if you have a big shop and no Clubcard with you your stuffed and the quality of their goods isn’t as good as it used to be, and if you do have a problem and try to speak to a manager you get the feeling that they couldn’t care less”
