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Tesco Direct Reviews

3.2 Rating 2,215 Reviews
54 %
of reviewers recommend Tesco Direct
3.2
Based on 2,215 reviews
Customer Service
Communication Channels
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Tesco Direct 3 star review on 16th April 2025
Clifford
Tesco Direct 1 star review on 11th February 2025
Saba Akhtar
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
29
Anonymous
Anonymous  // 01/01/2019
“I brought A TV from tesco on November 28th,2017 the TV in one word useless, kept turning itself off, but the picture quality I just cannot believe, there seems to be a haze over the screen, the contrast is none existent, picture is very pixelated especially in dark area's, and I have to say Tesco customer care is the worst I have ever experienced, you would think this is a two bit company instead of a multi million pound one,in comparison I brought a air fryer from studio online, it stopped working after 10 months, they collected it within two days and refunded me in a week, Tesco should be ashamed of itself,,,, will I shop here again? not a chance”
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Posted 8 years ago
“Ordering two dresses on the website was easy, free store collection is handy and I received a text and email to inform me when ready. Good system, lovely dresses.”
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Posted 8 years ago
“Excellent customer service, helping us solve a problem in store.”
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Posted 8 years ago
“Well why dos certain stores take stock off too soon my partner went today Valentine's Day to get me some gifts and quess what they had emtyied the shelves of all valentines goods and said its now going to be stocked for Mother's Day. How can a store emty shelves on the day in question so I ended up with no valentines gifts. Tesco in question is the store in greenfield do not rate it at all”
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Posted 8 years ago
“I ordered a electric CCTV camera from this company's website, which also trades under a number of different names including Laptops Direct. The order was mishandled, arrived late, was not sold as advertised and was not fit for purpose as it did not connect to the wifi despite attempting to connect on two different systems. The customer service response at Laptop Direct was absolutely appalling, refusing to accept the return of this absolutely useless product. In essence, do not use this dreadful company under any circumstances - nothing but aggravation and disappointment!”
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Posted 8 years ago
“My delivery was due between 9pm and 10pm tonight. Just after 9pm I got a text to say driver delayed, delivery now due between 9.55 and 10.25pm. It’s now 11.40 and no groceries have been delivered and no message to say when they will be delivered! Customer services is now closed and I’m wondering how long I have to wait up for my groceries? Terrible customer service!!!”
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Posted 8 years ago
“Shop well planned out, good choice. Helpful efficient staff.”
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Posted 8 years ago
“I purchased a pair of shoes for my step sons wedding. this has been a rushed wedding due to the fact that he has had a transplant after being diagnosed with liver cancer. he spent a long time in a coma and that in critical care. the day was very beautiful with many tears shed.”
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Posted 8 years ago
“The man who was doing reductions on bread,was not very approachable he looked down his nose at me and my husband because we were waiting for a bargain.phaps he wanted them all to his selve,haydock”
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Posted 8 years ago
“Asda is amazing! they have fresh meat and a lady called Chris. Yuk. 2wks ago i got a pear slice for free and Suki the manager came and sliced it for me”
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Posted 8 years ago
“Slipped on some flem downstairs and i have severe brain damage and a craving for obesity. Dissapointed af”
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Posted 8 years ago
“tesco makes me happy when they have on special deals . just watch the prices , they can be a bit confusing . buy four tins soup for + amount . in a blister pack .. when you look along the shelf .. it is cheaper to buy the four individual items .at a cheaper rate .. They always say that they are on your side .. BUT ARE WORTH THE WATCHING . B.w.”
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Posted 8 years ago
“They are always ready to help elderly like me”
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Posted 8 years ago
“Fantastic service always friendly staff”
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Posted 8 years ago
“Order number 133424062 not delivered today between a slot that was previous payed (20-21pm).Not even a call made so no consideration for the customer. Order was payed and not delivered and showing in my account that the order was delivered. What a fiasco!!!!”
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Posted 8 years ago
“Unlike home deliveries from other supermarkets, Tesco always pick really fresh fruit, veg and meat. Always on time and always helpful.”
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Posted 8 years ago
“cheap options so I could try new things”
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Posted 8 years ago
“Tesco Blackburn. Don't expect to see any helpers at all on the shop floor. Had to go customer services where the lady had to leave the desk to find what I wanted. Tesco need to be more organised”
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Posted 8 years ago
“I have been with Tesco mobile for many years now and have always found them to be very helpful. Exceptional service from Pretish at Beaumont Leys, Tesco, who spent a long time transferring videos and photos of my late father from my old phone to my new phone and making sure they were backed up on a memory stick. No big deal to a teenager but to a 52 year old who is not tech savvy, it meant the world. Sometimes, someone goes above and beyond their daily work duties that mean the world to someone. So thank you Pretish, this is one extremely happy customer.”
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Posted 8 years ago
“Store is always nice and tidy. Different range of all food, including diary free which is not expencive compared to other stores. Collecting points is useful and pays off!”
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Posted 8 years ago
Tesco Direct is rated 3.2 based on 2,215 reviews