Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you to the Tesco grocery delivery team for such fantastic service today. The snowy weather conditions in rural Kent this morning were treacherous and yet my groceries were delivered safely - a bit later than booked but I was amazed that the delivery wasn't cancelled. And the delivery man wouldn't even accept a cup of tea as he had to get on to the next delivery. Well done Tesco employees - I hope everyone got back to their depots safely.”

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Posted 7 years ago

“Very good and reliable product the are providing.”

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Posted 7 years ago

“Ordered an item from Tesco direct. When I collected it from Tesco it was the wrong size and wrong colour. Had to take it back to the shop. No apology....nothing from Tesco! They then processed it as a return. Then they said that I had bought it from a 3rd party and had to post the item back myself and expect a refund! Checked all my emails and payment details to find I had been dealing solely with Tesco Direct! I had to issue a Letter before County Court claim to Dave Lewis, (Tesco CEO), before they gave me a refund! Tesco asked for a review and then would not publish it!!!!!”

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Posted 7 years ago

“Great shop helpful staff”

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Posted 7 years ago

“Clear and easy structure of the website. Offers highlighted and shipping process very simple. Friendly staff delivering and always calling to check if you are at home for an earlier drop off.”

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Posted 7 years ago

“Delivered and packed well arrived in plenty of time and amazing value”

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Posted 7 years ago

“Prices rising regularly products not great in comparison to Asda . Only use Tesco’s when I only need a couple of things and I’m always annoyed at the price Just had a Tesco’s hot chocolate FUDGE cake and was really disappointed as there is no fudge in sight and is basically just a chocolate sponge cake”

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Posted 7 years ago

“Good product at a very reasonable price. Terrific value for money”

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Posted 7 years ago

“The pharmacist on duty in the Shrewsbury cattle market store went out of their way to be helpful and I was so grateful. He really took his time to help me and provide me with the right medication. Really impressed. Thank you.”

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Posted 7 years ago

“Quick service”

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Posted 7 years ago

“They didn't, prices going up all the time especially own brand.We are spending less and less in your store, and buying cheaper elsewhere.”

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Posted 7 years ago

“Although the original purchase did not arrive at store and had to contact customer services to get a replacement. Customer services were very good.”

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Posted 7 years ago

“They asked how my mum wastoday”

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Posted 7 years ago

“Went into Tesco Formby tonight to exchange a phone case I had accidentally bought because it was in the wrong place in the store. I had also opened it. Initially refused an exchange by the bald jobsworth who passes for a manager there because the package was opened. Grudgingly gave my money back later. Big deal, my first time i have ever done this. Costs £12, probably bought for £2 max. Appalling customer service”

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Posted 7 years ago

“mans cant ind now watar”

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Posted 7 years ago

“good price for the item i brought”

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Posted 7 years ago

“Your staff at the Elephant and Castle Branch are amazing. Mario and Rita are stars The rest of the staff are great. I would question your toad in the hole, because there is not enough gravy in there.(to my taste). Been shopping there for over 20 years.👏🏽💕”

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Posted 7 years ago

“Today, I used the cafe at Askham Bryan Tesco Extra in York today, for the first time as i was working in the area. Usually, a take-out coffee is my little treat; instead, I came out of your cafe feeling like I'd been abused. And that I'd actually paid for the experience with hard earned cash (don't bother explaining those last three words to your CEO if this ever gets before him - he won't understand what you mean). I wanted a take-out latte. I approached the till; the woman who initially served me was mute but pleasant enough. The woman behind, however, who actually fulfilled my order, could not have looked more bored and irritated by customers than she did (honestly, it was impressive, the level of apathy demonstrated). The cafe had a few customers, but nowhere near enough to be the root of her displeasure and stress. I can only assume that you either hire incredibly surly people to represent you, or that whatever it is you ask them to do during working hours is unbearably heinous to warrant this demeanour. I admit, I was shocked and insulted by her rudeness and curt responses - and I'm a regular at my local Post Office; you think I'd be used to it by now, wouldn't you? I had reason to ask a question (well, I thought it reason enough to open lines of communication. Had I known how she was going to react, I'd have just taken the next drink to appear, whatever the hell it was). Me, on seeing her pour some coffee into a china mug (and not the china cup dance they do when making your drink - the actual 'final' serving cup), and aware that I'd asked for my latte to be served in a take-out cup, so I could drink it on the long drive home. By the way, I spoke to her in the same friendly voice anyone with manners uses): "Excuse me! Sorry, is that my coffee?" Her (not even turning her body towards me. Surly tone, dour expression; barely more than a grunt in reply): "How would I know? What did you order?" Me (a little affronted by her rudeness and aggression, but continuing to be pleasant): "It's just that I ordered it in a take-out cup. As I'm not staying in." Her (again, aggressive. And assuming I was a mind-reader) - pointed to another machine that was further along the counter (that was initially shielded from my view; she'd been in the way): "THAT'S yours." Me (feeling terribly small and embarrassed): "Oh. Okay. Thanks." The end of our interaction. Then a latte was plonked in front of me and she walked off. She didn't murmur, meet my eyes, or even acknowledge it was mine. I said thank you anyway, because that's the way I was brought up. You know, typical Brit. My point is, Tesco, whatever charm school you're sending your staff to, I'd get another quote from somewhere else, because it's not working. Your staff don't know what a smile is. They think two customers is life-threatening. They have no natural ability to answer questions or, God forbid, actually help someone else. They clearly think that turning up and going through the motions, upsetting as many people as they can in their wake, is the way to earn a living from you, their employers. I was quite disgusted at the treatment I'd received, so, when I got outside, I* threw my receipt into the bin, chuntering to myself that the sour-faced robot who'd served me wasn't worth my anger. Then, when I got home, I thought, "No! This is what customer review sites are for! In 2018, I should be able to tell Tescos how rubbish their customer service is." So just imagine my further frustration that any survey or feedback I wanted to give Tesco had to have a magic code from the receipt I'd been given before you'd listen to me. How very inconvenient. Because it really should be my job to match up my experience to whichever cretinous member of staff you employ at your numerous branches. My bad. Tesco: "Every Little Helps!" More like "Of Little Help."”

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Posted 7 years ago

“A reliable supermarket with good customer service”

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Posted 7 years ago

“Plenty of products. Easy to order.”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews