Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product at a very reasonable price. Terrific value for money”

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Posted 7 years ago

“The pharmacist on duty in the Shrewsbury cattle market store went out of their way to be helpful and I was so grateful. He really took his time to help me and provide me with the right medication. Really impressed. Thank you.”

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Posted 7 years ago

“Quick service”

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Posted 7 years ago

“They didn't, prices going up all the time especially own brand.We are spending less and less in your store, and buying cheaper elsewhere.”

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Posted 7 years ago

“Although the original purchase did not arrive at store and had to contact customer services to get a replacement. Customer services were very good.”

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Posted 7 years ago

“They asked how my mum wastoday”

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Posted 7 years ago

“Went into Tesco Formby tonight to exchange a phone case I had accidentally bought because it was in the wrong place in the store. I had also opened it. Initially refused an exchange by the bald jobsworth who passes for a manager there because the package was opened. Grudgingly gave my money back later. Big deal, my first time i have ever done this. Costs £12, probably bought for £2 max. Appalling customer service”

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Posted 7 years ago

“mans cant ind now watar”

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Posted 7 years ago

“good price for the item i brought”

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Posted 7 years ago

“Your staff at the Elephant and Castle Branch are amazing. Mario and Rita are stars The rest of the staff are great. I would question your toad in the hole, because there is not enough gravy in there.(to my taste). Been shopping there for over 20 years.👏🏽💕”

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Posted 7 years ago

“Today, I used the cafe at Askham Bryan Tesco Extra in York today, for the first time as i was working in the area. Usually, a take-out coffee is my little treat; instead, I came out of your cafe feeling like I'd been abused. And that I'd actually paid for the experience with hard earned cash (don't bother explaining those last three words to your CEO if this ever gets before him - he won't understand what you mean). I wanted a take-out latte. I approached the till; the woman who initially served me was mute but pleasant enough. The woman behind, however, who actually fulfilled my order, could not have looked more bored and irritated by customers than she did (honestly, it was impressive, the level of apathy demonstrated). The cafe had a few customers, but nowhere near enough to be the root of her displeasure and stress. I can only assume that you either hire incredibly surly people to represent you, or that whatever it is you ask them to do during working hours is unbearably heinous to warrant this demeanour. I admit, I was shocked and insulted by her rudeness and curt responses - and I'm a regular at my local Post Office; you think I'd be used to it by now, wouldn't you? I had reason to ask a question (well, I thought it reason enough to open lines of communication. Had I known how she was going to react, I'd have just taken the next drink to appear, whatever the hell it was). Me, on seeing her pour some coffee into a china mug (and not the china cup dance they do when making your drink - the actual 'final' serving cup), and aware that I'd asked for my latte to be served in a take-out cup, so I could drink it on the long drive home. By the way, I spoke to her in the same friendly voice anyone with manners uses): "Excuse me! Sorry, is that my coffee?" Her (not even turning her body towards me. Surly tone, dour expression; barely more than a grunt in reply): "How would I know? What did you order?" Me (a little affronted by her rudeness and aggression, but continuing to be pleasant): "It's just that I ordered it in a take-out cup. As I'm not staying in." Her (again, aggressive. And assuming I was a mind-reader) - pointed to another machine that was further along the counter (that was initially shielded from my view; she'd been in the way): "THAT'S yours." Me (feeling terribly small and embarrassed): "Oh. Okay. Thanks." The end of our interaction. Then a latte was plonked in front of me and she walked off. She didn't murmur, meet my eyes, or even acknowledge it was mine. I said thank you anyway, because that's the way I was brought up. You know, typical Brit. My point is, Tesco, whatever charm school you're sending your staff to, I'd get another quote from somewhere else, because it's not working. Your staff don't know what a smile is. They think two customers is life-threatening. They have no natural ability to answer questions or, God forbid, actually help someone else. They clearly think that turning up and going through the motions, upsetting as many people as they can in their wake, is the way to earn a living from you, their employers. I was quite disgusted at the treatment I'd received, so, when I got outside, I* threw my receipt into the bin, chuntering to myself that the sour-faced robot who'd served me wasn't worth my anger. Then, when I got home, I thought, "No! This is what customer review sites are for! In 2018, I should be able to tell Tescos how rubbish their customer service is." So just imagine my further frustration that any survey or feedback I wanted to give Tesco had to have a magic code from the receipt I'd been given before you'd listen to me. How very inconvenient. Because it really should be my job to match up my experience to whichever cretinous member of staff you employ at your numerous branches. My bad. Tesco: "Every Little Helps!" More like "Of Little Help."”

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Posted 7 years ago

“A reliable supermarket with good customer service”

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Posted 7 years ago

“Plenty of products. Easy to order.”

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Posted 7 years ago

“Read the 4 customer services e mails I have sent since Christmas where on the day before Christmas Eve when my wife was giving birth in hospital you delivered a set of replacements that unfortunately my aged parents ( mid 80’s) accepted. Bread that had a sell by date on the 23,rd’ three replacement sweets all exactly the same, 1kg chocolate gateau x 3, turkey gravy replaced with beef, sour cream and chive dips with chilli hummus x 2 potato’s that we’re already rotting in the bag. I could go on, I have asked for you thoughts on if you this this is reasonable on 4 occasions and you have failed to respond once since Christmas Eve. Suffice to say Christmas Day for us was postponed until the 27th when we could get replacements”

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Posted 7 years ago

“Excellent service. Highly recommended. Would order again.”

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Posted 7 years ago

“Great customer service and it was great seeing all the new lines in for easter.”

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Posted 7 years ago

“Friendly and vet happy to help you staff at litle Tesco in leyland”

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Posted 7 years ago

“Why does Tesco Yate have the rudest staff? Checkout supervisor busy closing checkouts, with customers queueing 4 deep already. Snapping at stupid customers for trying to use closing checkout. How were we to know? Try putting a sign up or the barrier across! Having moved me away from one till she shouted (yes shouted) "not there, I've just told you that one's closing too" I politely suggested she hadn't only to have her yell "I know what I told you!" Fortunately she does also know where I live or I'd be really worried! Lots of embarrassed shuffling of customers. Something tells me she was having a bad day. But she certainly told me! Stopped going to this shop in the past over similar issues. Needless to say they won't be seeing me there again. 3.15pm 19.2.18 checkout 19”

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Posted 7 years ago

“Item delivered to nearest express store”

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Posted 7 years ago

“I bought a Zanussi Vacuum cleaner from … I bought a Zanussi Vacuum cleaner from Hughes through Tesco.com, suction was good at first but after a month and was less than acceptable. Just after 3 months there was an electrical burning smell coming from it. I got in touch with Tesco, they passed the buck to Hughes, I got the cleaner repaired, tested it on return and was still faulty. I spoke to Citizens Advice and they said with me buying it from Tesco Direct with Partner Hughes that the Contract was with Tesco, I have been having blazing rows with them and they are denying that the contract s with them. This product is no use to me so i want a refund of my £47.99 Totally disgusted with Tesco and their lack of Customer service skills. A big company that doesn't give a damn about their customers. Staying well clear of them from now on. They have lost a loyal customer!!! More fool them!!!”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews