Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use online ordering with fast efficient delivery to local store for collection - in spite of extremely poor weather conditions !!”

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Posted 7 years ago

“cgvjhbjnhbgvfcd drfghjjhgfrdesw reswaserdrtftguyhnj szdxcfvgbhjnhgftyrdtes”

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Posted 7 years ago

“Didn't expect a delivery on Wed. However I really think Tesco's could have sent a text or email to let customers know so we could have made other arrangements. We are both disabled and rely totally on our shopping deliveries. Not a happy customer.”

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Posted 7 years ago

“They gave me quality products for value of money”

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Posted 7 years ago

“I didn’t expect my delivery tonight due to the snow however it would have been nice for tesco to phone me and have the courtesy to let me know it had been cancelled, like the customer service message says Tesco would- rather than me having to spend 25 minutes holding on the phone to be told it had been cancelled! Not impressed”

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Posted 7 years ago

“Too much plastic on their products”

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Posted 7 years ago

“Everything in one place!”

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Posted 7 years ago

“Good stuff”

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Posted 7 years ago

“Good stuff”

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Posted 7 years ago

“I shop on line, driver always on time with normally no more then 2 substitute items. All food is well wrapped and fresh. I've only had the odd occasion where the substitute items have had to be sent back as they were totality unsuitable and the driver has been quite happy to take them .I have tried other shops but have found Tesco to be the most suitable for my family needs”

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Posted 7 years ago

“Thank you to the Tesco grocery delivery team for such fantastic service today. The snowy weather conditions in rural Kent this morning were treacherous and yet my groceries were delivered safely - a bit later than booked but I was amazed that the delivery wasn't cancelled. And the delivery man wouldn't even accept a cup of tea as he had to get on to the next delivery. Well done Tesco employees - I hope everyone got back to their depots safely.”

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Posted 7 years ago

“Very good and reliable product the are providing.”

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Posted 7 years ago

“Ordered an item from Tesco direct. When I collected it from Tesco it was the wrong size and wrong colour. Had to take it back to the shop. No apology....nothing from Tesco! They then processed it as a return. Then they said that I had bought it from a 3rd party and had to post the item back myself and expect a refund! Checked all my emails and payment details to find I had been dealing solely with Tesco Direct! I had to issue a Letter before County Court claim to Dave Lewis, (Tesco CEO), before they gave me a refund! Tesco asked for a review and then would not publish it!!!!!”

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Posted 7 years ago

“Great shop helpful staff”

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Posted 7 years ago

“Clear and easy structure of the website. Offers highlighted and shipping process very simple. Friendly staff delivering and always calling to check if you are at home for an earlier drop off.”

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Posted 7 years ago

“Delivered and packed well arrived in plenty of time and amazing value”

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Posted 7 years ago

“Prices rising regularly products not great in comparison to Asda . Only use Tesco’s when I only need a couple of things and I’m always annoyed at the price Just had a Tesco’s hot chocolate FUDGE cake and was really disappointed as there is no fudge in sight and is basically just a chocolate sponge cake”

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Posted 7 years ago

“Good product at a very reasonable price. Terrific value for money”

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Posted 7 years ago

“The pharmacist on duty in the Shrewsbury cattle market store went out of their way to be helpful and I was so grateful. He really took his time to help me and provide me with the right medication. Really impressed. Thank you.”

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Posted 7 years ago

“Quick service”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews