“Seem to now have a policy of buying with shorter dates and then moving said rubbish onto their online customers. Sick of receiving goods which have a couple of days on resulting in me having to go shopping. What is the point in shopping online if I have then make a special journey to a supermarket afterwards to replace things?
When you call their customer service they are like a programmed robot, and politeness which comes across in a sarcastic manner. They clearly couldn't care less when I told them I would shop elsewhere, or was annoyed. I just got the generic 'ok, SIR, that is your right to do so. Yes, Thankyou.
Can't wait to read about them closing down to be honest. Wouldn't come as a surprise.”
“I was not happy with them but finally the situation got resolved i have severe learning disabilities and normally i am impresssed with tesco so that is why i have put that many stars but i got stressed today because of a misunderstanding so tesco say i can not shop with them i do get my words out wrong and because of my condition i sometimes sound angry i am very sorry”
“I ordered a big delivery from Tesco on a Saturday at 3pm, when I returned after a week of half term vacation with nothing in my fridge. The delivery was due between 3-4pm when I got a call that my credit card was not going through. When I called them back after 5 minutes they said it was a mistake on their end and it had gone through already. They took no credit card details from me. Then I got a text from their driver that the delivery will be 20 minutes late and will arrive at 4.20pm. Till 5pm no one came. I called them a few times being put on hold for over ten minutes. Then a lady picks up and says she doesn’t know where my order is. She spoke to the store who couldn’t confirm anything till 7pm. They had charged my card but would tell me whether delivery would come or not. Being a family of 5 I told her that I would need to call a takeaway. She send me compensation for a e voucher of £15 for my next shop on Tesco. The delivery came much after 7pm. At 5.30pm being hungry I ordered a takeaway costing me £43.33 for 5 of us. Tesco customer care emailed me after 2 days that they wouldn’t refund me the take away I ordered. I had registered to 6 month plan to weeks ago costing £6.99 a month. I told them I am quite disappointed I had to pay for takeaway due to their fault and hence won’t be ordering with them anymore and hence won’t be using the delivery saver or e voucher. They said they would still charge me for full £6.99 of 4 week delivery charge even though I used 2 weeks out of it, won’t refund takeaway cost and the voucher they gave would only be available online shopping. Offcourse as they cancelled my delivery saver 2 weeks prior and charged me for 4 weeks giving me an e voucher was senseless. And why would I order on such a horrible service again??? Ridiculous. Zero rating and I am thinking of writing to consumer courts”
“sent a grocery order which is very easy to fill in and lots of selection and good prices the delivery was as planned and on time. One item they did not have so refunded the card that paid for the order. Easy peasy.”
“The driver was running late. I got a text to say so. When he arrived he was sincerely apologetic. He carried the shopping in kitchen and helped me unpack gave amazing customer service on leaving again apologetic”
“Avoid Avoid and Avoid! I ordered a delivery for the next morning between 7 and 8am and it never turned up. I have a 3 year old who was expecting her breakfast. I called the store over 3 times and all i got were different call centers. They had me on hold for hours because the stores line was apparently busy. After finally getting through to them they reported back telling me that they attempted to knock at my door and call my phone. I had not receieved any phone call or a knock at thr door and if i so happened to of not heard them knock then atleast leave a note behind except nothing was left behind . At 12.35pm they then said they cannot deliber until tomorrow. I asked for a refund i had to wait a further 20 mins for this and they said i would get the refund in 3 -5 working days. As a single mum and a student i was very upset to hear this as i had no money left to do some emergency shopping and my daughter hasnt yet had her breakfast. You dont actually ever get to communicate with the store only call centers in scotland so these people have not a care in the world they just pretend to care , but really they are nothing to do with tescos and they are just recieving all of the complaints for them. This is now the worst company i have ever dealt with . Be sure i will never order from tescos again. Up till now no email , text or note to apologise or organise another delivery or even what will happen next with my money. Absolutely nothing i am just outraged at the lack of communication. This company should not be allowed to take peoples money before the delivery.”
“Avoid Avoid and Avoid! I ordered a delivery for the next morning between 7 and 8am and it never turned up. I have a 3 year old who was expecting her breakfast. I called the store over 3 times and all i got were different call centers. They had me on hold for hours because the stores line was apparently busy. After finally getting through to them they reported back telling me that they attempted to knock at my door and call my phone. I had not receieved any phone call or a knock at thr door and if i so happened to of not heard them knock then atleast leave a note behind except nothing was left behind . At 12.35pm they then said they cannot deliber until tomorrow. I asked for a refund i had to wait a further 20 mins for this and they said i would get the refund in 3 -5 working days. As a single mum and a student i was very upset to hear this as i had no money left to do some emergency shopping and my daughter hasnt yet had her breakfast. You dont actually ever get to communicate with the store only call centers in scotland so these people have not a care in the world they just pretend to care , but really they are nothing to do with tescos and they are just recieving all of the complaints for them. This is now the worst company i have ever dealt with . Be sure i will never order from tescos again. Up till now no email , text or note to apologise or organise another delivery or even what will happen next with my money. Absolutely nothing i am just outraged at the lack of communication. This company should not be allowed to take peoples money before the delivery.”
“Delivery of washing machine was fast and on time. Sadly when we unpacked the machine we noticed a fault. An engineer was sent out who agreed a replacement. 9 days later I am still waiting for Tesco direct to resolve the issue. I have called Tesco direct no less than 12 times. Absolutely awful service. I am so angry and frustrated that I have a broken washing machine and they still have my money and haven't sorted a replacement.”
“Great customer Service
My Compliments are for the staff at yardley B25
The staff always help to the highest of standards, amazing staff , particularly Lorraine and the Pharmacist on Duty the day I visited , 30th May 2018.
Excellent Service by wonderful Staff.”
