Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service.”

Helpful Report

Posted 7 years ago

“If I could give no stars I would. Ordered a present over a month and a half ago and every week they keep telling me it’s on its way when I ring them. The last time I rang them they said it was still not dispatched”

Helpful Report

Posted 7 years ago

“The quality of this store has been declining recently, with various products I've noticed being taken off the shelves permanently - including lighter/healthier products such as light condensed milk and eat lean protein cheese. Despite this, the staff are friendly, helpful and knowledgeable about products the store does still stock.”

Helpful Report

Posted 7 years ago

“Very rude and unprofessional response when I asked for a 10p bag( turned her face otherside and said take this in a very rude way ) . Very disappointed I came very happily after finishing my work on the way to home but that shopping experience made me really upset because of the self service assistant’s (Charlotte (this was the name on her name badge) very unprofessional service at Jarman park Tesco at Hemel Hempstead. I’m not going to stop shopping in there because of a one Silly customer assistant but definitely not if I want to go home happier or maintain a good mood. Also I have to mention I rarely see a bad assistant like her in this store and the rest of all are kind, polite, & very freiendly towards me whenever I’m there for shopping by myself or with my family.Thank you for them..”

Helpful Report

Posted 7 years ago

“Made every effort to find me a item that I couldn't find Excellent customer service!”

Helpful Report

Posted 7 years ago

“Bad. Tesco at whim fell way gravesend been shopping there since open spend 200 plus a week no more every time I go over in summer no beer or wine in fridges come on its summer gone over afternoon 2 o'clock beer not in fridge complain resent to other shop as usual went back 7 o'clock today told staff beer still in crates they laugh ed last summer has hapened about six times in crates out back stacking shelves with toilet rolls and tins management terrible no more I”

Helpful Report

Posted 7 years ago

“My problem was with the customer service department! Beware of any phone numbers on, 'certain' guarantee phamplets. The one I first used, was a premium number, Tesco will argue , all their phone numbers are "free phone". Not impressed at all !!”

Helpful Report

Posted 7 years ago

“Better selection of vegan products than most supermarkets. Thanks Tesco.”

Helpful Report

Posted 7 years ago

“Knaresborough high street Tesco... a staff member called Garry. What a wonderful employee he is. He made each customer interaction personal and I saw so many smiles and heard lots of laughter. When it was my turn, he was lovely. Whenever I’ve been into this store and I’ve seen him working, his customer service is incredible and deserves the acknowledgement.”

Helpful Report

Posted 7 years ago

“Great customer service.”

Helpful Report

Posted 7 years ago

“Easy to order, kept up to date with delivery & delivered on time.”

Helpful Report

Posted 7 years ago

“Nearly 90 minutes to order online shop, password and email incorrect. Eventually log in,hardly any fresh fruit or vegetables, meal deal limited, 1 choice of chicken ,no meat free, 2 desserts , 2 sides. At checkout offers did not come off so bill higher than expected. Rang customer services, cut off twice, cancelled whole order,. Shocking servive.”

Helpful Report

Posted 7 years ago

“Had a delivery last night 03/07/2018 and the second one, last delivery was very poor and this one was diabolical , missing items of Tia Maria (same as last time), TESCO'S have gone down hill and only care about money and nothing else, so long as you spend they are happy!! THE GOOD NEWS IS THAT...SAINSBURYS, ASDA, MORRISSONS ALL GET IT RIGHT!!!!! WAKE UP TESCO'S”

Helpful Report

Posted 7 years ago

“Staff very helpful, nice and fast at the tills, but not too fast as I am pregnant and they accommodated for me which was kind.”

Helpful Report

Posted 7 years ago

“Only half my delivery came, half someone’s else’s. We had to unpack the shopping and tick it back! Driver had to take back what was not mine! Phoned help line and spoke to a guy who sounded bored out of his brains. I am now waiting 2 hours later for my shopping to come. I was offered my deliver charge back and a £5 voucher!!! Also lots of substitutes! Never again! They call this easy shopping!!!!”

Helpful Report

Posted 7 years ago

“Staff are very helpful and pleasant when dealing with customers problems or queries”

Helpful Report

Posted 7 years ago

“Friendly staff, always willing to help”

Helpful Report

Posted 7 years ago

“Everything, lack of communication non return of phone calls etc etc”

Helpful Report

Posted 7 years ago

“Thank goodness they are closing down. Have had a terrible experience and still not resolved. An absolute shambles”

Helpful Report

Posted 7 years ago

“When I buy pre-bagged fruit or vegetables in Tesco, there is frequently an 'obligatory' bad one. I've seen a well stocked counter on many occasions with weighed bags of for instance potatoes and when I check each bag there is a potato that is badly blemished or in a state of decomposition. The same can be said for bagged apples, oranges, plums, tangerines, brussels sprouts etc. I prefer to buy loose fruit or veg but sometimes these are not available. Why should I pay for fresh food that is not 100% edible?”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews