Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything, lack of communication non return of phone calls etc etc”

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Posted 6 years ago

“Thank goodness they are closing down. Have had a terrible experience and still not resolved. An absolute shambles”

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Posted 6 years ago

“When I buy pre-bagged fruit or vegetables in Tesco, there is frequently an 'obligatory' bad one. I've seen a well stocked counter on many occasions with weighed bags of for instance potatoes and when I check each bag there is a potato that is badly blemished or in a state of decomposition. The same can be said for bagged apples, oranges, plums, tangerines, brussels sprouts etc. I prefer to buy loose fruit or veg but sometimes these are not available. Why should I pay for fresh food that is not 100% edible?”

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Posted 6 years ago

“Appalling Customer Service”

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Posted 6 years ago

“first of all i would like to say that i shop at tesco all the time and this is the first time something has been annoying/bad customer service. As i was trying to pack my shopping i asked the young lady if she could get my some more plastic 10p bags and she looked and then ignored me. i asked once more and she said "I'm sorry but there no more", she continued to scan my items and i knew she was getting frustrated that i wasn't packing away my things. she told me to go and get some as she couldn't be bothered, i looked behind her and there was bags behind herbs she "couldn't reach them". very annoying, very ignorant, should be fired if she can't get the small things such as a bag for her customers items.”

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Posted 6 years ago

“Good website leading to a brilliant furniture manufacturing company”

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Posted 6 years ago

“Very cheerful and friendly staff, goo quality produce and competitive prices”

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Posted 6 years ago

“Paid £25.00 for delivery, took day off work as chose date delivery didn't turn up no call no tx I contacted website delivery scheduled next day, 9.20am - 12.20am took another day off delivery turned up 2.45 poor service”

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Posted 6 years ago

“good and friendly service, reasonable prices, specially on Tesco labeled. in one place you can do most of your daily shopping and having your car washed at the same time.”

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Posted 6 years ago

“is a supermarket, where price and quality go hand in hand. has home delivery service and is important.”

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Posted 6 years ago

“Just outstanding service”

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Posted 6 years ago

“Convenient”

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Posted 6 years ago

“They have been most helpful to me whether I’ve had food delivered online or at the store While I was very ill”

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Posted 6 years ago

“Helpful staff”

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Posted 6 years ago

“i was happy shopping online till today, picked groceries booked a slot and tried to pay, till it came to the cookies, i do not agree with the use of them. The placement forced me to shop else were. if you move the cookies i will shop come back”

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Posted 6 years ago

“prices always increasing”

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Posted 6 years ago

“Subsitute items when ordering online for food are always bigger or better”

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Posted 6 years ago

“Good quality food at good prices”

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Posted 6 years ago

“Great choice of food at good price 1”

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Posted 6 years ago

“I hav shopped with tesco for 40 years in store and online now as I am housebound and disabled on a recent delivery I had delivered 3 items were 5 days out of date this was fresh cooked meats and fresh chicken breast which was out of date on the day of delivery (which was charged at full price ) I rang customer service who were very good who informed me the store manager would phone me after waiting 4 days and being prompted by service customer man I got a call from a very rude man who practically called me a liarer in that moment I put phone done my biggest regret is my daughter who noticed out of date items threw them away other wise I would hav contacted trading standards I and my family will never shop with tesco again loyalty doesn’t mean anything for tesco”

Helpful Report

Posted 6 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews