Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, kept up to date with delivery & delivered on time.”

Helpful Report

Posted 7 years ago

“Nearly 90 minutes to order online shop, password and email incorrect. Eventually log in,hardly any fresh fruit or vegetables, meal deal limited, 1 choice of chicken ,no meat free, 2 desserts , 2 sides. At checkout offers did not come off so bill higher than expected. Rang customer services, cut off twice, cancelled whole order,. Shocking servive.”

Helpful Report

Posted 7 years ago

“Had a delivery last night 03/07/2018 and the second one, last delivery was very poor and this one was diabolical , missing items of Tia Maria (same as last time), TESCO'S have gone down hill and only care about money and nothing else, so long as you spend they are happy!! THE GOOD NEWS IS THAT...SAINSBURYS, ASDA, MORRISSONS ALL GET IT RIGHT!!!!! WAKE UP TESCO'S”

Helpful Report

Posted 7 years ago

“Staff very helpful, nice and fast at the tills, but not too fast as I am pregnant and they accommodated for me which was kind.”

Helpful Report

Posted 7 years ago

“Only half my delivery came, half someone’s else’s. We had to unpack the shopping and tick it back! Driver had to take back what was not mine! Phoned help line and spoke to a guy who sounded bored out of his brains. I am now waiting 2 hours later for my shopping to come. I was offered my deliver charge back and a £5 voucher!!! Also lots of substitutes! Never again! They call this easy shopping!!!!”

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Posted 7 years ago

“Staff are very helpful and pleasant when dealing with customers problems or queries”

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Posted 7 years ago

“Friendly staff, always willing to help”

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Posted 7 years ago

“Everything, lack of communication non return of phone calls etc etc”

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Posted 7 years ago

“Thank goodness they are closing down. Have had a terrible experience and still not resolved. An absolute shambles”

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Posted 7 years ago

“When I buy pre-bagged fruit or vegetables in Tesco, there is frequently an 'obligatory' bad one. I've seen a well stocked counter on many occasions with weighed bags of for instance potatoes and when I check each bag there is a potato that is badly blemished or in a state of decomposition. The same can be said for bagged apples, oranges, plums, tangerines, brussels sprouts etc. I prefer to buy loose fruit or veg but sometimes these are not available. Why should I pay for fresh food that is not 100% edible?”

Helpful Report

Posted 7 years ago

“Appalling Customer Service”

Helpful Report

Posted 7 years ago

“first of all i would like to say that i shop at tesco all the time and this is the first time something has been annoying/bad customer service. As i was trying to pack my shopping i asked the young lady if she could get my some more plastic 10p bags and she looked and then ignored me. i asked once more and she said "I'm sorry but there no more", she continued to scan my items and i knew she was getting frustrated that i wasn't packing away my things. she told me to go and get some as she couldn't be bothered, i looked behind her and there was bags behind herbs she "couldn't reach them". very annoying, very ignorant, should be fired if she can't get the small things such as a bag for her customers items.”

Helpful Report

Posted 7 years ago

“Good website leading to a brilliant furniture manufacturing company”

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Posted 7 years ago

“Very cheerful and friendly staff, goo quality produce and competitive prices”

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Posted 7 years ago

“Paid £25.00 for delivery, took day off work as chose date delivery didn't turn up no call no tx I contacted website delivery scheduled next day, 9.20am - 12.20am took another day off delivery turned up 2.45 poor service”

Helpful Report

Posted 7 years ago

“good and friendly service, reasonable prices, specially on Tesco labeled. in one place you can do most of your daily shopping and having your car washed at the same time.”

Helpful Report

Posted 7 years ago

“is a supermarket, where price and quality go hand in hand. has home delivery service and is important.”

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Posted 7 years ago

“Just outstanding service”

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Posted 7 years ago

“Convenient”

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Posted 7 years ago

“They have been most helpful to me whether I’ve had food delivered online or at the store While I was very ill”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews