“Very unimpressed and will not be buying from Tescos again. I purchased a smart TV back in July. My parents collected and paid for it on my behalf. They had a dreadful experience in store, where they were told no one could help them with the TV. They are pensioners and struggled down the escalators resulting in a near accident. My parents were very shaken up. They accidently got the points put on their club card. Tescos will not transfer them to mine even with verication from my parents, they say they cannot do this. We have offered to put it in writing, but have flatly refused to transfer them., which I find very disappointing and unreasonable. They have lost my custom”
“Good variety of the diverse goods - food, household goods, clothing, stationery. Store at Dunton Road junction with Old Kent road is well laid out and staff are friendly and helpful.”
“I did order for 36,27. I had email for 36,27, but when I received my delivery a few days later ,I received a receipt for 46,27. The answer from Tesco-"Thanks for taking the time to contact Tesco Grocery Home Shopping.
I am sorry to see that you order is dearer than you had thought it would be, On checking your order the reason why you have charged £46.27 is because the offer on Dr. Oetker Ristorante Pizza Mozzarella 335g and Dr. Oetker Rist Pizza Pepperoni Salame 320g had finish on the 06/08/18 and that you didn't get the offer. For your information if a Offer on any products finish on the a date before your order gets picked for delivery then you would be charged the price of that product on that day.
I hope this answer your question.
If you’ve any further queries, then please don’t hesitate to get in touch.
Take care & enjoy the rest of the day.
Kind regards
Raymond Simpson
Grocery Customer Service
Tesco Customer Engagement Centre”
“It's ALWAYS a bad experience if you have to go there cause you're in a hurry and too far from a competitor.
The utter contempt they hold their customers in is reinforced by the latest TV ad, in which they advertise steak but warn us not to lick our television set in the belief that the picture might taste of steak.
They really don't understand the concept of appreciating or respecting customers, do they ?”
“Not even a thank you.
This is not the first time I’ve experienced poor customer service at Tesco but this lady takes the biscuit. This has happened several times and is always with the same person and it happened again today.
She never acknowledges me or smile and doesn’t even say thank you,she’s like that all the time towards me for some unknown reason. I’ve always been polite and courteous towards her and all I get from her is a blank stare into space and get told the amount I need to pay. She’s works at the Tulse Hill petrol station Tesco local, I don’t know her name, she’s a old grumpy lady that’s seen better days. I’m not asking for much from Tesco, a thank you every now and then would suffice but a won’t be holding my breath.”
“I collected some points and able to use money off voucher on next purchase from that points.
Also when buying more then 10 items in that shop they do the price match which makes the shoppong lot easier.”
“My nearest tesco store is 30 mins away so i opt for their home delivery option and on every occassion i seem to get the same driver and he is extremely helpful and has fab customer service .”
“If I could give no stars I would. Ordered a present over a month and a half ago and every week they keep telling me it’s on its way when I ring them. The last time I rang them they said it was still not dispatched”
“The quality of this store has been declining recently, with various products I've noticed being taken off the shelves permanently - including lighter/healthier products such as light condensed milk and eat lean protein cheese. Despite this, the staff are friendly, helpful and knowledgeable about products the store does still stock.”
“Very rude and unprofessional response when I asked for a 10p bag( turned her face otherside and said take this in a very rude way ) . Very disappointed I came very happily after finishing my work on the way to home but that shopping experience made me really upset because of the self service assistant’s (Charlotte (this was the name on her name badge) very unprofessional service at Jarman park Tesco at Hemel Hempstead. I’m not going to stop shopping in there because of a one Silly customer assistant but definitely not if I want to go home happier or maintain a good mood. Also I have to mention I rarely see a bad assistant like her in this store and the rest of all are kind, polite, & very freiendly towards me whenever I’m there for shopping by myself or with my family.Thank you for them..”
