Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service by a worker called Jill was above expectation. Pity other stores could not do the same”

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Posted 6 years ago

“Fabulous store. It was clean, lots of stock was available and the staff were super-friendly and able to help.”

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Posted 6 years ago

“I AM NOT HAPPY WITH THE STANDARD OF CUSTOMER SERVICE”

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Posted 6 years ago

“Tesco online delivery service is very good, if a product I ordered isn't available Tesco send an alternative and if I don't want to accept the it goes back to store. On the rare occasion a product is poor quality I send it back and my money is refunded without problems. The delivery staff are very helpful and pleasant and they are part of the reason I choose to shop with Tesco .”

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Posted 6 years ago

“I was over charged by over £20 for items I hadn't ordered. My order was also not complete with no subs and no explanation. Eventually sorted out, but not without NUMEROUS emails and me becoming more and more disgruntled.”

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Posted 7 years ago

“Clubcard scheme is an excellent reward scheme.”

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Posted 7 years ago

“I dont have girlfriend so at least I can buy food there”

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Posted 7 years ago

“Always great service and delivery”

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Posted 7 years ago

“Really good management.”

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Posted 7 years ago

“Order arrived earlier than expected, all items were as they should be, good communication regarding delivery”

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Posted 7 years ago

“Order arrived earlier than expected, all items were as they should be, good communication regarding delivery”

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Posted 7 years ago

“Was in Dungannon tescos branch , I was looking for a type of lettuce so asked a member of staff at the fruit and vegetable section. She was not very helpful at all, she called a colleague over and she was equally unhelpful(claimed they had no phones to check stick, and said if it's not out we don't have it, they never even came to the lettuce section to check. I was very disappointed in their response. Continued to the cereal section where I wanted to buy Weetabix minis, could not find any so asked a member of staff (Domo), he was so helpful and polite. He went out to check the storage area and even suggested an alternative. He certainly was so different to the pervious member. Well done Domo, it's a pity there are not more like him.”

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Posted 7 years ago

“The customer service is great.”

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Posted 7 years ago

“I love the click and collect so convinenet prices are good and can't fault the quality”

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Posted 7 years ago

“Very unimpressed and will not be buying from Tescos again. I purchased a smart TV back in July. My parents collected and paid for it on my behalf. They had a dreadful experience in store, where they were told no one could help them with the TV. They are pensioners and struggled down the escalators resulting in a near accident. My parents were very shaken up. They accidently got the points put on their club card. Tescos will not transfer them to mine even with verication from my parents, they say they cannot do this. We have offered to put it in writing, but have flatly refused to transfer them., which I find very disappointing and unreasonable. They have lost my custom”

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Posted 7 years ago

“The fish mongery sells great tasteing fish”

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Posted 7 years ago

“Good variety of the diverse goods - food, household goods, clothing, stationery. Store at Dunton Road junction with Old Kent road is well laid out and staff are friendly and helpful.”

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Posted 7 years ago

“I did order for 36,27. I had email for 36,27, but when I received my delivery a few days later ,I received a receipt for 46,27. The answer from Tesco-"Thanks for taking the time to contact Tesco Grocery Home Shopping. I am sorry to see that you order is dearer than you had thought it would be, On checking your order the reason why you have charged £46.27 is because the offer on Dr. Oetker Ristorante Pizza Mozzarella 335g and Dr. Oetker Rist Pizza Pepperoni Salame 320g had finish on the 06/08/18 and that you didn't get the offer. For your information if a Offer on any products finish on the a date before your order gets picked for delivery then you would be charged the price of that product on that day. I hope this answer your question. If you’ve any further queries, then please don’t hesitate to get in touch. Take care & enjoy the rest of the day. Kind regards Raymond Simpson Grocery Customer Service Tesco Customer Engagement Centre”

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Posted 7 years ago

“Good customer service .”

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Posted 7 years ago

“Great service delivery on time”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews