Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could not raise a smile during whole experience from start to end... very poor and disappointing service.”

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Posted 7 years ago

“Scan and Shop is great”

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Posted 7 years ago

“Staff are helpfull.. no queue.”

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Posted 7 years ago

“I would like to pass on my thanks to Mark in Tesco mobile Widnes. He was very patient when helping my elderly mum in law today and when she became a little unwell in the store he was fantasic. Great customer service thanks Mark”

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Posted 7 years ago

“The manager Gary at the Prestwich Superstore in Manchester needs to be retrained in customer service. He is cocky,immature and arrogant. On my last visit to the he was unnecessarily confrontational, shouting " Get out of my store" and " youre barred"”

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Posted 7 years ago

“I HAVE MY GROCERY SHOPPING DELIVERED BY TESCO. THE DELIVERY PEOPLE ARE GENERALLY FRIENDLY AND COURTEOUS. HOWEVER, TESCO'S PIES, PASTIES AND ROAST PORK SLICES ARE PRETTY ATROCIOUS. THE MEAT IN THE PIES IS VIRTUALLY INEDIBLE -- TOUGH AND CHEWY. WHAT MEAT THERE IS IN THE PASTIES IS MUCH THE SAME, AND I GENERALLY HAVE TO SPIT OUT BITS OF GRISTLE. NOT A PLEASANT EATING EXPERIENCE. THE PORK SLICES ARE OFTEN VERY POOR QUALITY AND I'VE HAD TO REQUEST A REFUND NUMEROUS TIMES. THE PROBLEM IS THAT I'M NOT SURE IT'S ANY BETTER IN OTHER SUPERMARKETS. THE MEAT PRODUCTS ARE MASS PRODUCED AFTER ALL, AND ALL THE BEST STUFF GOES TO THOSE WHO CAN AFFORD IT.”

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Posted 7 years ago

“Excellent customer service made me feel special”

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Posted 7 years ago

“They are very Friendly”

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Posted 7 years ago

“I'm a disabled women who lives in a small block of flats I have lung and heart troubles which is why I do home delivery as my building has no lift and 54+ stairs to my front door on repeated occasions now tescos fail to deliver for no reason and I have to wait days for a refund disgusting treatment of the disabled”

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Posted 7 years ago

“I had last minute shopping for a party of 12 with kids. It was busy Saturday but got everything and good prices and fresh products. Good parking. Good staff.”

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Posted 7 years ago

“The service by a worker called Jill was above expectation. Pity other stores could not do the same”

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Posted 7 years ago

“Fabulous store. It was clean, lots of stock was available and the staff were super-friendly and able to help.”

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Posted 7 years ago

“I AM NOT HAPPY WITH THE STANDARD OF CUSTOMER SERVICE”

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Posted 7 years ago

“Tesco online delivery service is very good, if a product I ordered isn't available Tesco send an alternative and if I don't want to accept the it goes back to store. On the rare occasion a product is poor quality I send it back and my money is refunded without problems. The delivery staff are very helpful and pleasant and they are part of the reason I choose to shop with Tesco .”

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Posted 7 years ago

“I was over charged by over £20 for items I hadn't ordered. My order was also not complete with no subs and no explanation. Eventually sorted out, but not without NUMEROUS emails and me becoming more and more disgruntled.”

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Posted 7 years ago

“Clubcard scheme is an excellent reward scheme.”

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Posted 7 years ago

“I dont have girlfriend so at least I can buy food there”

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Posted 7 years ago

“Always great service and delivery”

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Posted 7 years ago

“Really good management.”

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Posted 7 years ago

“Order arrived earlier than expected, all items were as they should be, good communication regarding delivery”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews