“They go out of there way to show you where then item your looking for. They feel so human. And not trained to be pleasant. 10 our of 10 for customer service. . .”
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jenny
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jenny
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Review of Tescodirect
jenny
3 reviews
We ordered two Earley sofa's and a foot stool from Tesco Direct earlier this year, it arrived late April delivered by people who told us "we haven't delivered sofa's before" the result the backs of both items damaged and one leg missing and a lot of stress and inconvenience. We contacted Tesco Direct immediately; they arranged for a replacement leg to be sent, asked for pictures of the damage and eventually compensated us as we couldn't face the stress of a refund or replacement! we really wish now we had opted for refund, within weeks the padding on the arms had started to slip and leave dips, it was very uncomfortable. We again contacted Tesco Direct to find they and the company who made the sofa's had gone out of business but they did agree to send a technician to inspect the damage and although it took some time to get him here he did make a thorough inspection, telling us that while it was not a design fault as such; it did need attention and he would recommend that a further rail be installed in each arm and the padding replaced. We heard nothing from Tesco for over two weeks, this was not a surprise since we have found that customer care at Tesco is a best spasmodic, with some customer care operatives being focused and pro active and others tossing customer queries like hot potatos! we eventually contacted them again to be told "no further action, it is not a design fault"! we have tried to explain that while it might not be a design fault it most certainly is a manufacturing fault since all four arms have deteriorated in the same way. Their only suggestion was that we contact the furniture ombudsman. Since the furniture is not suitable for the purpose intended and sinceTesco have been the ones to take our money we feel this is in direct conflict with our consumer rights. So; anyone who didn't get delivery and have had your money refunded, you have been very fortunate. Take this as a warning and spend you money anywhere but Tesco.”
“Holly Sproston who works on customer service was so thoughtful and resourceful.
Firstly huge thanks to the customer who returned my handbag to Tesco customer service desk, as I had left my handbag on a trolley in the underground car park.
Holly checked my bag then went on Facebook and found my son and told him about my bag - I am recovering from breast cancer and obviously wasn’t concentrating!
So very grateful- you are a credit to Tesco, Lichfield Staffs thank you”
“Small tesco doesn't cater for old people who only want small quantities all large packets.no tesco crisps actually not many tesco items or value at all .not happy customer.”
“I am not at all happy with Tesco's on-line shopping experience as the pages on their homewear products do not load properly. It was far quicker for me to go direct to the store to buy what I wanted.”
“Angela Parr C-SD desk was very helpful to each and every member in our pottery class along withDianne Starkie they deserve a lot of credit as they go out of their way to direct us the best way they know how. Garry Pennington is alway happy and smiling when we enter Tesco Hindley branch we all like his humour and wit well done Garry Angela and Dianne”
“I would like to pass on my thanks to Mark in Tesco mobile Widnes. He was very patient when helping my elderly mum in law today and when she became a little unwell in the store he was fantasic. Great customer service thanks Mark”
