Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always great service and delivery”

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Posted 6 years ago

“Really good management.”

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Posted 6 years ago

“Order arrived earlier than expected, all items were as they should be, good communication regarding delivery”

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Posted 6 years ago

“Order arrived earlier than expected, all items were as they should be, good communication regarding delivery”

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Posted 6 years ago

“Was in Dungannon tescos branch , I was looking for a type of lettuce so asked a member of staff at the fruit and vegetable section. She was not very helpful at all, she called a colleague over and she was equally unhelpful(claimed they had no phones to check stick, and said if it's not out we don't have it, they never even came to the lettuce section to check. I was very disappointed in their response. Continued to the cereal section where I wanted to buy Weetabix minis, could not find any so asked a member of staff (Domo), he was so helpful and polite. He went out to check the storage area and even suggested an alternative. He certainly was so different to the pervious member. Well done Domo, it's a pity there are not more like him.”

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Posted 6 years ago

“The customer service is great.”

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Posted 6 years ago

“I love the click and collect so convinenet prices are good and can't fault the quality”

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Posted 6 years ago

“Very unimpressed and will not be buying from Tescos again. I purchased a smart TV back in July. My parents collected and paid for it on my behalf. They had a dreadful experience in store, where they were told no one could help them with the TV. They are pensioners and struggled down the escalators resulting in a near accident. My parents were very shaken up. They accidently got the points put on their club card. Tescos will not transfer them to mine even with verication from my parents, they say they cannot do this. We have offered to put it in writing, but have flatly refused to transfer them., which I find very disappointing and unreasonable. They have lost my custom”

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Posted 6 years ago

“The fish mongery sells great tasteing fish”

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Posted 6 years ago

“Good variety of the diverse goods - food, household goods, clothing, stationery. Store at Dunton Road junction with Old Kent road is well laid out and staff are friendly and helpful.”

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Posted 6 years ago

“I did order for 36,27. I had email for 36,27, but when I received my delivery a few days later ,I received a receipt for 46,27. The answer from Tesco-"Thanks for taking the time to contact Tesco Grocery Home Shopping. I am sorry to see that you order is dearer than you had thought it would be, On checking your order the reason why you have charged £46.27 is because the offer on Dr. Oetker Ristorante Pizza Mozzarella 335g and Dr. Oetker Rist Pizza Pepperoni Salame 320g had finish on the 06/08/18 and that you didn't get the offer. For your information if a Offer on any products finish on the a date before your order gets picked for delivery then you would be charged the price of that product on that day. I hope this answer your question. If you’ve any further queries, then please don’t hesitate to get in touch. Take care & enjoy the rest of the day. Kind regards Raymond Simpson Grocery Customer Service Tesco Customer Engagement Centre”

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Posted 6 years ago

“Good customer service .”

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Posted 6 years ago

“Great service delivery on time”

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Posted 6 years ago

“It's ALWAYS a bad experience if you have to go there cause you're in a hurry and too far from a competitor. The utter contempt they hold their customers in is reinforced by the latest TV ad, in which they advertise steak but warn us not to lick our television set in the belief that the picture might taste of steak. They really don't understand the concept of appreciating or respecting customers, do they ?”

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Posted 6 years ago

“Exellent service drivers very helpful”

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Posted 6 years ago

“Not even a thank you. This is not the first time I’ve experienced poor customer service at Tesco but this lady takes the biscuit. This has happened several times and is always with the same person and it happened again today. She never acknowledges me or smile and doesn’t even say thank you,she’s like that all the time towards me for some unknown reason. I’ve always been polite and courteous towards her and all I get from her is a blank stare into space and get told the amount I need to pay. She’s works at the Tulse Hill petrol station Tesco local, I don’t know her name, she’s a old grumpy lady that’s seen better days. I’m not asking for much from Tesco, a thank you every now and then would suffice but a won’t be holding my breath.”

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Posted 6 years ago

“Good service at till”

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Posted 6 years ago

“Very good service”

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Posted 6 years ago

“Great customer service”

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Posted 6 years ago

“I collected some points and able to use money off voucher on next purchase from that points. Also when buying more then 10 items in that shop they do the price match which makes the shoppong lot easier.”

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Posted 6 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews