Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last Wednesday 31st October I visited the Tesco Store in Paulton where they were selling pumpkins already carved out with various designs, donations were asked for the Alzheimers Society a great cause. I bought a pumpkin already carved out in the shape of Tinkerbelle the fairy. There was a trolley full she had already carved but also from 9.30 to 1 or 2 o'clock she continued to carve out pumpkins to selected designs. She must deserve an award of something, I have tried doing one pumpkin and its so hard. Nina works in the bakery and was also in at 6 pm doing her normal shift before starting her pumpkin carving. Her arms must be aching but she definitely went above and beyond in her days work. Amazing designs, well done Nina and thank you. Tesco you must be so proud.”

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Posted 6 years ago

“I would like to thank Bianca Brandon Manager at the Tesco's store in Callington, Cornwall. She kindly gave 100 apples to my children's primary school for our Halloween fair so we could make toffee apples and for the children to take part in apple bobbing. I would also like to thank the store manager Stuart for helping me collect the apples! Everyone was very helpful and we were able to raise lots of money for the school. We can't thank you all enough for your kind generosity.”

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Posted 6 years ago

“Having my coffee in the shop opposite Tesco in Broughty ferry Dundee could not help from noticing Lyndsay from Tesco looking after an OAP until her Taxi came.Lyndsay you deserve a Medal for this generous and kind act.”

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Posted 6 years ago

“General: The delivery is never on time frame. Specific to last night order (Oct 31): The driver lied about road closure and calling which stupid to lie about given that these can be proven. The customer service did not call back to update today and we should call to find out that our order is cancelled after two phone calls later. They refused to expedite the delivery and refused to update on their CLAIMED investigation about this delivery. Who knows whether they will actually investigate. The company should do better on estimating. We live in central london. You can't forever blame the traffic. The traffic should be counted in the time slot.”

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Posted 6 years ago

“Tesco Bury - Lovely colleague collecting trolleys in the car park. Saw me having a little breakdown trying to handle my 2 children (one was having a breakdown because she had to get out a different side to the car). He came over and offered his support and cheered my daughter up by giving her a little bear. Lovely man”

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Posted 6 years ago

“I brought some muffins for my other half and they were horrible and disappointed him a lot I'm really upset with the quality of tescos and will not buyet baked goods from there again”

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Posted 6 years ago

“My husband and i were visiting Dundee on holiday from New Zealand we visited your Tesco in South Road Dundee We went for breakfast it was absolutely delicious the service was excellent and Angela the manager was so helpful and friendly. 10 out of 10 from us.”

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Posted 6 years ago

“I used to purchase Tesco's Value Fruit Cocktail Trifle probably more often than I should. However the 'Miss Molly' bdanded one that has replaced it is awful and I won't buy it. Please bring the old one back.”

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Posted 6 years ago

“Their online grocery delivery has let me down on more than one occasion when they have literally failed to deliver. Added to this radio silence and BS from the customer service call centre. Communication is AWOL! This doesn't help nor does their unapologetic and cocky attitude the following day.”

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Posted 6 years ago

“Had faulty tv, no problems whatsoever on being it exchanged, no quibbling about wanting to repair it etc, a straight exchange. Excellent!”

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Posted 6 years ago

“I went to Tesco york Clifton moor for breakfast. It’s was absolutely disgusting. The bacon was well salty, mushroom undercooked, tomatoes was undercooked, no beans, the best bit was the egg and toast, never again with I go there!!! The was dirty and the knifes and folks were dirty!!”

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Posted 6 years ago

“'ve been shopping at Tesco for 20y. The quality of their products has declined in the last few years particularly with the bakery. Yet their prices still go up.The quality of their baked rolls is poor - hard/ overbaked and they hardly produce any wholemeal rolls. They used to produce rustic rolls which were wholesome and healthy and very popular yet stopped doing this a few years ago and now most of their bakery rolls are white which is not healthy particularly to those with health problems like diabetes. I've now started shopping at asda which has a better bakery and is cheaper. The last straw was with the poor quality of coriander they started providing 4 weeks ago - small stringy pieces thrown and tangled up in the bag unlike the previous long bunched ones they sold for years. It seems they are trying to cut their costs at the expense of quality.”

Helpful Report

Posted 6 years ago

“Unsafe for families with children as homeless are harassing for money on all entry and exit points especially where we are validating or parking tickets. My kids did not feel safe and it took them nearly 2 weeks for get over what they experienced. To improve repeat business at Slough Tesco please remove all homeless off your site.”

Helpful Report

Posted 6 years ago

“After 2 years of shopping at Tesco Aberdare and putting up with unstocked shelves every time I shop, especially in the fresh produce section. I have to shop late evening and find that it is hit and miss if the fresh produce is stocked properly, more miss than hit, even though the store is open until midnight. Tonight has just confirmed that I need to try Aldi, as at half 9, not only were the the shelves not stocked, but the lights had been turned off in the chilled cabinates. Not exactly inviting you to shop. This isn't the first time either. Bye bye Tesco”

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Posted 6 years ago

“Convenient and wheelchair accessible with an excellent glutenfree selection”

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Posted 6 years ago

“Recently I had to go into hospital for open heart surgery ,I was told to purchase suitable bra,s staff in Tesco were top class at helping me also stated that if it wasn't right I could change it no fuss just a very friendly face and a real lot of help Than you Tesco for your time and help , not been a young woman myself I got the best help I could possibly ask for ,a new customer of Tesco now I am”

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Posted 6 years ago

“yummy food”

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Posted 6 years ago

“Fantastic online delivery service”

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Posted 6 years ago

“My husband bought me a dozen red roses on 20th September for my birthday they still look beautiful after 3wks very pleased with them”

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Posted 6 years ago

“Unhappy. Do you know that Tescos own brand Toothpaste is made in RUSSIA!!!!!!! a bucket full of NOVICHEK in the mix and they could wipe out thousands in one morning WOW there's a thought for you Mr Putin”

Helpful Report

Posted 6 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews