Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why is it that our club card won't work with scan as you go, no one willing to help and customer service is not answering?? rather annoyed!”

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Posted 11 years ago

“disgusted at the customer service I have just received in Tesco at Clifton park in Blackpool!”

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Posted 11 years ago

“Tried to move to tesco broadband - got cut off for two weeks, no apology, no customer service, no information - but a bill. appalling”

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Posted 11 years ago

“no customer service available by phone in Dublin and my shopping is 4 and half hours late already”

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Posted 11 years ago

“Never help you when you need help, always long ques and often get mis-changed”

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Posted 11 years ago

“I went to the customer service till & was told me it did not include all of the items I had despite them all being on same display. Rather dissappointed”

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Posted 11 years ago

“failed to deliver plus poor customer service. Double downer.”

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Posted 11 years ago

“I'm really dissapointed of your confusing labels and unhelpful customer service staff...”

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Posted 11 years ago

“Shocked how crap Tesco Customer service is, didn't deliver my food & wont even give me a free delivery for next time, tescoSUCKS”

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Posted 11 years ago

“Tesco Customer service is rubbish at Tesco Bury, we gave up and use Asda Pilsworth now.”

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Posted 11 years ago

“So sick of poor customer service. Today in Tesco, the cashier said not one word to me. Makes me feel sub human. Something needs to change!”

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Posted 11 years ago

“your staff at Hammersmith need customer service lessons! should be ashamed if you think I'd really not pay for a £3 pumpkin...”

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Posted 11 years ago

“9 wasted phone calls to tesco CUSTOMER service department, hung up on three occasions. I will not be back!”

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Posted 11 years ago

“thanks for your responses. However as a customer I am left feeling disappointed as I got bad service and no lunch!”

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Posted 11 years ago

“terrible customer service in the Ambleside express store. Absolutely terrible!”

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Posted 11 years ago

“Tesco Lousy customer service! What can't they just play fair?! It looks like I may have to take legal action”

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Posted 11 years ago

“Got some truly shocking customer service today at my local Tesco. Guess I won't be going back there again. Bad customer service from tesco there, what a suprise”

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Posted 11 years ago

“Tesco Doesn't matter if they're Tesco brand. They're customer service is usually pretty good, especially with faulty goods”

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Posted 11 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews