Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,209 Reviews

54 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone

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Tesco Direct 1 star review on 1st June 2026

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really poor service. Called three times to chase delivery and fobbed off. Waisted a whole Saturday and now I have to do the same on Sunday as they are going to try to deliver again as the van broke down. I can guess already that the van will break down again tomorrow! Shocking customer service I should have had a call at the very least”

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Posted 12 years ago

“bad customer service twice this week trying to sort my insurance. 1 really unhelpful and rude and the other not bothered I'm leaving”

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Posted 12 years ago

“Tesco have pissed me off so much. Terrible customer service”

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Posted 12 years ago

“Why is it that our club card won't work with scan as you go, no one willing to help and customer service is not answering?? rather annoyed!”

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Posted 12 years ago

“disgusted at the customer service I have just received in Tesco at Clifton park in Blackpool!”

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Posted 12 years ago

“Tried to move to tesco broadband - got cut off for two weeks, no apology, no customer service, no information - but a bill. appalling”

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Posted 12 years ago

“no customer service available by phone in Dublin and my shopping is 4 and half hours late already”

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Posted 12 years ago

“I went to the customer service till & was told me it did not include all of the items I had despite them all being on same display. Rather dissappointed”

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Posted 12 years ago

“failed to deliver plus poor customer service. Double downer.”

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Posted 12 years ago

“I'm really dissapointed of your confusing labels and unhelpful customer service staff...”

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Posted 12 years ago

“Shocked how crap Tesco Customer service is, didn't deliver my food & wont even give me a free delivery for next time, tescoSUCKS”

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Posted 12 years ago

“Tesco Customer service is rubbish at Tesco Bury, we gave up and use Asda Pilsworth now.”

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Posted 12 years ago

“So sick of poor customer service. Today in Tesco, the cashier said not one word to me. Makes me feel sub human. Something needs to change!”

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Posted 12 years ago

“your staff at Hammersmith need customer service lessons! should be ashamed if you think I'd really not pay for a £3 pumpkin...”

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Posted 12 years ago

“9 wasted phone calls to tesco CUSTOMER service department, hung up on three occasions. I will not be back!”

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Posted 12 years ago

“thanks for your responses. However as a customer I am left feeling disappointed as I got bad service and no lunch!”

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Posted 12 years ago

“terrible customer service in the Ambleside express store. Absolutely terrible!”

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Posted 12 years ago

“Tesco Lousy customer service! What can't they just play fair?! It looks like I may have to take legal action”

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Posted 12 years ago

“Got some truly shocking customer service today at my local Tesco. Guess I won't be going back there again. Bad customer service from tesco there, what a suprise”

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Posted 12 years ago

“Tesco Doesn't matter if they're Tesco brand. They're customer service is usually pretty good, especially with faulty goods”

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Posted 12 years ago

Tesco Direct is rated 3.2 based on 2,209 reviews