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Tesco Direct Reviews

3.2 Rating 2,184 Reviews
55 %
of reviewers recommend Tesco Direct
3.2
Based on 2,184 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.5 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult

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Tesco Direct 3 star review on 16th April 2025
Clifford
Tesco Direct 1 star review on 11th February 2025
Saba Akhtar
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
29
Anonymous
Anonymous  // 01/01/2019
Avoid like the plague.Ordered an item and was told it would be at shop after 3pm today.Went to shop at 4 pm after 10 minute wait was told it wasn't there.Phoned Tesco direct told it was at the shop.I said they would have to deliver it.Told it should arrive tomorrow,but couldn't be sure.Never again.
Helpful Report
Posted 8 years ago
I had the misfortune 21 Aug around midday to shop at Tesco metro Tooting Broadway. Service poor on till open long queue. Finally a morose man (called Kaazim or similar - couldn't be the manager surely) approached relief till. He should be reminded to at least say "hello" or "sorry for the wait" and after the purchase "thank you". . Cut up my clubcard and and Sainsburies from now on.
Helpful Report
Posted 8 years ago
Hi there was in your deysbrook store to night with my husband on self service and one of your staff members a young girl with very cropped hair (sorry didn't catch her name ) had the worst attitude I have ever seen every with too much to ask of her which on my part was very little she was very abrupt lazy when asked if very little which in theory was van you take the alarm off my alcohol this seemed to be a really big deal and the fact the basket was put on the wrong side the way she spoke with attitude was uncalled for disgusted in the customer service
Helpful Report
Posted 8 years ago
Ordered a game on a wednesday and the email said it would be in stores to pick up on the thursday (1 day for me to wait). So i went to pick up the game on the right day and time and im waiting ages for somebody to help. Eventually a women came running round the corner and checked twice to see my order but it hadnt arrived yet. The women then said it "might come tommorow" Dont make promises to customers if you cant keep them. Waste of a trip.
Helpful Report
Posted 8 years ago
I ordered some bodium coffee mugs which were clearly shown as copenhagen type 0.35l mugs. Picked them up from my local express store only to get home and find they have sent the wrong ones. Now I have to drive to the nearest superstore as they cannot exchange them at my local one. Very sloppy service. very doubtful if I would use them again. Think i'll stick to amazon
Helpful Report
Posted 8 years ago
So, it being so close to my daughters birthday i decided to get my shopping in early. I decided to use Click & Collect at my local store is Kidderminster. So here i go to Tesco, i ask the customer service lady i have an order through click & collect. She goes to check & comes back saying there is no order & that i should check my email. I checked my email only to find out my order is infact at CRADLEY HEATH!!. So on the www.Tesco.com website it asked where i would like to collect my shopping, obviously i clicked 'home' (kidderminster tesco store as i use this for my online shop delivery EVERY time). There was another option to select a new address which i didn't need to do, & if i did it would empty my whole basket. WHY i had to collect it from Cradley Heath i will never know. So i arrive at this tesco that was stated on my email. Only to be told my shopping was infact at Dudley Tesco. ALL this traveling JUST to get my shopping. You're thinking, why didn't i just cancel it & wait for my refund to shop it again. It can take up to 14 days+ for it to arrive in my bank. I don't have time or money to do this. My 4 year old's birthday is Saturday, i have guests coming all weekend. I also have party food to buy for 20+ children & all the parents. Every store i went to didn't even think to compensate me. So not only did i have to pay for my shopping of £60, i also had to pay for fuel for my kind friend who helped me in this messed up situation.
Helpful Report
Posted 8 years ago
Order never turned up, no email sent to say it was on its way as stated when ordered. Rang customer service who told me it should be with me in 20mins 1 hour and 20 mins later still no order rang again said I had returned the order and a refund was taking place no one. Tesco called me back to say the first line of my address was missing said it does this sometimes when they pass the information on to the delivery company. Said I could order again but could not be sure it would not happen again. Guess what I said. Gave me £10 good will gesture said they would email me still waiting never use Tesco direct again.
Helpful Report
Posted 8 years ago
Disgusted on the service!!!! Bought item on tescos direct When it was delivered it wasn't like the item pictured in the Internet i tried to have it returned but tescos said it would cost £30.00 if it wasn't broken, I told them it wasn't the item described and pictured on the net they said they would arrange for return and if it was the name on the Internet same has on box they would charge me £30.00!!. I told them that is false selling. It is not the same picture has the internet!! It looked awfull!!! Taking it up with trading standards so please be aware of before ordering anything from tescos direct!!! It's not always what you see on the page!!!. Shell
Helpful Report
Posted 9 years ago
The order has taken nearly two weeks to come been to the store 6 times to collect not there ...said they would deliver home never did .say it wil be here mon ...not ..tues not wed not .....this was a fitbit.will never ever order from them again and will tell as many people as I can .this is not acceptable
Helpful Report
Posted 9 years ago
I ordered a click and collect item to be delivered to my local Tesco Express. I was meant to receive a text and an email to tell me that the order was ready for collection. I received neither. I called in to the store at 4.10pm to say that I hadn't received an email or text but could they check if the item had arrived. After a few minutes the pleasant member of staff confirmed that the item had arrived in store earlier in the day. Why wasn't I informed as promised. Poor poor service by Tesco Direct. If I hadn't taken a chance and gone in there I would still be waiting because its 6.00pm now and still no text or email to tell me its in store.
Helpful Report
Posted 9 years ago
Why can I not return clothing downstairs??? I have to go upstairs to the clothing dept. Queue for over 10 mins to save Tescos staff's legs. Disgraceful customer service as always!
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Posted 9 years ago
hi how are ya?
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Posted 9 years ago
Had a large order to make. deleted my contents as i was working, Twice! eventually got to checkout could not edit or delete items on delivery options page, So have to back page. details are not excepted then kicks you of the page and removes all items from your basket again and takes you to the home page (it just kicks you out). Why cant the basket just be saved!! I'm not using it again Ive just wasted nearly 3 hours of my life. Ill will no longer use Tesco's
Helpful Report
Posted 9 years ago
I visited one of your stores to double up my bonus points and to purchase some house hold goods. I had been on line to check the goods I wanted could be bought with the double up vouchers. When I went to customer service they said the goods where not available with my bonus points, so I left without purchasing the goods. When I got home I checked on line again only to find I could purchase the items I wanted with the vouchers, but found I had lots my vouchers. I rang Tesco customer service and explained my situation and they said it was coming up on their computer that I had got zero vouchers in my account and there wasn't any thing they could do. I don't understand how this can be as I didn't buy anything. Disappointed they couldn't sorted anything out for me, I spend a lot of money in their store.
Helpful Report
Posted 9 years ago
cherry pick reviews to publish on their website I purchased Tefal Actifry Black 1kg 268-4217 on Tesco Direct website for £109.00 in May 2016. The very next day I saw it at Tesco Handforth SK9 being sold for £89.00. I rang customer service and they agreed but they said that they do not do price match even though it is still the same company which is fair enough. I wrote a review on tesco direct highlighting the fact that I was overcharged so other people don't fall in the same trap. Tesco refused to publish my review because it does not fall within their guidelines. This means that Tesco cherry pick the reviews to publish and all the reviews on their website are not honest and true representation of their feedback. This is cheating. This is a disgrace. Will be contacting the fair trading standards.
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Posted 9 years ago
tesco is a crap
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Posted 9 years ago
Terrible customer service.The cashier totally ignored me and carried on a conversation with the cashier on the next till. I felt as if I was interrupting a private conversation.
Helpful Report
Posted 9 years ago
Good evening, I am writing to let you know how poor and disappointing your home delivery service. Yesterday I booked the home delivery service that was supposed to be here between 3 and 4 in the afternoon and I immediately received a confirmation email to let me know that everything had been successful . This afternoon the costumer service called me to let me know that there were problems with payment leaving a voicemail message , so I called back and after 10 minutes telephone waiting I managed to speak to an operator and provide details of my card by solving the problem . At 3-30 pm I received a call from the driver who told me that he was lost and could not find the address , so I restored the address and tried to explain where is the house but kept telling me I did not find it so I restored the full address by telling him that I could no longer stay on the phone that I had paid 'cause of The delivery ..if I were due to take at this point I was going to the mall .... and I told him to call if he had any other problems. At 5 i was stil waiting for a delivery so I decide to call the costumer service that keeps me on hold for over 20 minutes and concludes by saying that the driver had returned because he could not find the address , and that delivery would no longer made ??but that ' they could do it tomorrow ... of course I said that I wanted to deliver today ..I has put on hold, and 10 min after the call drops ... I called back , this time really angry to solve the problem ... and telling him that it was absurd that if I had not called They would not even told me that delivery would not have been made ??... they told me they would do delivery tomorrow ... but I needed a delivery today! .... so I canceled the order ... tonight because to your bad service I have nothing to eat. you should not give a service that you are not able to offer ... is shameful ! I will never use that service again that's for sure. Inviato da iPhone
Helpful Report
Posted 9 years ago
Our toaster died so I purchased a cream coloured replacement and a matching kettle. Two days later I collected it from the local store only to find that the toaster was stainless steel. Rang the contact number on the box (it was wrong) and spoke to an advisor who said there was the same item on the shelves in the store and I could swap it. There wasn't and I couldn't! I then had a new one sent to the store, and, yes, it was another stainless steel one. The box says stainless steel with a picture on the box so it is not rocket science. Another call to the contact number and another was on its way. I was emphatic that they write on the docket that they were to check it was cream. Well, you guessed it - I now have another stainless steel toaster. Might be easier to change the kettle to match it rather than get what I ordered. Buck up Tesco! Won't be using the "service" again.
Helpful Report
Posted 9 years ago
Bought organic apples At tesco I went and did a chemical test and those organic apples had traces of chemical I was disgusted and to find out they where not organic.
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Posted 9 years ago
Tesco Direct is rated 3.2 based on 2,184 reviews