Name: Tesco Direct
Rating: 3.24

“went to order a sofa & armchair to keep on hold till I got back from holiday but I needed to update my card details. as soon as I did this the order went through & the money taken. I cancelled straight away & received an email saying the order had been cancelled & no money would be taken or showing on my bank statement. on viewing my bank statement I noticed that money had been taken (or held) pending transaction. when I phoned to find out what was going on I was told it would be up to 5 days before the money was refunded. will not use direct ever again, worse thing ever was getting rid of the home stores.”

Helpful Report

Posted 9 years ago

“My shopping did not turn up so I rang tesco and was told the money did not clear in my bank although the money is in my bank. So was told there's nothing they can do. Brilliant service tesco thankyou I've got a shattered foot so can't drive and need milk for my daughter. What a let down can't even try again take the payment and bring shopping later in the day.”

Helpful Report

Posted 9 years ago

“Shoes too small for size I will not be ordering from Tesco Direct again - it was my worsed experience dealing with a large company. Firstly refused to collect shoes which I tried to return via courier as this was my method of purchase stating that F & F products could not be returned this way - blatant lie. After which Courier did not turn up first time. The 2nd request for courier I was informed item had already been picked even though I still had item in front of me. Courier eventually turned up 3 hours later to collect then also turned up next day aswell. Very very disappointed with service - I also considering get grocery shop elsewhere as this service had detoriarated in the last 6 weeks”

Helpful Report

Posted 9 years ago

“Shoes too small for size I will not be ordering from Tesco Direct again - it was my worsed experience dealing with a large company. Firstly refused to collect shoes which I tried to return via courier as this was my method of purchase stating that F & F products could not be returned this way - blatant lie. After which Courier did not turn up first time. The 2nd request for courier I was informed item had already been picked even though I still had item in front of me. Courier eventually turned up 3 hours later to collect then also turned up next day aswell. Very very disappointed with service - I also considering get grocery shop elsewhere as this service had detoriarated in the last 6 weeks”

Helpful Report

Posted 9 years ago

“Went to pre-order a game at hensford and was told they could do it so had to heathhays. When we arrived there was nobody at the front desk so we waited 5 minuites to be served. When pre-ordering we where told it would be delivered the next day so I had to take the day off work to wait as we were told we needed to sign for it. The next day we phoned up the help office and was told that it isn't though the company that needed a signature and that it will arrive in 5 days even though we had to pay delivery. They did however refund £5 but that only took £2 off the game as the rest was delivery. After using them for the first time I am very disappointed and would recommend going somewhere better then this.”

Helpful Report

Posted 9 years ago

“I ordered a tv from tesco direct for delivery 4CBYCBK6C at Gracemount tesco direct ordered on 19th and got email that will be ready to collect on 22 Monday by 3pm But the delivery was not even unable to track and called customer care they have no clue about it I took leave for collection and waited for collection but wasted my leave I should get 150£ if I work and tv didn't come and booked tv connection engineer for 23rd wasted money for them mess a total waste of money and time my first time purchase from tesco Jothis sivanandan”

Helpful Report

Posted 9 years ago

“Avoid like the plague.Ordered an item and was told it would be at shop after 3pm today.Went to shop at 4 pm after 10 minute wait was told it wasn't there.Phoned Tesco direct told it was at the shop.I said they would have to deliver it.Told it should arrive tomorrow,but couldn't be sure.Never again.”

Helpful Report

Posted 9 years ago

“I had the misfortune 21 Aug around midday to shop at Tesco metro Tooting Broadway. Service poor on till open long queue. Finally a morose man (called Kaazim or similar - couldn't be the manager surely) approached relief till. He should be reminded to at least say "hello" or "sorry for the wait" and after the purchase "thank you". . Cut up my clubcard and and Sainsburies from now on.”

Helpful Report

Posted 9 years ago

“Hi there was in your deysbrook store to night with my husband on self service and one of your staff members a young girl with very cropped hair (sorry didn't catch her name ) had the worst attitude I have ever seen every with too much to ask of her which on my part was very little she was very abrupt lazy when asked if very little which in theory was van you take the alarm off my alcohol this seemed to be a really big deal and the fact the basket was put on the wrong side the way she spoke with attitude was uncalled for disgusted in the customer service”

Helpful Report

Posted 9 years ago

“Ordered a game on a wednesday and the email said it would be in stores to pick up on the thursday (1 day for me to wait). So i went to pick up the game on the right day and time and im waiting ages for somebody to help. Eventually a women came running round the corner and checked twice to see my order but it hadnt arrived yet. The women then said it "might come tommorow" Dont make promises to customers if you cant keep them. Waste of a trip.”

Helpful Report

Posted 9 years ago

“I ordered some bodium coffee mugs which were clearly shown as copenhagen type 0.35l mugs. Picked them up from my local express store only to get home and find they have sent the wrong ones. Now I have to drive to the nearest superstore as they cannot exchange them at my local one. Very sloppy service. very doubtful if I would use them again. Think i'll stick to amazon”

Helpful Report

Posted 9 years ago

“So, it being so close to my daughters birthday i decided to get my shopping in early. I decided to use Click & Collect at my local store is Kidderminster. So here i go to Tesco, i ask the customer service lady i have an order through click & collect. She goes to check & comes back saying there is no order & that i should check my email. I checked my email only to find out my order is infact at CRADLEY HEATH!!. So on the www.Tesco.com website it asked where i would like to collect my shopping, obviously i clicked 'home' (kidderminster tesco store as i use this for my online shop delivery EVERY time). There was another option to select a new address which i didn't need to do, & if i did it would empty my whole basket. WHY i had to collect it from Cradley Heath i will never know. So i arrive at this tesco that was stated on my email. Only to be told my shopping was infact at Dudley Tesco. ALL this traveling JUST to get my shopping. You're thinking, why didn't i just cancel it & wait for my refund to shop it again. It can take up to 14 days+ for it to arrive in my bank. I don't have time or money to do this. My 4 year old's birthday is Saturday, i have guests coming all weekend. I also have party food to buy for 20+ children & all the parents. Every store i went to didn't even think to compensate me. So not only did i have to pay for my shopping of £60, i also had to pay for fuel for my kind friend who helped me in this messed up situation.”

Helpful Report

Posted 9 years ago

“Order never turned up, no email sent to say it was on its way as stated when ordered. Rang customer service who told me it should be with me in 20mins 1 hour and 20 mins later still no order rang again said I had returned the order and a refund was taking place no one. Tesco called me back to say the first line of my address was missing said it does this sometimes when they pass the information on to the delivery company. Said I could order again but could not be sure it would not happen again. Guess what I said. Gave me £10 good will gesture said they would email me still waiting never use Tesco direct again.”

Helpful Report

Posted 9 years ago

“Disgusted on the service!!!! Bought item on tescos direct When it was delivered it wasn't like the item pictured in the Internet i tried to have it returned but tescos said it would cost £30.00 if it wasn't broken, I told them it wasn't the item described and pictured on the net they said they would arrange for return and if it was the name on the Internet same has on box they would charge me £30.00!!. I told them that is false selling. It is not the same picture has the internet!! It looked awfull!!! Taking it up with trading standards so please be aware of before ordering anything from tescos direct!!! It's not always what you see on the page!!!. Shell”

Helpful Report

Posted 9 years ago

“The order has taken nearly two weeks to come been to the store 6 times to collect not there ...said they would deliver home never did .say it wil be here mon ...not ..tues not wed not .....this was a fitbit.will never ever order from them again and will tell as many people as I can .this is not acceptable”

Helpful Report

Posted 9 years ago

“I ordered a click and collect item to be delivered to my local Tesco Express. I was meant to receive a text and an email to tell me that the order was ready for collection. I received neither. I called in to the store at 4.10pm to say that I hadn't received an email or text but could they check if the item had arrived. After a few minutes the pleasant member of staff confirmed that the item had arrived in store earlier in the day. Why wasn't I informed as promised. Poor poor service by Tesco Direct. If I hadn't taken a chance and gone in there I would still be waiting because its 6.00pm now and still no text or email to tell me its in store.”

Helpful Report

Posted 9 years ago

“Why can I not return clothing downstairs??? I have to go upstairs to the clothing dept. Queue for over 10 mins to save Tescos staff's legs. Disgraceful customer service as always!”

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Posted 9 years ago

“hi how are ya?”

Helpful Report

Posted 9 years ago

“Had a large order to make. deleted my contents as i was working, Twice! eventually got to checkout could not edit or delete items on delivery options page, So have to back page. details are not excepted then kicks you of the page and removes all items from your basket again and takes you to the home page (it just kicks you out). Why cant the basket just be saved!! I'm not using it again Ive just wasted nearly 3 hours of my life. Ill will no longer use Tesco's”

Helpful Report

Posted 9 years ago

“I visited one of your stores to double up my bonus points and to purchase some house hold goods. I had been on line to check the goods I wanted could be bought with the double up vouchers. When I went to customer service they said the goods where not available with my bonus points, so I left without purchasing the goods. When I got home I checked on line again only to find I could purchase the items I wanted with the vouchers, but found I had lots my vouchers. I rang Tesco customer service and explained my situation and they said it was coming up on their computer that I had got zero vouchers in my account and there wasn't any thing they could do. I don't understand how this can be as I didn't buy anything. Disappointed they couldn't sorted anything out for me, I spend a lot of money in their store.”

Helpful Report

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Tesco Direct Reviews