Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service following the lack of turkey within my Xmas preordered delivery, smoked salmon and stuffing portions with short dated pre Xmas shelf life. Incredibly surly customer service rep on complaint call. I will NEVER shop at a Tesco again!”

Helpful Report

Posted 8 years ago

“I made a order on the 11th of December and booked a slot for the items to be delivered on the 13th December between 6-10pm as this was the cheapest delivery time and it was convenient for me as I would be home from work by the. So I waited for my delivery to turn up until I noticed that it was 10:30pm and no sign of my shopping nor and called/ notification about it beening late. So I called up customer service and was told that the driver is running late and would be with me with in the next 20mins. The customer service guy tried to make out that by giving me some money off my delivery would make things ok. I told him that the delivery cost was just £1 and that would not make no difference to my shop of over £90. So he said "how much money would you like me to offer to you?" And I said that I was not looking for money off my shop I just want my shopping on time as requested. I waited until 1am with no sign of my shopping I did try and contact the customer service but they closed at 11pm.”

Helpful Report

Posted 8 years ago

“Tried to order a fridge card got declined paid cash still took money from my account and now they say they can't help me”

Helpful Report

Posted 8 years ago

“Ordered Lego Mindstorm as a birthday present - box had been opened and missing a robotic moving piece. Tesco could not replace the gift as it is out of stock. We got the refund but that really isn't the point, is it. Not a good experience.”

Helpful Report

Posted 8 years ago

“No knowledge of advertised offers”

Helpful Report

Posted 8 years ago

“Tesco delivery late don't phone customers to say it going to be late”

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Posted 8 years ago

“First time ever, forked out yesterday for Tescos finest 6 mince pies. They taste nice and then the issue starts! Both my husband and I had WORST indigestion we ever had. Ending with me being physically sick. Never again!”

Helpful Report

Posted 8 years ago

“I ordered a bread maker and when I went to pick it up - the boxed looked like it's been dropped at least couple of times. I did say that this is not what I was expecting and the answer was "well I'm sure the item is ok, it's just the box that's damaged " ... this was for a present and I couldn't take it in the state that it was. I asked for a replacement but they told me it's not possible and I should take the item and return it, which I refused and they offered me a refund and asked me to order the item again but when I went to their website the item was £30 more than what I originally paid. I called them and I've been told that there is nothing they can do unless I want a different item or they can give me a £15 voucher.. better than nothing but I still have to pay an extra £15 because the original item was not looked after. A minute later got an email to say they sorry that I had a problem and as a goodwill gesture they'll credit me with £10- they mentioned £15 over the phone. Don't feel like I received a good service .”

Helpful Report

Posted 8 years ago

“To start I don't even rate Tesco direct one star but you have to to move down the page. I will try to make this review as short as I can under the circumstances. I purchased two settees in June through Tesco direct with the sofa collection. After only six weeks we noticed diamond shapes appearing on the seat section and also large creases from the back. We were about to go on holidays so we left it until we returned. We thought the leather might settle how wrong we were. I rang the sofa collection they sent an inspector after three weeks he said he didn't think they'd do anything as he'd seen it many times before where leather is down to vinyl! First shock I thought I'd bought a leather suite obviously not! Four weeks later still not heard so rang was first told they hadn't received report then they had. Then the rather silly woman on the phone told me it was wear and tare after a couple of weeks ,! Then I was sitting on it wrong I have to plump up the pillows before anyone sits down apart from being absurd problem there are no pillows it is one piece sewn in centre. Then I contacted Tesco direct spoke to quite a few people total waste of time they even kept getting my surname wrong on emails calling me Mrs Hayward!! Then just to add to our problems last Friday noticed stitches opening in three separate areas. Emailed photos to Tesco direct. They then sent me an email last night saying they or the sofa collection didn't accept my claim so in other words tough! Today i rang yet again spoke to a gentleman called Chris in their resolution dept he was very helpful the first person to be honest I had any sense out off. He contacted the sofa collection again and Tesco management guess what they both don't want to know! I have tried to go through the retail ombudsman on line only to be told because Tesco refuses to deal with them there's nothing they can do! So obviously Tesco are above the law!. My next step now is lawyers and the small claims court. I am going to go on every review site I can find to warn people of these two dreadful companies who take your money sell you shoddy goods then don't want anything more to do with you. I'm disgusted with Tesco I have decided I will never use Tesco again. We buy all our food fuel and even house and contents ins with tesco. I feel very let down that they can treat loyal customer's like this. Please if your considering buying a suite from the sofa collection don't they're product is rubbish and as far as Tesco direct is concerned what can I say. Appalling disgraceful money grabbers! For such a large company they should be ashamed of the way they treat their customers!”

Helpful Report

Posted 8 years ago

“So ordered my present for my mum from tesco direct due to Black Friday sale it arrived at Hayes when it's supposed to here tomorrow taken day off ect I get a email at 10:53 pm saying we have refunded you as you have refused the order I have not refused anything and who the hell have you spoken to exactly tesco direct is crap”

Helpful Report

Posted 8 years ago

“I purchased a TV from Hughes using Tesco Direct. The delivery date was Saturday so I put my home address in for delivery. Then I got a call saying the delivey is postponed and I'll get the parcel on Monday. I tried to tell them then I need to update my delivery address because of their postpone but they just didn't understand it and I finally gave up. Today I got a call from arrow xl saying the parcel will be delivered during the day and if I am not at home the delivery will be postponed again. So I took a day off and came home. Guess what? Still no items. I emailed them like 30 times, listened to their unbearable customer service background music for almost 20 minutes and in return I got a big zero. Neither no one picked up the phone nor I got a response email. I work as a contractor and just to win a couple pounds I purchased this item at black Friday. Today I took a day off and it seems like I have to take another day off because of these people's incompetency. It's like I lost a new TV money because of this. Who will compensate my loss? I'll stick with the amazon from now on an the hell with this rubbish people...”

Helpful Report

Posted 8 years ago

“Avoid like the plague. Ordered a TV and received an email saying that it would be delivered in 3 days between 7am to 7pm. Checked the website at 4pm which said that the TV was ready for dispatch. At 18:50 it still said ready for dispatch, rang them to say I wanted to cancel after sitting in for 12 hours with no delivery. Said they were sorry, it may or not be delivered over the next few days but to stay and wait anyway. This is the 3rd time Tesco Direct have let me down, first time was a fridge that we ordered didn't turn up, when we called they said it would be 2 weeks after the original date. Absolutely useless, the worst customer service I've experienced to date.”

Helpful Report

Posted 8 years ago

“I had an awful experience with tescos mobile i was messed about so much I went to the durrington tescos branch phone shop on the 14th of November and the guy there ordered a Samsung galaxy s7 in for me as they didn't have the colour I wanted in stock . I asked him when will it be here he responded tomorrow guaranteed tomorrow by 3pm i was chuffed so I went home came back the following day the 15th and guess what there was no phone there, I went to the click'n'collect no phone I went to the phone store they hadn't received it either I asked the guy working there where is my phone he couldn't tell me and was in fact useless I was more annoyed the fact the first guy who ordered the phone in had given me false information it's not very good customer's skills he tells me to go home and wait for an email which I was not told by the first guy. So I do so I recieved an email the following day the 16th so I go in collect my phone from click'n'ollect all good so far. Go to the phone store department for them to put my old number on my new sim so the woman working there Sophie took the number off the box of my new phone and took down my current number put into the computer and said it would take 24hrs. So I waited till 130 the following day (17th 24hrs later) phone not swapped over so I call tescos customers care tell them the situation and my detail and got told that Sophie in durrington tescos store had taken my the phone number down wrong off the box I just think staff should take more care when doing this then there's no incorrect information filled in so any the guy asks me to read the number off the box to him so I did he repeated it back to me I then read it to him a second time so there wouldn't be any incorrect information passed over he then read it back to blame again it was correct I was then told I would have to wait another 24hr by this point I was just so annoying and disappointed with the lack of skills of the staff the guy said he could deducted so much of my next issued bill for the inconvenience then to recieved an email 2mins after finishing that call " please can you call tescos customers care there's been some incorrect information" I thought it was a joke so anyway I called them back again and spoke to Ahamer who was in fact very helpfull and the only member of staff the took the correct information he told me that the previous guy had taken my number down wrong( I didn't think it was possible as he even read it back to apparently he'd taken down a 2 instead of an 8) so I gave him the number again he read it back dreading I was then going to have to wait another 24hrs i was told then again for the inconvenience my sims would be swapped over with the next couple of hours which in fact were within the hour so a phone I should of had working on Tuesday I actually in fact had working Thursday and I'm really not happy with the service I was give prior to this amends and demand some sort of compensation as my bill was not deducted and for stuff to take more care when taking details”

Helpful Report

Posted 8 years ago

“Tesco is tat”

Helpful Report

Posted 8 years ago

“Basically, Tesco is rubbish and can't do anything to make their company better and so they should go to the toilet.”

Helpful Report

Posted 8 years ago

“why ID me fam?”

Helpful Report

Posted 8 years ago

“a tin of beans got thrown at me”

Helpful Report

Posted 8 years ago

“Ordered a Tablet, stated it was in stock, paid for it, money taken by Tesco direct, stated it would be at store after 3pm next day and we would get a confirmation e mail. Got no update went to store and no tablet and staff did not know why and could not tell us its status. A little later it showed on site as "order cancelled". A phone call to the call centre revealed that the item was not in stock but that didnt stop Tesco taking our money. No notification to us that the order had been cancelled, tablet was bought for Grandmas 80th tomorrow! What a shambles!!! Were we supposed to guess or perhaps go to a clairvoyants to find out that Tesco Direct had cancelled our order. Never mind Grandma can watch repeats of Bargain Hunt instead of chatting to her friends on Facebook. Tesco Annan staff tried to help but to be honest I wish I had filmed it,”

Helpful Report

Posted 8 years ago

“Terrible service. I was expecting delivery and later received email of refund. When i called the customer assistant i was told, i refused the delivery which is not true. No one attempted to deliver any item. Poor service, the customer assistant was not able to do anything about it. TESCO SERVICE IS UNRELIABLE.”

Helpful Report

Posted 8 years ago

“Having ordered my shopping online for delivery I received a txt half he before it was due telling me driver was running half hr late. Nothing wrong with that I thought everyone can run a bit over there time that's fine. But by midnight I still hadn't received delivery and no call,txt,email to say anything about it not coming. Absolutely disgusted that my £85 order hadn't come and to find out it takes up to 3 working days to have money refunded back into my account. GUESS WHO WONT BE USING TESCO AGAIN....this wasn't first time that happened to me”

Helpful Report

Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews