Name: Tesco Direct
Rating: 3.24

“Over the past 11 orders my delivery has been late on 5 occasions! Days off are precious and other appointments missed. Tesco seem unconcerned! Infuriating!”

Helpful Report

Posted 9 years ago

“Did order a gift for my niece's birthday with the click and collect at the nearest Tesco store. At the day it supposed to arrive I did not get any information about where it is only the tracking history said that the package was with the carrier and then "Delivery refused by the customer". Next day I contacted the customer service where I been told that the item has since been discontinued and removed from the website and they started the refund automatically. Without asking my permission or asking me if I want something else. They had my item and it's disappeared?! So my niece's birthday is messed up thanks to Tesco! Stay away from it!”

Helpful Report

Posted 9 years ago

“Absolutely disgusted. Paid £1200 in the last 3 months alone with them for my car insurance now it's time for them to refund me it's took them 18 WORKING days after the initial 7-10 days was advised. Wouldn't mind but it's still not in my possession. Refusing to send it as a cheque. Refusing to do it as an instant payment. £8,500 for my insurance in the past 3 years and probably the rest! And they can't even be bothered to refund £200. Nice one Tesco won't be renewing with you again.”

Helpful Report

Posted 9 years ago

“I ordered some bedroom furniture. They did not turn up on the delivery date. When I asked why, they said they had tried to deliver it the week before and I had not been at home. Apparently, the given delivery date is not actually a delivery date and they will just turn up anytime and hope that you are home. They could not provide me with a specific day at all and then said it "would be some time towards the end of next week". So, unless you are willing to wait at home day after day after day for whenever Tesco decide to decide to turn up, I would avoid ordering anything from them. They also charge a £25 fee for this substandard service which is significantly higher than other retailers.”

Helpful Report

Posted 9 years ago

“I ordered some bedroom furniture. They did not turn up on the delivery date. When I asked why, they said they had tried to deliver it the week before and I had not been at home. Apparently, the given delivery date is not actually a delivery date and they will just turn up anytime and hope that you are home. They could not provide me with a specific day at all and then said it "would be some time towards the end of next week". So, unless you are willing to wait at home day after day after day for whenever Tesco decide to decide to turn up, I would avoid ordering anything from them. They also charge a £25 fee for this substandard service which is significantly higher than other retailers.”

Helpful Report

Posted 9 years ago

“Tristan jones was punching a little kid at the checkout this made me cry”

Helpful Report

Posted 9 years ago

“So frustrated with Tesco delivery. Called by the driver to say we provided the wrong address so they couldn't deliver to us, however on checking confirmation we had the correct address (one that has been delivered to by tesco before) furthermore the address they were apparently at does not exist!”

Helpful Report

Posted 9 years ago

“WHY CANT I FIND A REFUND POLICY. THEY SOLD ME A DODGY PRODUCT AND I DONT KNOW IF I CAN RETURN IT! can someone please help me ?”

Helpful Report

Posted 9 years ago

“The order, a Cannon lens, was left under the front of a car parked on the drive. Order conformation stipulated the item should be signed for upon delivery. This information was obviously not passed on. This expensive item could easily have been damaged/taken.”

Helpful Report

Posted 9 years ago

“Tesco does not deliver orders! I have the Delivery Saver plan and pay Tesco for delivery. Last week Tesco has not delivered my order and did not inform me in advance (did not informed me at all). Tesco also refused to explain why the order was not delivered and refused to stop the Delivery Saver plan and refund the money that I paid for delivery (that Tesco has not made)! I am very disappointed, taking into account the previous accident with Tesco driver Ron who rejected to deliver my order to my flat and asked me to do it, and than said me "Move your a*ss" and was rude to my children.”

Helpful Report

Posted 9 years ago

“Tesco does not deliver orders! I have the Delivery Saver plan and pay Tesco for delivery. Last week Tesco has not delivered my order and did not inform me in advance (did not informed me at all). Tesco also refused to explain why the order was not delivered and refused to stop the Delivery Saver plan and refund the money that I paid for delivery (that Tesco has not made)! I am very disappointed, taking into account the previous accident with Tesco driver Ron who rejected to deliver my order to my flat and asked me to do it, and than said me "Move your a*ss" and was rude to my children.”

Helpful Report

Posted 9 years ago

“Tesco does not deliver orders! I have the Delivery Saver plan and pay Tesco for delivery. Last week Tesco has not delivered my order and did not inform me in advance (did not informed me at all). Tesco also refused to explain why the order was not delivered and refused to stop the Delivery Saver plan and refund the money that I paid for delivery (that Tesco has not made)! I am very disappointed, taking into account the previous accident with Tesco driver Ron who rejected to deliver my order to my flat and asked me to do it, and than said me "Move your a*ss" and was rude to my children.”

Helpful Report

Posted 9 years ago

“From start to finish in our case the service was very poor. According to a company called "Product Care" (who actually DONT care for customers) the order I placed "failed" on their system-they are the delivery agents of TescoDirect. they had to rebook the order in having taken the money several days earlier. we were in on the day the delivery should have been made and at the time the item should have been here Product Care rang to say they could not deliver as the appliance was NOT in their possession. I then rang Tesco Direct and on the 1st evening spoke to "david" who said he would deal with everything. On the Next Day I spoke to a Doreen (Scottish accent) who also said she would deal with everything - neither did. This is NOT how you look after your customers! PLEASE PLEASE PLEASE AVOID! neither Tesco direct nor its subsidiaries care about you-they want your money. I have mine back with compensation which has allowed me to buy the same thing in my town within minutes and NO hassle.”

Helpful Report

Posted 9 years ago

“This good for nothing supermarket had been my only supermarket for years until i moved to London. (Beckton delivery center is responsible) I had home deliveries that never turned up and they claim they couldn't find my address and yet i see their vans go past my house everyday. The customer service team are so rude and very unhelpful. They made my children go to bed so many times without food because the shopping never turned up and even when i contacted the CEO, the bunch of puffs sent me an email saying they are happy to close my account if i am unhappy but they will not compensate me for any inconveniences. What a bunch of rubbish! You will never catch me in this shop ever.”

Helpful Report

Posted 9 years ago

“howay mannn I needed me cabbage and there were canni nun there like”

Helpful Report

Posted 9 years ago

“Ordered a washing machine ten days ago. Received an email informing me I would receive the item within 10 days. On the 10th day I telephoned the customer services number supplied to be informed tesco should never have advertised or accepted this order as the product was obsolete. I Inquired as to what point tesco would advise me they were unable to provide the item they advertised. - no response. The customer service adviser offered me delivery of a a machine of similar specification and I accepted it. During our conversation I advised that only a van would have access to my property.. Apparently tesco vans are bigger than others! took a day off work and one man arrived at approximately 4 pm complaining that he could not get access to my property because his van was too big. Further he was unable to deliver because it was only him doing the deliveries and he couldn't lift the machine over the step. Motto of this story - do not order a washing machine from tesco unless you are happy to live without a washing machine for several months while tesco decide if they can spare the time to deliver”

Helpful Report

Posted 9 years ago

“The delivery was over an hour and a half late and when it arrived they would not leave it with my two children but because of the delay I had already left and I already called the Head office to confirm it would be okay and they said it would be but still they would not leave the delivery with them so they had to call me and the head office again to allow them to leave my delivery with no alcohol in with the people in my home”

Helpful Report

Posted 9 years ago

“Earlier today I bought a ham and mushroom tagliatelle ready meal from Tesco in Ilkley. Honestly it was absolutely disgusting. There was so much oil in the packet that the US military wanted to invade the packet. Absolutely vile and I highly recommend nobody buys this product.”

Helpful Report

Posted 9 years ago

“it made me cry”

Helpful Report

Posted 9 years ago

“On quite a few occasions I've used the scan as you shop. In Haverfordwest. When at the till. I've requested that the security tags be taken off bottles of alcohol. Only to be told in a very rude manner that the tags will be removed after I've paid. Staff have virtually watched me pay for the item in question. Then demand to see my receipt. Before removing the security tags. That's after watching me pay for the item in question. And arrogantly saying how they are just doing their job. Here I've said I thought you were here to serve me. Then they have said it's Tesco's policy. And they are just doing their job. So much for customer service. I've also been threatened with being barred from my local store. Whilst being spoken to in the rudest possible way.”

Helpful Report

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone

Tesco Direct Reviews