Name: Tesco Direct
Rating: 3.24

“Just brought a nintendo switch from tesco recieved a voucher code for £20 within hours of purchasing it. When i rang up to querie this and ask if the discount could be applied instead of just saying no and explaining why, the manager said no in a rude manor , wouldnt listern to me talked over me and when i asked him if he could please just listen to me instead of speaking over me he just said read the terms and condtions. It wasnt that the discount couldnt be apllied that anoyed me it was the fact that it was like he wasnt even listening to me, just talked over me. When i said im not buying anything from tescos again he said "ok" . Very rude management, with the attitude the customer is always wrong. The last time i ever shop at tesco.”

Helpful Report

Posted 8 years ago

“Just brought a nintendo switch from tesco recieved a voucher code for £20 within hours of purchasing it. When i rang up to querie this and ask if the discount could be applied instead of just saying no and explaining why, the manager said no in a rude manor , wouldnt listern to me talked over me and when i asked him if he could please just listen to me instead of speaking over me he just said read the terms and condtions. It wasnt that the discount couldnt be apllied that anoyed me it was the fact that it was like he wasnt even listening to me, just talked over me. When i said im not buying anything from tescos again he said "ok" . Very rude management, with the attitude the customer is always wrong. The last time i ever shop at tesco.”

Helpful Report

Posted 8 years ago

“unreliable,twice delivered damaged ordered items twice in one week ,customer service not very helpful.reporting to trading standard. avoid tesco direct?”

Helpful Report

Posted 8 years ago

“couldnt order what i wanted as password information is useless..i suppose its a good way to loose custom tesco doesnt cater for the older generation i wont attemp to order anything online again its a total waste of time...a very disgruntled customer..”

Helpful Report

Posted 8 years ago

“I ordered a sofa on the 12th of June and was given wed the 19th of July at the latest. A few days before the 19th I get told it will be the 22nd then I receive a call telling me that the 22nd was a mistake it will be on the 25th.. the delivery driver turns up on a the 25th and they have forgot to load the sofa.. I have now been told it will the 3rd of august.. I have 3 children sitting on floor in the summer holidays and all I get is we are sorry!!”

Helpful Report

Posted 8 years ago

“Useless. They failed to deliver flowers at all. I ordered flowers to cheer up my Mum on the anniversary of my stepfather's death. Tesco emailed and texted me that they would arrive between 1716 and 1816 No flowers arrived. Apparently DPD "couldn't find the address". They have delivered there twice since May through Tesco so how come they have a problem this time. Rang call centre. Said they could deliver more on Thursday. 2 days after they were supposed to. Spent over half an hour to call centre trying to persuade them to deliver next day. Refused. Offered £5 compensation and a full refund. Really? Is that what it's worth? Then offered £10 compensation which I was told was 500% more than they were supposed to offer. So beware. Tesco don't care if they let you down.”

Helpful Report

Posted 8 years ago

“Brought a Samsung galaxy j3 last week still waiting for club points 140 now I know I go car phone warehouse instead of shopping with you”

Helpful Report

Posted 8 years ago

“Bougt aftershave from tesco direct it's fake but when I spoke to tesco they passed the buck to perfume click they are useless I drove to boots looked at another bottle of issey miyake same size the writing on base was prominent the fake from tesco u could not read fade on base plus the real genuine aftershave at boots says on the bottle parfum d issey written on base of bottle the fake from tesco does not have that on base of bottle I am getting no where perfume click said return it to us so we can test it I would not trust the, at all and would rather get a independent top company to test it myself and send them report the perfume click lady Sarah said sum of the other bottle s may be different but all I've seen say perfum d issey on the base plus the real bottle I've looked at at boots have prominent writing on base my fake bottle is hardly reAdable tesco are useless plus so is perfume click”

Helpful Report

Posted 8 years ago

“I have tried several items from Tesco from the hot deli counter, the cold meat section and ready meals that are labelled hot and spicy but when tasting them they are anything but hot and spicy. I don't know who approves the taste of these products but they obviously don't like hot and spicy food! If something is labelled Hot & Spicy it should be spicy or at least give some heat or warmth. People who can't handle the heat should not buy hot and spicy products!”

Helpful Report

Posted 8 years ago

“I purchased a bed through Tesco Direct from one of their partners, Happy Beds. The wooden frame split the first night! Replacement part was sent but after a week the same part split completely in the night. I was offered a full refund....when the bed was collected in up to 7 days. Both Happy Beds and Tesco Direct thought it was acceptable for me to be without a bed for this time. The bed has been collected and now I have to wait 3-5 days for my account to be credited. Tesco Partner Guarantee appears to be an opt out. Only gave 1 star because I couldn't give any less.”

Helpful Report

Posted 8 years ago

“Appalling collection service Ordered goods for collection at local Express store. Had to wait 30 minutes for service. Then they could not find it in store. Told to come back later. On returning they had not found and eventually store manager found it, then blamed staff. The shop was chaotic, with no organisation. Product returned poor quality”

Helpful Report

Posted 8 years ago

“Trying to charge 100% increase on sunflower seed,two weeks ago I purchased 700gr for £1:75 this week the price has shot up 100% to £3:00 for 700gr. Tesco say it do to increase cost from the supplies”

Helpful Report

Posted 8 years ago

“I purchased a joint of Tesco Finest Topside at a cost of £22.85. It turned out to be made up of three pieces, not a good start and could have been used as boot leather. What a disappointment of a meal!!”

Helpful Report

Posted 8 years ago

“I purchased a joint of Tesco Finest Topside at a cost of £22.85. It turned out to be made up of three pieces, not a good start and could have been used as boot leather. What a disappointment of a meal!!”

Helpful Report

Posted 8 years ago

“I dont know what's going on with the lettuce , tomatoes, red onions but the lettuce is brown 2 days before product date and when I went to store the same batch dated 13th July are sitting on shop floor brown , bought some red onions product date 17th and there soft and same with tomatoes , ive noticed the salap products have been like this for weeks now , thought the new resealable bags on the lettuce would of made a difference to freshness but obviously theres an issue.”

Helpful Report

Posted 8 years ago

“The customer service is a disgrace awaiting a damaged wine cooler to be replaced for over 2 weeks. Nobody knows anything I've taken two days off work as was promised it's being collected those days but it's still sitting in my hallway. Would never recommend them for anything, am taking legal action against them.”

Helpful Report

Posted 8 years ago

“Order item on the 15th June for delivery on the 21th. Received voicemail 8.58 on the 21th, Item has not arrived for dispatch. No update on the 21st or 22nd Contacted customer service on 23rd, they could not advise anything and will look into it. update in the afternoon... we are still looking into it.... Monday 26th updated to say item will be delivered next Saturday. customer service called Monday to say they are still looking into it.... with no delivery scheduled..... Called customer service on the 27th on same number as every other call, only now the can not answer my questions as "Customer care" are looking into the issue.... Simply discussing service and PP communication. I can only guess this is a totally outsourced online operation, managed by the cheapest bidder. I wish i read these reviews first, I would have paid the £30 more and gone to Homebase and would have been using my item for the last week!!!! BE WARNED.. DO NOT TRUST TESCO.. OMG!!! I have just checked the item and the price has gone up by £100, Yes this is a hot weather item, and we have a heat wave atm... Homebase are now £70 cheaper, but Tesco still have my £300.... Little regards, A VERY DISAPPOINTED CUSTOMER.”

Helpful Report

Posted 8 years ago

“Failed to delivery a sofa on the agreed date (after waiting over 6 weeks) and still no one from Tesco or their delivery company ArrowXL can give me a delivery date. Appalling service by Tesco, I would not order anything from them again”

Helpful Report

Posted 8 years ago

“12 days, no item, PP communication,”

Helpful Report

Posted 8 years ago

“I wouldn't give them a star, had a shed delivered 3weeks ago came with missing and broken parts still waiting for shed to be collected,customer service don't seem bothered 15 emails later still waiting.”

Helpful Report

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Tesco Direct Reviews