“I bought a vacuum cleaner and it stopped working two months later. I called the technical service and they asked me to call the manufacturer directly instead of taking care of the problem themselves. This is against the Consumer Rights Act and, unsurprisingly, also against what they claim in their returns policy web site: "From 30 days after receipt of the goods until 12 months, we will arrange for a repair or replacement of the goods and, if this does not work, a refund."
As I'm tired of wrestling Tesco's customer service, I will call the manufacturer myself but, it goes without saying, this is the last time I buy anything from Tesco. There are too many online shops that deal with these problems efficiently to be wasting time on this one.”
“The clear protective bumper I bought for my iPhone 5c discoloured almost immediately and looked like a grubby brown-tinged mess. DON'T SACRIFICE QUALITY TO SAVE A FEW POUNDS PEOPLE.”
“I purchased a mobile phone from the Tesco Direct website.
The phone arrived but stopped charging within 3 weeks. I sent the phone to be repaired which took 2weeks.
As I had no phone I was relying on friends and family to use their phones to try and contact to find out what was going on. Eventually managed to arrange a delivery day, waited all day for the delivery only to find out 2 days later the phone had gone missing.
Tesco did not have a replacement for the phone so told me they would refund.
6 weeks and 4 phone calls later I'm still waiting for a refund.
Will never use or recommend Tesco Direct again in the future.”
“tesco …
Brought a nintendo switch from tesco direct, recieved a voucher code within hours. On phoning tesco to query this and ask if it could be applied. The manager of head office in dublin was very rude and would not even listen to me, he spoke over me like i wasnt even talking. If i could not have the discount that was fine, but to be rude to me speak over me that is bad customer service. I had to say please can you just listen to me for one moment, but i ended up just hanging the phone up because he would not even answer my questions or listen at all. I will never buy anything from tescos again”
“Just brought a nintendo switch from tesco recieved a voucher code for £20 within hours of purchasing it. When i rang up to querie this and ask if the discount could be applied instead of just saying no and explaining why, the manager said no in a rude manor , wouldnt listern to me talked over me and when i asked him if he could please just listen to me instead of speaking over me he just said read the terms and condtions. It wasnt that the discount couldnt be apllied that anoyed me it was the fact that it was like he wasnt even listening to me, just talked over me. When i said im not buying anything from tescos again he said "ok" .
Very rude management, with the attitude the customer is always wrong. The last time i ever shop at tesco.”
“Just brought a nintendo switch from tesco recieved a voucher code for £20 within hours of purchasing it. When i rang up to querie this and ask if the discount could be applied instead of just saying no and explaining why, the manager said no in a rude manor , wouldnt listern to me talked over me and when i asked him if he could please just listen to me instead of speaking over me he just said read the terms and condtions. It wasnt that the discount couldnt be apllied that anoyed me it was the fact that it was like he wasnt even listening to me, just talked over me. When i said im not buying anything from tescos again he said "ok" .
Very rude management, with the attitude the customer is always wrong. The last time i ever shop at tesco.”
“unreliable,twice delivered damaged ordered items twice in one week ,customer service not very helpful.reporting to trading standard. avoid tesco direct?”
“couldnt order what i wanted as password information is useless..i suppose its a good way to loose custom tesco doesnt cater for the older generation i wont attemp to order anything online again its a total waste of time...a very disgruntled customer..”
“I ordered a sofa on the 12th of June and was given wed the 19th of July at the latest. A few days before the 19th I get told it will be the 22nd then I receive a call telling me that the 22nd was a mistake it will be on the 25th.. the delivery driver turns up on a the 25th and they have forgot to load the sofa.. I have now been told it will the 3rd of august.. I have 3 children sitting on floor in the summer holidays and all I get is we are sorry!!”
“Useless. They failed to deliver flowers at all.
I ordered flowers to cheer up my Mum on the anniversary of my stepfather's death.
Tesco emailed and texted me that they would arrive between 1716 and 1816
No flowers arrived.
Apparently DPD "couldn't find the address". They have delivered there twice since May through Tesco so how come they have a problem this time.
Rang call centre. Said they could deliver more on Thursday. 2 days after they were supposed to.
Spent over half an hour to call centre trying to persuade them to deliver next day. Refused.
Offered £5 compensation and a full refund. Really? Is that what it's worth? Then offered £10 compensation which I was told was 500% more than they were supposed to offer.
So beware. Tesco don't care if they let you down.”
“Bougt aftershave from tesco direct it's fake but when I spoke to tesco they passed the buck to perfume click they are useless I drove to boots looked at another bottle of issey miyake same size the writing on base was prominent the fake from tesco u could not read fade on base plus the real genuine aftershave at boots says on the bottle parfum d issey written on base of bottle the fake from tesco does not have that on base of bottle I am getting no where perfume click said return it to us so we can test it I would not trust the, at all and would rather get a independent top company to test it myself and send them report the perfume click lady Sarah said sum of the other bottle s may be different but all I've seen say perfum d issey on the base plus the real bottle I've looked at at boots have prominent writing on base my fake bottle is hardly reAdable tesco are useless plus so is perfume click”
“I have tried several items from Tesco from the hot deli counter, the cold meat section and ready meals that are labelled hot and spicy but when tasting them they are anything but hot and spicy. I don't know who approves the taste of these products but they obviously don't like hot and spicy food! If something is labelled Hot & Spicy it should be spicy or at least give some heat or warmth. People who can't handle the heat should not buy hot and spicy products!”
“I purchased a bed through Tesco Direct from one of their partners, Happy Beds. The wooden frame split the first night! Replacement part was sent but after a week the same part split completely in the night. I was offered a full refund....when the bed was collected in up to 7 days. Both Happy Beds and Tesco Direct thought it was acceptable for me to be without a bed for this time. The bed has been collected and now I have to wait 3-5 days for my account to be credited. Tesco Partner Guarantee appears to be an opt out. Only gave 1 star because I couldn't give any less.”
“Appalling collection service
Ordered goods for collection at local Express store. Had to wait 30 minutes for service. Then they could not find it in store. Told to come back later. On returning they had not found and eventually store manager found it, then blamed staff. The shop was chaotic, with no organisation. Product returned poor quality”
“Trying to charge 100% increase on sunflower seed,two weeks ago I purchased 700gr for £1:75 this week the price has shot up 100% to £3:00 for 700gr.
Tesco say it do to increase cost from the supplies”
“I purchased a joint of Tesco Finest Topside at a cost of £22.85. It turned out to be made up of three pieces, not a good start and could have been used as boot leather. What a disappointment of a meal!!”
“I purchased a joint of Tesco Finest Topside at a cost of £22.85. It turned out to be made up of three pieces, not a good start and could have been used as boot leather. What a disappointment of a meal!!”
“I dont know what's going on with the lettuce , tomatoes, red onions but the lettuce is brown 2 days before product date and when I went to store the same batch dated 13th July are sitting on shop floor brown , bought some red onions product date 17th and there soft and same with tomatoes , ive noticed the salap products have been like this for weeks now , thought the new resealable bags on the lettuce would of made a difference to freshness but obviously theres an issue.”
