Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Click and collect a disaster staff not trained in the process did not have the right keys for the van and didn't give me all my order. I ended up going back down to collect it ! Great customer care not! The slot was 10 am after two trips and two hours I got back home and packed away by midday. I dont want the hassle I will shop elsewhere at least then I will be in control and not a bunch of numptys!!!!!!”

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Posted 8 years ago

“Staff not helpful and unfriendly with no empathy for a problem that I had.”

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Posted 8 years ago

“Bad customer service”

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Posted 8 years ago

“I ordered a projector screen from Tesco direct. They delivered it to a different address without informing me, no note, no email, nothing. After making a lot of phone calls (their customer service is appalling) they refused to send the package to my address unless I payed and re-ordered it and refused to give me a refund. Disgusting company. AVOID!”

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Posted 8 years ago

“want to buy furniture cant access system only groceries”

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Posted 8 years ago

“I bought a phone in February, it stopped working in September, I was offered a repair which I didn't want. The Tesco guarantee isn't worth the paper it is written on. Despite buying from Tesco they say my guarantee isn't with Tesco but with their supplier - doesn't say this on any of their paperwork. I will never buy anything from Tesco again, they conceal their terms and conditions and are not interested in the customer at all.”

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Posted 8 years ago

“Well what can I say. Tesco extra Chesterfield. The security guards are simply untrained thugs that have no idea on what's right and wrong. Be warned they're bullies and care”

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Posted 8 years ago

“""If I could have given no stars I would have. Ordered good to be delivered to Caterham Store - go to the store to collect and its not there! I spoke with Tesco Direct who told me that the item had been delivered but had not been checked in - ie - its gone missing - STOLEN!! The only thing can say about it is 'I appreciate your comments, but its out of our control'. Then I was asked if I wanted to order another one but no guarantees that it would be at the store. A refund was requested and I have to wait 5 days for the money. What a crap service from what is meant to be a reputable company - will not be bothering with Tesco Direct again and would certainly urge others to avoid at all costs. Seems that missing goods really doesn't matter to them!”

Helpful Report

Posted 8 years ago

“""Oh dear went to Tesco to get some Dettol Mould and Mildew spray but had to buy Tesco's own as the Dettol one was not available...... I totally wasted my money as it had no effect on the mould in a corner of my bathroom so guess what I will be buying today - the Dettol Mould and Mildew which works within 30 minutes of spray, totally dissolves the mould.”

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Posted 8 years ago

“"" The manager was very rude when I ask her about the £5 bag, why it's more expensive now ,we were in holiday for 4 months and we didn't know about that .so she could explain nicely and politely that tha Government had changed it , as a " Manager" what example give to the staff by behaved on this manners??”

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Posted 8 years ago

“""Only putting 1 star just to leave a comment. Ordered a parcel for click and collect driver delivered it to a wrong store called and they don't know where it is. Women reordered and I told her don't deliver to store deliver to my home address since driver will just get it wrong again. She promised me next day and still not here waiting. Rubbish”

Helpful Report

Posted 8 years ago

“useless, told order packaged and labelled then told dispatched 1 week later still no delivery and then told item doesn't exist !!!! hours on site hours on phone and no help at all . Never again”

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Posted 8 years ago

“Garbage site .....continually falling over. Tried ordering an item this evening. First of all it kept adjusting the number of items to 2 - I really don't need two pressure washers! After logging out and retrying several times I finally thought I'd gotten as far as checkout - only to be informed that the webpage no longer exists!! Incredibly frustrating and shows why Tesco is no longer the force it once was.”

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Posted 8 years ago

“Ordered an item for my sons birthday. Item was out of stock even though it was in stock on web site. Had to chase tesco to find out what was happening. Was told "it would be easier to have a refund and go and buy it from argos" not good from tesco. Waste of time”

Helpful Report

Posted 8 years ago

“Attended my local store last week and was subjected to racist rhetoric from a checkout supervisor because I had the audacity to buy what Tesco was selling, a few months ago my son was also left bruised by a Tesco security guard for..... being chased into the store by an older bully. I lodged a complaint with Tescos customer service and conveniently it has been swept under the proverbial carpet. There is a reason why more and more customers are leaving Tesco and shopping elsewhere.”

Helpful Report

Posted 8 years ago

“I bought a vacuum cleaner and it stopped working two months later. I called the technical service and they asked me to call the manufacturer directly instead of taking care of the problem themselves. This is against the Consumer Rights Act and, unsurprisingly, also against what they claim in their returns policy web site: "From 30 days after receipt of the goods until 12 months, we will arrange for a repair or replacement of the goods and, if this does not work, a refund." As I'm tired of wrestling Tesco's customer service, I will call the manufacturer myself but, it goes without saying, this is the last time I buy anything from Tesco. There are too many online shops that deal with these problems efficiently to be wasting time on this one.”

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Posted 8 years ago

“The clear protective bumper I bought for my iPhone 5c discoloured almost immediately and looked like a grubby brown-tinged mess. DON'T SACRIFICE QUALITY TO SAVE A FEW POUNDS PEOPLE.”

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Posted 8 years ago

“I purchased a mobile phone from the Tesco Direct website. The phone arrived but stopped charging within 3 weeks. I sent the phone to be repaired which took 2weeks. As I had no phone I was relying on friends and family to use their phones to try and contact to find out what was going on. Eventually managed to arrange a delivery day, waited all day for the delivery only to find out 2 days later the phone had gone missing. Tesco did not have a replacement for the phone so told me they would refund. 6 weeks and 4 phone calls later I'm still waiting for a refund. Will never use or recommend Tesco Direct again in the future.”

Helpful Report

Posted 8 years ago

“Utter scum of a company, cancelled and sent an order back without notice ruining a little boys birthday. Will never shop with these filth again.”

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Posted 8 years ago

“tesco … Brought a nintendo switch from tesco direct, recieved a voucher code within hours. On phoning tesco to query this and ask if it could be applied. The manager of head office in dublin was very rude and would not even listen to me, he spoke over me like i wasnt even talking. If i could not have the discount that was fine, but to be rude to me speak over me that is bad customer service. I had to say please can you just listen to me for one moment, but i ended up just hanging the phone up because he would not even answer my questions or listen at all. I will never buy anything from tescos again”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,200 reviews