Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shockingly bad delivery experience. Bought a shed. Picked and paid for delivery. First date came and went. No contact. Told by Tesco helpline that courier advised that it was too late to put it on the vehicle. Picked a second date. This time told that in fact the shed was broken and couldn't be delivered. Simply lies. No third date accepted - order cancelled. Tesco Direct let down badly as are customers by dreadfully bad courier company.”

Helpful Report

Posted 7 years ago

“Staff bordering on belligerence. Waited until I had left checkout queue to join self service THEN tell me it is card only! Then became aggressive when I had the audacity to voice my disquiet. Unprofessional, rude, poorly trained & not managed well. Will never shop at Tesco again.”

Helpful Report

Posted 7 years ago

“Young woman on the self service checkouts at night has a really bad attitude, and was overall very rude; demanding to see a receipt from me before she took a tag off for an item which she'd just seen me pay for, also made me feel very embarrassed by standing there watching me put my items through which she did not do with anyone else, there seemed to be a genuine dislike for some reason on her behalf and it's not the first time I've had to be served by her either, I felt incredibly angry when I left the store and probably won't be revisiting for a long time.”

Helpful Report

Posted 7 years ago

“I bought two oriental kitchen curries, on a tight budget. Trying to get the most bang for my buck. Turns out I got robbed. They appeared to be quite substantial sized tubs, wasn't until I got the bad boys home to discover that once I pealed the label off for the instructions there was a massive gap in both the middle dividing the rice and sauce measuring a good inch and a half (too f.....g big) that space could of filled my child's belly. I know they were cheep, but I was hoping they would taste slightly like what it said on the packet. I had a chicken and cashew with egg fried rice meal. False advertising or what!? I had one nut.... one f.....g nut! About three pieces of chicken. In yellow bean sauce? More like yellow sugar water. The egg fried rice that had never seen a egg in its whole deceptively packaged life with a pea garnish.”

Helpful Report

Posted 7 years ago

“I got hit by a Tesco van this morning and I am still waiting for someone to contact me By the way I was walking on the pavement and he was not watching where he was going I phoned the shop and was told they would get back to me that was almost 5 hrs ago great bit of customer service”

Helpful Report

Posted 7 years ago

“Placed order with the company, was supposed to be ready for collection the following day after 3.00pm, every time I went to check my order it was still being processed. I telephone the company to find out what was happening unfortunately, I wasn't given a answer & the person said, they would call me bk by appox 7.1pm I called again, and spoke to a young lady who has tried to do her best to sort my order out. My order is still showing, order in processed! !!! I am very annoyed at the of lack of communication. Between Tesco direct & the customer. I never used Tesco direct before and will never use them again . I still don't know wen or if I will be able to collect my TV”

Helpful Report

Posted 7 years ago

“Their ridiculous prices is what went wrong. Haven't been there for a long time but nothing has changed at all, apart from masses of self service checkouts. Why do they do that for goodness sake. Are self service items cheaper? They should be because the cost of paying checkout staff is factored into the price of every single item. Come on people, don't let them get away with it. Do not use them, and see how quickly they stop.”

Helpful Report

Posted 7 years ago

“Ordered a chest of drawers on 22nd Sept for next day express delivery. Two weeks later to date 5.10.17 it still has not arrived. They tried to deliver it 2 days later but didn't inform me so I was out, so delivered it to the post office. I had to collect it but one half was missing.!When I opened the package 2 of 2 part of this chest there were scratches. I was advised to discard of this part and they will put a new order through on the following Sat which I should get on the Monday. Of course it didn't arrive and still hadn't two weeks later. I call every day and although the staff seem helpful they can never resolve and get the chest delivered. I was informed the chest that was re ordered the information wasn't received at the wearhouse so wasn't picked and so far I have no other information. This is appalling service and for such a big company am suprised that this is how customers are treated. Any advice on what to do next would be helpful. Don't think my item will ever arrive even though Tesco have my money. Desperate”

Helpful Report

Posted 7 years ago

“My online delivery did not arrive. Had a missed call from a number that did not leave a message, called it back twice, no answer. Tesco advised they could not find my address although they had delivered to me previously. Won't be using them again.”

Helpful Report

Posted 7 years ago

“Ordered ONE item a week ago and has still not arrived. Shocking service! Called to chases them up but was left waiting to revive a call about my order, but surprise surprise no return call to give me a update on my ONE ITEM. Wouldn't suggest anyone to order off these amateurs”

Helpful Report

Posted 7 years ago

“We purchased an outdoor table and chairs in the autumn and stored it safely inside a shed over the winter and upon getting it out the following spring the furniture had developed holes in the rattan which were unsightly and unexplained. I sent them photographic evidence which proved that it was a faulty material and many emails but to no avail. Nobody wanted to help it was suggested it might be poor storage over the winter or caused by vermin but these were excuses as it was evident it was definitely a manufacturing fault plus I knew it was not what they suggested and I reiterated this. They collected the set to get it checked by the manufacturers and guess what, they said it wasn't their fault. I was left without the furniture as I didn't want it returned ( they said I would have to pay to get it sent back) it was unsightly so I got another similar set from greenfingers whose customer service is excellent and could teach tesco directs customer service dept a thing or two. So I was left without the furniture and £240.00 light. I received zero support from tesco direct and the same treatment from clever boxes ( the company I actually got it from but via tesco direct website). So I will never buy from these companies ever again. So beware if u have to contact them for any issues after purchase.”

Helpful Report

Posted 7 years ago

“Delivery promised on 4 occasions and after 4 wasted day's still no delivery.never will I ever order anything from them again.”

Helpful Report

Posted 7 years ago

“I dread going there just charged me again for items not purchased. Always a bad experience”

Helpful Report

Posted 7 years ago

“I recommended Tesco delivery to my disabled farther.when shopping arrived the driver refused to ware shoe protectors as was raining and wet out side and my farther not long moved into his adapted bungalow and had all new flooring laid. The driver said it was like working in a hospital and said they wouldn't fit. He left my farther shopping at the front door. My farther has had several strokes and has difficulty even walking with his walking aids as also has limited use of his right arm and hand. He has carers in three times a day to help with his day to day choirs and carnt be guaranteed to be there when the shopping arrives. I'm so disgusted and upset as Monday is the one day I get off work myself and I have two children so was trying to free a little time for me. I have my shopping delivered weekly from Tesco and have never had any mager issues with there service. It is disgusting how my vulnerable disabled farther has been treated and I'm not happy.”

Helpful Report

Posted 7 years ago

“Click and collect a disaster staff not trained in the process did not have the right keys for the van and didn't give me all my order. I ended up going back down to collect it ! Great customer care not! The slot was 10 am after two trips and two hours I got back home and packed away by midday. I dont want the hassle I will shop elsewhere at least then I will be in control and not a bunch of numptys!!!!!!”

Helpful Report

Posted 7 years ago

“Staff not helpful and unfriendly with no empathy for a problem that I had.”

Helpful Report

Posted 7 years ago

“Bad customer service”

Helpful Report

Posted 8 years ago

“I ordered a projector screen from Tesco direct. They delivered it to a different address without informing me, no note, no email, nothing. After making a lot of phone calls (their customer service is appalling) they refused to send the package to my address unless I payed and re-ordered it and refused to give me a refund. Disgusting company. AVOID!”

Helpful Report

Posted 7 years ago

“want to buy furniture cant access system only groceries”

Helpful Report

Posted 7 years ago

“I bought a phone in February, it stopped working in September, I was offered a repair which I didn't want. The Tesco guarantee isn't worth the paper it is written on. Despite buying from Tesco they say my guarantee isn't with Tesco but with their supplier - doesn't say this on any of their paperwork. I will never buy anything from Tesco again, they conceal their terms and conditions and are not interested in the customer at all.”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews