Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a fridge freezer and told the guy who called to arrange delivery I lived in a 1st floor flat with no lift. They were also suppose to take the old one. When it was delivered it was a guy on his own who couldn't deliver it & wouldn't let my son help due to insurance, so he left it in the foyer of the flat and obviously didn't take the,old one - over a week later and several phone calls (on my part) I'm still stuck with the old one and they just don't want to know, once they've got your money you really don't matter - I've told them to refund me and come and collect the item, will never use this company again, worse than useless not surprised Tesco are in trouble - will shop at John Lewis in future their customer service is second to none!!!”

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Posted 10 years ago

“Ordered some speakers from tesco direct on my girlfriends tesco account but in my name on my credit card. they took the payment fine but i couldnt collect my order and customer services wouldnt talk to me as it wasnt my account regardless if I placed the order and paid. bottom line, took my money but didnt want to help! will order from amazon next time!”

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Posted 10 years ago

“Very pathetic service..placed an order for tv stand, which I have received damaged one..spoke to customer line for refund & to take back the pproduct. .they said once item is returned will refund the amount. Wasted my 2 days for somebody to turn up..but no body has come..customer service people are useless..they cannot specify time, neither they contact ...will never again shop with tesco's..my 1st shopping experience was literally disappointing.”

Helpful Report

Posted 10 years ago

“In effect no warranty. In effect no warranty for a faulty Senseo machine that I am unable to return for a refund. I was told I could not return it to the store from where I collected it from and a courier would have to collect it between 7am and 7pm. Not convenient to wait in for 12hrs for a pick up, so arranged to leave it outside in an obvious place for courier to collect. Courier has failed to collect the item or leave a calling card on two separate occasions, so have given up and the item is on its way to the dump. If I cant return it for a refund...then in effect no warranty! This is the 2nd attempt to leave a review. The first has disappeared somehow.....”

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Posted 10 years ago

“Bought Nokia mobile phone Asha 210 for £29 from Tesco Direct only to find out that my local Tesco supermarket was selling it at£19!! Complained to Tesco Direct but there response was negative. They refused to refund the difference! My advice. Do not buy from them before you check your local store. C. Paul”

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Posted 10 years ago

“Total fiasco i will never use this company again . A next day delivery took nearly two weeks to arrive all the time we were lied to and generally messed around .If I ran my business like this id be bust in no time. Worst service ever.”

Helpful Report

Posted 10 years ago

“Terrible service, DO NOT USE! I went in-store and ordered product and was told it would be ready for collection the next day after 3PM. The next day I received an automated call telling me that it had been delivered to the wrong store and I would receive a text when it was ready for collection. I later called Tesco to ask when I would likely be able to collect it to be told that the order had been cancelled and to call customer services. When called customer services they said the ordered hadn't been cancelled but was still on ordered but wouldnt arrive in store for another two days. The lack of communication, no real apology and complete incompetence drove me mad and then to be told that even though they already had my money I would have to wait at least 3 working days for a refund, they were lucky I didn't scream even if they did record the whole conversation.”

Helpful Report

Posted 10 years ago

“Dreadful service I was asked by Tesco recently to review my purchase, I would have done if I had actually received it!! After 2 weeks of waiting for it to arrive at local store I went to investigate where my order was. After the sales lady ( who was very nice and helpful) called the dispatching depot they told me that my order was lost and I wudnt be getting it.That was the day before Christmas eve. I was not a happy bunny. Will think twice about using click and collect again or probably any online ordering from Tesco direct :-(”

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Posted 10 years ago

“My christmas tree had 6 days of delay !!”

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Posted 10 years ago

“ordered a lego set on thursday last week so plenty of time before a party my son was going to the following thursday. got an e mail saying it was in on the friday went to collect on the monday and not in, went again on tuesday not in but they had not unpacked the orders that had come in so told me to come back the next day. Went again on the wednesday for the 3rd time and found it had been sent to the wrong tesco store. they ordered another one which is due in tomorrow (thursday a week later) which is too late as my son is going straight from school to the party. So will be returning it for a refund if it does turn up.”

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Posted 10 years ago

“afsd”

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Posted 11 years ago

“Really poor service. Called three times to chase delivery and fobbed off. Waisted a whole Saturday and now I have to do the same on Sunday as they are going to try to deliver again as the van broke down. I can guess already that the van will break down again tomorrow! Shocking customer service I should have had a call at the very least”

Helpful Report

Posted 11 years ago

“received the worst customer service at your goodge street store yesterday, still so angry about it!”

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Posted 11 years ago

“no and no one has rang to say anything. This is the worst customer service I have ever received.”

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Posted 11 years ago

“Has had the worst customer service Tesco. Really unhelpful and completely fobbed off.”

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Posted 11 years ago

“have provided appalling customer service this evening. Over three hours since our delivery slot and still not a word from the store!”

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Posted 11 years ago

“Wow, tesco customer service is awful!”

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Posted 11 years ago

“customer service appalling. Self service till over charged me then I was told to wait in customers service Que which was a mile long!”

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Posted 11 years ago

“bad customer service twice this week trying to sort my insurance. 1 really unhelpful and rude and the other not bothered I'm leaving”

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Posted 11 years ago

“Tesco have pissed me off so much. Terrible customer service”

Helpful Report

Posted 11 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews