Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prices have reduced over the last couple of years and now very competitive. The think I hate, which is obviously deliberate, is the pricing policy on vegetables, for instance one type of bananna priced by the kilo the one next priced individually etc.etc. Peter Jones”

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Posted 7 years ago

“I order regularly from Tesco grocery using their Click and Collect service. It's not very often that I have any problems, the order is 95% of the time at the collection point and when it hasn't been and I have complained, they have given me a voucher as way of apology. My orders are substituted and often a reasonable option, which you can always reject if you don't want it. It saves me a lot of time doing my shopping this way and I am very happy with it.”

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Posted 7 years ago

“good customer service and gave me what i needed”

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Posted 7 years ago

“They get a lot of stick in my small town but I love the place”

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Posted 7 years ago

“Very convenient and not far from home. Bargains to be had most evenings.”

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Posted 7 years ago

“Very convenient and not far from home. Bargains to be had most evenings.”

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Posted 7 years ago

“Always happy to help”

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Posted 7 years ago

“Shopping delivered on time with no mistakes”

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Posted 7 years ago

“Handy handy handy”

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Posted 7 years ago

“The ease of shopping was what made me happy as it was easy to go in store and pick it up without having to wait in a queue and feeling unvalued.”

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Posted 7 years ago

“Very good”

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Posted 7 years ago

“They usually have what I need, it's convenient to me and the fruit and veg doesn't go off as quickly as it used to with Tesco!”

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Posted 7 years ago

“Because”

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Posted 7 years ago

“Parking is a dream. Hardly ever have to queue at tills. Great Sales - bought a 20l Mirror face Russel Hobbs microwave for £49.00”

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Posted 7 years ago

“Just convenient and I collect their points”

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Posted 7 years ago

“The website proved to be a little troublesome & I wasn't able to use my Tesco vouchers as the products on line were from a company endorsed by Tesco which annoyed me a little! The items have however arrived on time with free delivery.”

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Posted 7 years ago

“I've shopped there for 30 years, reasonable prices, friendly staff”

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Posted 7 years ago

“Helpful staff”

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Posted 7 years ago

“Everything you need you can find it there”

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Posted 7 years ago

“Self check out service available in more tills than usually.”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews