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Tesco Direct Reviews

3.2 Rating 2,178 Reviews
55 %
of reviewers recommend Tesco Direct
3.2
Based on 2,178 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.5 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult

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Tesco Direct 3 star review on 16th April 2025
Clifford
Tesco Direct 1 star review on 11th February 2025
Saba Akhtar
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
29
Anonymous
Anonymous  // 01/01/2019
Prices have reduced over the last couple of years and now very competitive. The think I hate, which is obviously deliberate, is the pricing policy on vegetables, for instance one type of bananna priced by the kilo the one next priced individually etc.etc. Peter Jones
Helpful Report
Posted 7 years ago
I order regularly from Tesco grocery using their Click and Collect service. It's not very often that I have any problems, the order is 95% of the time at the collection point and when it hasn't been and I have complained, they have given me a voucher as way of apology. My orders are substituted and often a reasonable option, which you can always reject if you don't want it. It saves me a lot of time doing my shopping this way and I am very happy with it.
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Posted 7 years ago
good customer service and gave me what i needed
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Posted 7 years ago
They get a lot of stick in my small town but I love the place
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Posted 7 years ago
Very convenient and not far from home. Bargains to be had most evenings.
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Posted 7 years ago
Very convenient and not far from home. Bargains to be had most evenings.
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Posted 7 years ago
Always happy to help
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Posted 7 years ago
Shopping delivered on time with no mistakes
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Posted 7 years ago
Handy handy handy
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Posted 7 years ago
The ease of shopping was what made me happy as it was easy to go in store and pick it up without having to wait in a queue and feeling unvalued.
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Posted 7 years ago
Very good
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Posted 7 years ago
They usually have what I need, it's convenient to me and the fruit and veg doesn't go off as quickly as it used to with Tesco!
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Posted 7 years ago
Because
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Posted 7 years ago
Parking is a dream. Hardly ever have to queue at tills. Great Sales - bought a 20l Mirror face Russel Hobbs microwave for £49.00
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Posted 7 years ago
Just convenient and I collect their points
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Posted 7 years ago
The website proved to be a little troublesome & I wasn't able to use my Tesco vouchers as the products on line were from a company endorsed by Tesco which annoyed me a little! The items have however arrived on time with free delivery.
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Posted 7 years ago
I've shopped there for 30 years, reasonable prices, friendly staff
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Posted 7 years ago
Helpful staff
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Posted 7 years ago
Everything you need you can find it there
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Posted 7 years ago
Self check out service available in more tills than usually.
Helpful Report
Posted 7 years ago
Tesco Direct is rated 3.2 based on 2,178 reviews