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Tesco Direct Reviews

3.2 Rating 2,178 Reviews
55 %
of reviewers recommend Tesco Direct
3.2
Based on 2,178 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.5 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult

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Tesco Direct 3 star review on 16th April 2025
Clifford
Tesco Direct 1 star review on 11th February 2025
Saba Akhtar
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
29
Anonymous
Anonymous  // 01/01/2019
Good selection of produce, well presented. With helpful staff
Helpful Report
Posted 7 years ago
Tesco is one of the best shops for quality and prices and have very helpful and friendly staff
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Posted 7 years ago
good value
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Posted 7 years ago
range of products
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Posted 7 years ago
They have a good range of products and they have friendly staff
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Posted 7 years ago
Good face to face services
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Posted 7 years ago
They have almost all the products I want and I find the self scan really useful.
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Posted 7 years ago
Everything is easy to find and the staff are usually quite helpful when I do require their help
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Posted 7 years ago
Great customer service
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Posted 7 years ago
the self service tills allows me to get through the tills faster.
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Posted 7 years ago
The customer service was lovely, the staff were everywhere, waiting to help their customers and the shop was extremly clean
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Posted 7 years ago
By informing me of when an order that was previously out of stock was now back in for ordering.
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Posted 7 years ago
Can use clubcard points towards purchases
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Posted 7 years ago
The staff is nice and the products are quality
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Posted 7 years ago
Easy access to store and god lay out better shopping good at check out
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Posted 7 years ago
Always shop at Tesco direct for toys. It provides great value for money, good service, speedy delivery and also can collect points. Would definitely recommend to friend.
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Posted 7 years ago
The selection is amazing and the prices are pretty much the same as everyone’s due to the pricing fixing. Tesco home brands are just as good as named brands.
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Posted 7 years ago
Was able to get what I wanted all under one roof.
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Posted 7 years ago
good deals on food
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Posted 7 years ago
Good price for a good quality product.
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Posted 7 years ago
Tesco Direct is rated 3.2 based on 2,178 reviews