“Just look at the reviews it’s true honestly the government needs to get involved but they rich and don’t care water is dirty and harmful and you expect someone to pay 400. A year I can source and clean my own water for that price”
“Horrible, horrendously stressful experience with this utility provider. Sent a final bill which was extortionate for a small 3 bed house, I asked for clarification on the rates they applied and received nothing but a letter threatening me with legal action if I didn’t pay within 7 days which was a shock considering I never missed a payment! Overall the senior management at Thames just need to do a better job for their customers.”
“As you can see this is just another bad comment for them which they won’t care about. Bulshit company not sure how they can even exist. Been without water foe few days so called Thames water. Customer service worst ever received”
“I wish I could give this company a ZERO .... their phone no is always different and so is the email address and postal address. I tried to pay a bill which I sent to Slough and that was returned by the post office saying they are no longer there. So I called to find the correct address .... the assistant had problems with her computer and then she said "can you call us back in about 20 minutes!" what company would ask a customer to call them back? This is the most useless company on the planet ....”
“I called out Thames Water to unblock a main sewer drain on the road as it began backing up into my external gullies / drains. On the the of the job, they sent out Lanes Group to carry out the work. There were 5 engineers, and they managed to flood my garden and destroy a huge retaining wall. Currently stuck with them in an investigation over liability, but costs are likely to be ATLEAST £30,000 to repair everything. Has been two months already and still "ongoing". Absolutely horrendous care for their work. Thames Water claimed ZERO liability for the incident and told me to deal with Lanes Group (their contractors). I wasn't even aware they hired out contractors till after the incident. How was I supposed to know they were contractors when they are wearing Thames Water branded uniforms and equipment, and didn't even provide any introduction. Stuck in horrible investigation now for OVER 2 MONTHS!”
“Came in from work last Saturday to find drain blocked, reported online. Went to visit my brother who is terminally ill in Bournemouth on Sunday, returned Wednesday hoping job would be done. Drain outside of kitchen still not clear, emailed CEO of Thames with all of the above, received an email to apologise from a member of her team. Thursday whilst at work received a call from a Lanes engineer to say they have called, on return found drain remains blocked. On Friday received a call back from Thames to say would Lanes would call Saturday. Returned from work Saturday evening, you guessed it…….. I’m not responsible for the blockage as I don’t pour fat down the drain or use wet wipes just trying to get problem fixed.”
“I am absolutely delighted with Thames Water!
The lady I spoke to in customer service yesterday regarding our issue was exemplary. She was polite , reassuring & efficient, 5* service.
The engineer arrived within 2 hours after my call. He was also very polite .quickly sorted out the issue again 5* service!
Thank you Thames Water, brilliant service.”
“Thay took Money ,2 month after I close the account with them I spend hours and hours on the phone with them and they said sorry it was mistake we will refund you the money after 10 days and every time I called they saying the same story they are ridiculous please don't go with them is better you pay more then to deal with them”
“1 star: Bad
11 minutes ago
Thames Water scum !
What a despicable filthy company this is !! This week their sewer blocked because it was defective and flooded under my bungalow with raw sewage.. they attended my property and unblocked the sewer then made minimal attempt to pump out the sewage from under my property. My mains water drinking pipe and all my electrics and plumbing are all still submerged in all my neighbours raw sewage.. my partner has written to them and said it is not good enough and they have replied..someone named Jason from Thames water has replied and stated “we are not admitting liability I suggest you claim on your insurance or pay for the repairs yourself then attempt to take us to court but the onus of proof is for you to prove our sewer is faulty” !! What a despicable excuse for a human and his employer Thames Water are utter scum !! I’m now forced to instruct my own contractors and remortgage the 20k clean up bill in the hope of getting it back !
I will be writing to my MP amongst other people but be aware of this if you are ever unfortunate enough to have a Thames Water Sewer on your property”
“I am still awaiting a reply after furnishing you with my concerns. You. Are fortunate to have a monopoly on London water. Your customer service is non existant”
“This truly dreadful company have a monopoly on water and waste services. This is the only reason they have any customers as
if there was a choice everyone would take their business elsewhere. Our drains are blocked and we are unable to bath, use the washing machine etc because if we do the manholes will overflow, pumping raw sewage and other peoples tampons and sanitary products all across our patio. I know because it's happened many times before, but Thames Water won't invest in updating the pipes and appear to only be interested in profit with no care for customer service. In spite of 4 phone calls over a period of 48 hours and 2 visits, the drains are still blocked and we were given no information about what was happening. When we phoned yesterday afternoon we were told a big lorry would arrive at 9pm to unblock the system. Of course it hasn't and the drains are almost overflowing. Sometimes I actually think they just lie to get rid of you. My partner calls them the worst company in the country,”
“Here we go again THAMES WATER DIG UP ROAD .3 WAY TRAFFIC LIGHTS OUT BARRIER OUT , note we are fixing pipework , WHERE NO ONE THERE FOR DAYS , WE WINT GET A FINE BECAUSE WE HAVE STARTED THE JOB , THEY MUST HAVE HUNDREDS OF HOLES OPEN AND TRAFFIC LIGHTS OUT , THAMES WATER FOR YOUR MANAGEMENT A LITTLE TIP DIG UP ROAD FIX LEAK FILL IN HOLE .TAKE LUGHT AWAY THAT ARE CAUSING A CALAMITY ISSUE, JOB DONE , AND I DONT WANT 50,000 POUNDS PLUS , A YEAR FOT
FOR IT SORTED ,,,, NOT HARD IS IT ,,,,”
“Since November 2020 they changed our outside water pipe till now in April 2021, it's leaking all the time. And very big noise make our whole family feel very bad. Leaking getting worse and noise is getting bigger. Still waiting Thames water come to fix. Customer service Not helpful at all. Every time call them just make big circle and nothing can be solved. Attached video of room noise you can hear and outside leaking picture”
“Trying to resolve an issue with Thames Water since October 2018. In October a metre was fitted. I was told eve though you've paid the bill in full TW will calculate use and refund as unlikely I would use what my current yearly bill was as I loved alone and travelled frequently so usage low. It's now 2021 TW still charing me full bill despite coming out 3 times and confirming I have a metre. In terms of hours spent calling and speaking to call centre with team based in SA who are no help whatsoever and just keep passing the buck. It's a complete joke how my issue is being handled. TW clearly not keen to refund monies back to their customers. I've never experienced a company that so badly set up and takes over £500 from someone single in a flat who hadn't been there for last 4 months and still charged over £540 for water and only came out to property again because I was moving out. Incompetent is an understatement for their customer service. Nothing short of appalling. I call and call to ask about my refund and nobody can help. The Chairman of this corporation needs to look into how this company is being run.”
“I noticed sewage coming up in my garden so called Thames Water at 2pm on Saturday. After giving my details I was told a team would be with me within 24 hours. At 4pm on Sunday 2 hours after the deadline I called Thames Water to be told there was no record of my call the previous day, the person whose name I have, had clearly not entered the job. I was then told that a team would be with me within 24 hours by 5pm on Monday, today, and again no one has turned up and in both cases no call or sms to say they have been held up. So I called again and asked for a manager to call me and a voicemail was left for me at 6:10pm to say that a manager from operations would call me within 2 hours.
Yes, you’ve guessed it, no call from the manager of operations at Thames Water.
This company is abysmal, inefficient, seemingly couldn’t care less about customers and has made me 3 promises and failed 100% to keep them!”
“My father died in August leaving my elderly mother alone, my sister and I were able to deal with all their finances setting up new accounts and moving any DD to my mothers account. She has had a couple of strokes and was unable to do this on her own, everyone one of these organizations were brilliant at such a horrible time. ALL except Thames Water, they were unhelpful and their Customer Services was a joke, they are now hounding a vulnerable old lady for payment even though we have set up her account on numerous occasions, they should be ashamed of how they treat the elderly”
“I wish I could give them a 0 Star. They are ridiculous and unfair. They send me a bill of £629.66 for an apartment that I barely live in (I used to live abroad and the apartment was empty for that year). Call them several time, no response, no progress, promise to call me back after they make investigation, wait for another 6 months with no response. Then they sent another letter say if I dont pay in full, they will register a payment default on my credit file.
What a bad company!”
