“worsted customer service. They never resolve the issue, they just 'report' it on their computer system. I have called over 30 times and been on hold hours over the course of 6 months. The issue is still not resolved. They have over charged me a lot because they have set the initial meter reading different to the actual reading I sent them. Every time I call I am told to wait another 10days for the update to appear on my account, but it never does. I deserve compensation for the amount of time I have wasted trying to deal with this company.”
“Error in submitting meter reading resulted in incorrect billing. Instead of consuming 44 cubic meters in the period Thames Water billed my account for consuming 440 cubic meters. Billed £1200!!
The problem raised to Thames Water in August 2020. Followed up multiple times until December 2020. Thames Water claimed the dispute was submitted to their Dispute team for investigation. At least on three occasions promised to resolve the issue within 10 working days. However, to this day the issue remains. In December 2020 a case manager confirmed the issue was a mistake and gave assurance it would be fixed within three working days. To this day the error has not been fixed. Furthermore, a new billing was received in January 2021 with some strangers name and different account number requesting payment for water consumption at my address. Also, in a week of 11 to 18 January 2021 I received 6 different billings for water consumption at my address. I'm still waiting for a reply and solution!!”
“They are the monopolist company all over the country what makes them behave very impudent and unfair. They treat customers very badly, no any customer service at all, they just irritate you if you contact them also, what is more important they cheat you, charge you more they you use setting unfair tricky bills. The moto of this company, I would say: “take as much as it possible” I PAID THEM A LOT…and was not possible to find out why and what for?? They just grab people and Government must take this company under the control!!”
“Among st all the other types of services in the Uk, Thames water is the best. I am highly sensitive persons and get very worked up at short comings in services from essential department that are critical to basic living, like water, shelter, electricity, gas and council services. However, how much I try to locate a fault in the services of Thames water, I could never spot one in my one and half years in the UK. The staff seems to be the best managed in terms of patience and dedication, the lines to them are never as busy as the rest. This company indeed is doing a fantastic job for the country as a whole. God bless the entire team at Thames waters.”
“I received a bill for 1200 then i called thames water .they came found a leak fixws leak 3 months later now i receive a bill for 2770 which is a joke”
