Global Work & Travel Reviews

Name: Global Work & Travel
Address: Level 1, 55 Collins Street, Melbourne, Victoria
Rating: 4.83

4.8 Rating 7,294 Reviews

98 %

of reviewers recommend Global Work & Travel

4.8

Based on 7,294 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Global Work & Travel:

Established since 2008 and with 4 global offices, 100 staff and more than 75,000 customers, choose Global Work & Travel when you want to travel with the best to Be More Than A Tourist™.

Visit Website

Phone:

+61 7 5528 4813

Email:

social@globalworkandtravel.com

Location:

Level 1, 55 Collins Street,
Melbourne
Victoria
3000

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Global Work & Travel 5 star review on 14th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was scammed £700, I'm just glad I cancled when I did or it could have been worse”

Helpful Report

Posted 8 years ago

Hi Carmen, We're sorry to hear you feel this way. We have however looked into your feedback & history, and can advise that in our system it shows that you were fully refunded because you were offered a job which was better suited for you in another country. We pride ourselves on providing a premium service to all of our customers and we would like to hear more about your experience with us so we can make improvements where necessary. If you could please get in touch via feedback@globalworkandtravel.com we’d love to try and address your concerns. Thank you.

Posted 8 years ago

“We chose this company because they promised to give us 24 hour support, should an emergency arise. They also promised us a job. While we did have a job upon landing, the gig was not at all what had been advertised to us, the pay was severely under the Australia minimum wage, and when our “trial period” was up, we called the company to ask for a relocation and not only did the emergency hotline not work, but their response was an automated email that listed four websites that amounted to the Australian version of Craigslist. All of this went down within one month of our trip and from that point on we knew we were on our own in this game. We also felt like there was a lot of illegal activity going on at the place where we worked. Later in the trip I heard that the company was giving away “travel vouchers” in exchange for essays and photos of our trip. Being a blogger, I immediately applied to several of these contests, in hopes of making back some of the huge chunk of dough I had already wasted with this company. Fortunately, I won about five of these contests and earned over $900 in travel vouchers. I was ecstatic! How nice it would be to fly home on these vouchers once my trip was finished. I was relieved to know I had one less thing to worry about. Unfortunately, when it came time to book my flight home, the company said the travel vouchers were only good for other trips abroad through this company. This was after I sent them an email which quoted my personal representative of the company. She had clearly explained that the vouchers were good for any trip or activity booked through the company. There was no mention about it having to be an overseas work and travel trip. While I did my best to argue, they simply didn't budge and not only did I have to scramble to find money for a flight home, but I also lost over $900 worth of earnings for my personal essays and photos that were now public property of this dreadful company I wanted no part of.”

Helpful Report

Posted 8 years ago

Hi Haley, We're sorry to hear you feel this way about your experience with us back in 2016. We truly get upset when we hear feedback like this, as it goes against our organisation’s vision and purpose. We have however looked into your feedback & travel history, and can advise that our system shows that you were offered two opportunities when you first arrived & within your initial accommodation, as our service promises to do. The first being in Sydney which you declined, and the second you accepted at a resort in South Australia which included all accommodation & meals, and was not below minimum wage once off-set. All of our Working Holiday trips require a 4-month commitment to your Host Organisation which is made clear by us throughout the entire trip-planning process, and your Trip Coordinator advised if you were to abandon your host without proper notice, we would be unable to provide further opportunities without first looking after our other travellers who are yet to arrive, largely out of fairness. This is why some local sites were provided as advice if you wished to find something sooner than we would. In our system, you received 1 x Travel Voucher from our ‘Global Gap Year Survey’ (valued at $200 AUD), which you were informed ‘could’ be credited towards flights or insurance. You then entered our ‘Share The Fun’ competition, where you scored a GoPro and a $500 Global Voucher. You were informed that you could not use this $500 voucher towards flights, only towards future Global Trips - this was also clearly stated on the entry form. We have never run any ‘essay competitions’ and we really encourage you to email us about this, as we fear you may be confusing us with another travel company. We would like to investigate all aspects of your complaint, as we thrive on feedback to make our trip experiences the best possible, and much better than our competition. Please feel free to contact us on feedback@globalworkandtravel.com so we can try rectify what you felt went wrong. Thank you.

Posted 8 years ago

“Quick follow up was awesome but didn't hear again after I had put my deposit down. I was told that I would be contacted the following day if I had any questions about this next step after my deposit and still haven't heard anything as I had a question.”

Helpful Report

Posted 8 years ago

Hi Iloa, Thanks for taking the time to write a positive review! We're super happy you had a great experience and we’re thrilled to hear your feedback. As we pride ourselves on providing a world-leading service, I have followed up with our Coordination team to ensure they had followed up and answered any questions you still had. I was assured they had been in contact, however if you require any further assistance feel free to get in touch via feedback@globalworkandtravel.com. Thanks!

Posted 8 years ago

“I liked the fact that we were talking to someone who has been through what we are doing”

Helpful Report

Posted 8 years ago

Thanks for the positive feedback, Adam! We pride ourselves on providing a premium service to all of our customers, so we're over the moon to hear that you had a great experience. Best wishes from The Global Work & Travel Co.

Posted 8 years ago

“They were very genuine and gave me loads of information and details which helped”

Helpful Report

Posted 8 years ago

Hi Deane, Thank you for choosing The Global Work & Travel Co. for your trip! We're so thrilled you had a 5-star experience and that you were filled in on everything and all your questions were answered along the way. We're over the moon that you had a great experience with us!

Posted 8 years ago

“By telling me what to expect and giving my support!”

Helpful Report

Posted 8 years ago

Thanks for the positive feedback! We pride ourselves on providing a premium service to all of our customers, so we're over the moon to hear that you had a great experience. We are so pleased that you are enjoying your trip with The Global Work & Travel Co.

Posted 8 years ago

“Gave me the confidence and knowledge to be able to go away and work”

Helpful Report

Posted 8 years ago

Hi Layton, Thank you for choosing The Global Work & Travel Co. for your trip! We're so thrilled you had a 5-star experience with us and that we were able to fill you in on everything and answer all your questions along the way. We're over the moon that you had a great experience with us!

Posted 8 years ago

“Oliver was extremely friendly and helpful and Adam was really kind and has helped me out with the deposit so much”

Helpful Report

Posted 8 years ago

Hi Molly, Thanks so much for taking the time to write such lovely feedback! We're thrilled to hear your feedback and that you had such a positive experience with Adam & Oliver and that they were super helpful throughout the entire process. Thanks for travelling with The Global Work & Travel Co.

Posted 8 years ago

“I was provided with a large amount of information about a working holiday in Canada and all of my questions were answered.”

Helpful Report

Posted 8 years ago

“Presley was super helpful!! Wasn't really sure what I wanted to do and she went through all my options and found the perfect fit for me!”

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Posted 8 years ago

Hi Emma, Thank you for choosing The Global Work & Travel Co. for your trip! We're so thrilled you had a 5-star experience with Presley and that she filled you in on everything and answered all your questions along the way. We're over the moon that you had a great experience with us!

Posted 8 years ago

“By giving me the assistance to live out my dreams!”

Helpful Report

Posted 8 years ago

Hi Lachlan, Thanks for taking the time to write a such a positive review! We're super happy you had a great experience and we’re thrilled to hear your feedback, as we pride ourselves on providing a world-leading service. Best wishes from The Global Work & Travel Co.

Posted 8 years ago

“My travel expert was an absolute legend”

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Posted 8 years ago

Hi Daytona, Thanks so much for taking the time to write such lovely feedback! We are so glad your Work & Travel Expert was so helpful and answered all your questions for you. Thanks for travelling with The Global Work & Travel Co.

Posted 8 years ago

“Very friendly staff, looking forward to the experience”

Helpful Report

Posted 8 years ago

Thanks for the positive feedback, Zara! We pride ourselves on providing a premium service to all of our customers, so we're over the moon to hear that you had a great experience. Thanks from The Global Work & Travel Co.

Posted 8 years ago

“Answered all my questions, were really friendly and helpful made it so easy to get through everthing”

Helpful Report

Posted 8 years ago

Thanks for taking the time to write a such a positive review! We're super happy you had a great experience and we’re thrilled to hear your feedback, as we pride ourselves on providing a world-leading service. Best wishes from The Global Work & Travel Co.

Posted 8 years ago

“Helped lay out how easy whole thing is, and got me started on the right path.”

Helpful Report

Posted 8 years ago

Thanks so much for taking the time to write such lovely feedback! We are so glad your Work & Travel Expert was so helpful and answered all your questions for you. Thanks for travelling with The Global Work & Travel Co.

Posted 8 years ago

“Given the me the opportunity for a hassle free travel”

Helpful Report

Posted 8 years ago

Hi David, Thanks for taking the time to write a such a positive review! We're super happy you had a great experience and we’re thrilled to hear your feedback, as we pride ourselves on providing a world-leading service. Best wishes from The Global Work & Travel Co.

Posted 8 years ago

“Alex was absolutely positive to work with, he helped us every step of the way and went above and beyond to send us on our way right away, Cheers from Canada, first rounds on me”

Helpful Report

Posted 8 years ago

Hi Jace, Thank you for choosing The Global Work & Travel Co. for your trip! We're so thrilled you had a 5-star experience with Alex and that he filled you in on everything and answered all your questions along the way. We're over the moon that you had a great experience with us!

Posted 8 years ago

“they fully helped me and made me feel comfortable about going away on my own”

Helpful Report

Posted 8 years ago

Hi Alexandra, Thanks for taking the time to write a such a positive review! We're super happy you had a great experience and we’re thrilled to hear your feedback, as we pride ourselves on providing a world-leading service. Best wishes from The Global Work & Travel Co.

Posted 8 years ago

“Elijah was amazing and helpful”

Helpful Report

Posted 8 years ago

Thank you so much for taking the time to share your experience with us! We're thrilled to hear your feedback and that you had such a positive experience with Elijah and that he was super helpful throughout the entire process. Thanks again from The Global Work & Travel Co.

Posted 8 years ago

“Good chats”

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Posted 8 years ago

Thanks for the positive feedback, Mitch! We pride ourselves on providing a premium service to all of our customers, so we're over the moon to hear that you had a great experience. We are so pleased that you are enjoying your trip with The Global Work & Travel Co.

Posted 8 years ago

Global Work & Travel is rated 4.8 based on 7,294 reviews