Name: Global Work & Travel
Address: Level 4, 152 Elizabeth St, Melbourne, Victoria
Rating: 4.83

“Sadly wasted my money on global work and travel for my 2 year working visa in the UK. The price for what you get is a laugh. You can do it all yourself for free! It’s easy to go through the visa process, book plane tickets and find a live in accommodation job on Indeed super quick and it’s such an easy process. Ditching this company and doing this on my own has been way less stressful and made me much more happy. My trip coordinator was very kind and seemed like a hard worker so I appreciate the time and effort done by her to begin with.”

Helpful Report

Posted 2 months ago

Hi McCartney, We're sorry to hear that you feel this way about your trip and experience with Global. We understand that some travellers prefer to navigate the visa process and travel arrangements independently, and we respect your decision to do so. However, many of our customers choose to book through us to save time, stress, and money sorting it out on their own as we organise everything for our customers from start to finish. We're glad to hear that your Trip Coordinator was really helpful with your trip and we will pass this feedback on. We wish you all the best with your future travels. Global Work & Travel!

Posted 2 months ago

“This trip is grossly overpriced for the value provided. I would not recommend the company to anyone. My experience is NOT unique. Every ‘Global’ traveller I have come across so far has been equally dissatisfied and regretful of using the company. Do not be fooled by their pressure tactics and persuasiveness while you are vulnerable thinking about moving somewhere new. There are other services that can help you without the obscene price tag. First, the visa & TFN are very simple to do on your own - all they do is send a google doc with instructions anyway. Don’t be fooled that it is complicated, they are making money off of you thinking that! The flight options they gave me were $1000+ more than market value. The insurance is fine but again, you can find your own online easily. As for “finding accommodation” - they send you a link to the top 5 google websites for apartments in Australia. That is it. For jobs, the options they have available are very limited. I will admit I had a specific idea in mind for where I wanted to work, but the options they gave me were a joke. Some in the middle of nowhere, some dingy bars off the side of the highway. You can look at job boards before or after you arrive and find much more suitable options for yourself. I also found the job coordinator to be rude and short with me when I didn’t accept the job they found me. As for when you get there… the activities planned are underwhelming - you are very much on your own doing a few tourist activities they give tickets for. The orientation is a 15 minute zoom call. The activities and hostel, all of which you can book easily yourself, sum to less than maybe $600 in value. The SIM card they gave me didn’t work, and I learned you can buy one at the airport for $2 as soon as you land. The “emergency hotline” hasn’t worked for me or my parents when they tried - rang through to voicemail. Don’t overestimate the ‘social’ value. The online chat is not actively used. All in all I am completely unimpressed with the value and services provided. I hope others can think more critically than I did about whether this is a worthwhile service, and not be tricked by the exciting videos and pushy phone calls. This is not meant to reflect poorly on my trip coordinator who is very kind and works hard - this is just her job, I understand. It is about the company itself. I understand where the 2014 lawsuit stemmed from and am shocked there is not more done to prevent companies like this taking advantage of young travellers.”

Helpful Report

Posted 4 months ago

Hi Caroline, Thank you for taking the time to share your feedback regarding your recent experience with us. While we appreciate your feedback, we would like to take this opportunity to address each of your concerns to ensure a clear understanding of the services we offer. First and foremost, I want to emphasise that we operate as an arrival & support service with the primary goal of simplifying travel and offering continuous assistance throughout your journey to Australia. Providing convenience and peace of mind for all of our customers who are making the move to a new country, in turn making the move easy and stress free. Our comprehensive trip packages cover a wide range of inclusions, including pre-departure support, visa guidance, initial accommodation, airport transfer, arrival activities, job matching, orientation session, assistance with setting up a bank account, obtaining a Tax File Number, ongoing in-country support, plus more. While certain tasks can be completed independently, our customers appreciate the value we bring by streamlining processes and alleviating the stress associated with relocating to a new country. Regarding job matching, we transparently communicate that we are not a recruitment agency and cannot guarantee specific job types or locations. We take note of your preferences, but at the end of the day, it is down to our partner organisations who are real employers on who they wish to interview and then ultimately hire. Your location preference was the Gold Coast, which our team worked hard to organise an interview for you there. You attended your interview and were successful and offered the role. This would have allowed you to start working a few days after arriving and having an income straight away, which is exactly what our trip is designed for. This saves you time and money on applying for roles yourself and spending your first few weeks printing and handing out resumes. Unfortunately, you opted not to accept the position as it did not align with your specific preferences for certain Gold Coast suburbs. Despite efforts to connect you with potential employers in those specific suburbs, they chose not to proceed with an interview. We work with a diverse range of Partner Organisations all over Australia from coastal locations, major cities, stunning island resorts and rural towns for a true Australian experience. Our vast network includes various job types, including hospitality, customer service, sales, labouring, construction, and a range of other opportunities. We encourage our travellers to remain open to all experiences in Australia as you will always be around like minded travellers and having a great experience, it’s always best to remain flexible rather than only looking at specific locations. Upon your arrival, our team provided a 30-minute virtual orientation session, which covers essential information about living and working in Australia. Additionally, we set up your Tax File Number for you, so you could spend your time instead enjoying your first 4 days and all the arrival activities included in your trip. In regards to accommodation, some of our partners offer staff accommodation, and others don’t. This is explained in depth during our calls and our team remains available for any assistance or advice that you need to help with finding somewhere more permanent to live. Our Global Emergency Line operates 24/7, ensuring constant availability every day of the year. If you can provide the number you called from, we'd be more than happy to investigate further. Rest assured, our Emergency Line is consistently responsive and all calls are always answered or returned. All the inclusions of your trip remain available for your use. While we regret any dissatisfaction you may feel, our team remains dedicated to providing assistance throughout the remainder of your working holiday in Australia and will be available for any support or questions that you have. We appreciate your understanding and look forward to continuing to support you. Global Work & Travel

Posted 4 months ago

“I’ve been waiting until I got back to Australia from my working holiday in the UK to make this review. I had the unfortunate displeasure of being a bored 18-year-old during Covid lockdown when a salesman from global work in Travel contacted me. Within 30 minutes, I had paid them $3000 for their services, along with paying $1600 towards a flight that would be booked after Covid had passed and $1800 towards nine months of travel insurance, which upon researching, was double the going market rate. When I finally went ahead with my working holiday 8 months after I had sent money, they booked me on a $1200 flight and said nothing about the other $400 and refused to give me the money back to book it myself. I also wanted to do a multi trip stop which was extremely easy and within my budget to do with Skyscanner, but they said it would cost me an additional $1000 so I couldn’t do that. They also ended up getting my start date for my travel insurance wrong, so towards the end of when my travel insurance was supposed to expire, I have my phone stolen and went to make a claim, but it was expired. Fortunately, after numerous calls, they rectified the situation, but I still had to wait four months to get my money from their insurance company. As far as the working options for the UK go, after all of my terrible experiences, and after looking closer into the bad reviews, I decided not to go with them, because I didn’t want to be exploited at a job and found my own job in a hostel. These guys honestly had the worst response time, I had to call so many times to follow up on issues and coordinate booking things with people, considering it’s their entire job, they were absolutely awful at it. Please, listen to this advice, it is so unbelievably easy to make your own travel arrangements, get your Visa by yourself (which you do anyway because they can’t help you with that), and find your own job. Please don’t fall victim to their salesman and pay them thousands of dollars for absolutely nothing.”

Helpful Report

Posted 7 months ago

Hi Nikki, We are really saddened to receive this review from you and hear how you feel about your experience. We have had a look in into your file, and it seems as though you made some changes with your flights which does affect pricing. As you mentioned, your travel insurance issues were rectified by our team so you were not out of pocket at all. We've been running for 15 years and have had thousands of customers arriving into the UK on our Working Holiday Trip where we have set up an interview for them and they have had an incredible experience. Our team were there to give you all the advise you needed & advised when you were needing to do each step. You changed your tentative arrival a number of times, but we were still here to assist if you wanted to continue with your travels but you arrived in to the country 4 months earlier without informing us or sending us your visa. We wish you all the best for your future travels. Global Work & Travel!

Posted 7 months ago

“The experience itself was good but there was no support whatsoever from global work and travel in term of what I was supposed to do with my time in helping the community and doing my volunteering. I could have organised this trip by myself, spent a third of my money and have the same experience. Very disappointed and won’t recommend to friends and family.”

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Posted 8 months ago

Hi there, Thank you for your review about your recent experience. I am sorry to hear that you feel this way about your trip & Global Work & Travel! We understand when you arrived, you reached out and we immediately spoke with our partner to change you to a different project with more volunteer duties. We typically get really great feedback about this particular volunteer trip as it is more of an authentic experience, but we appreciate your feedback about and will pass this on to the relevant team. If you would like to discuss this further, please do reach out to us directly. Global Work & Travel!

Posted 8 months ago

“So bad, no one cared about what I wanted from my trip that I paid for and it was all about making money for the company. The jobs I was offered were in an unsafe environment and really unclean and one of the bosses was pesty. I had to do everything myself so basically paid for nothing”

Helpful Report

Posted 9 months ago

Hi Brooke, We are truly sorry to hear that this is how you feel about your recent trip with us. We want to assure you that we deeply care about each of our guests and their satisfaction is of utmost importance to us. It is disheartening to hear that you feel like we fell short of meeting your expectations, and for that, we apologise. Regarding the job offers, we always aim to provide opportunities that match our travellers' preferences and requirements. However we are unable to make any guarantees, were were there to assist you with your job interview, however you let us know that you found your own employment. We believe you are referring to the hostel being unclean, not the jobs that we offered as you did not start working with any of our partners. Cleanliness and safety are top priorities for us. While we do not directly manage the hostels, we work closely with them to ensure high standards are maintained. We apologise if the hostel you stayed at did not meet these standards. This particular hostel is one of the top hostels in London and most popular. We regret that you felt the need to handle everything yourself. Our team is always available to assist and support our travellers during their stay, and we would have been more than happy to help had we been aware of the situation. If you would like to discuss your concerns further or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. Global Work & Travel!

Posted 9 months ago

“Refund policy is a joke/criminal”

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Posted 1 year ago

“Me and my partner are from New Zealand and we booked a working holiday through Work and Global.some reason from the start off communicating with them they wernt to interested with helping us until we fully payed for everything which was about ($2700 NZD) We finally payed it but pretty much just payed for them to help us get jobs, Once we payed for this they still were not interested to talking to us, we think its cause we didnt pay for there dumb prices for flights and insurance. One month out from going on our trip we still do not have jobs and lack off communication with the person taking care off us. We finally get job offers which we then reply to and say yes, and two days later we get told recruitment pools are closed. End off story is we had to cancel this trip completely cause apparently theres a huge housing crisis in canada (Which no one told us) and we tryed to get a full refund and now we cant get any money back ( even though work and global did nothing) all up we have lost over $8000NZD”

Helpful Report

Posted 1 year ago

Hi Ben, We are sorry to receive this review and hear how you feel about us. We pride ourselves on providing a premium service to all of our customers so it saddens us to hear that you feel you didn’t have that experience. We would like to clarify some of your concerns in your review. All of our trips have a set price, you do need to pay for your trip in full before going through to our arrivals team or arriving in Canada, this is completely normal for any business to require a trip to be paid before receiving all inclusions or services. However, throughout your entire trip you always had a dedicated Trip Coordinator who was there to assist you with any questions that you may have had and prepare you for your travels. The trip you registered for, our Working Holiday to Canada has a huge range of trip inclusions, a job interview is only one of the inclusions. Our trip offers pre-departure support, visa assistance, initial accommodation, airport transfer, arrival activities, in person orientation session, sim card, bank account assistance, overnight stay in Las Vegas, job interviews plus so much! Before your arrival, our team in Canada were in contact with you and presented you with 3 different job opportunities. One in Kananaskis, one in Lake Louise & the other in Banff! Our Partner Organisations move very quickly so there are cut off dates that you need to respond to. We sent you an email for the role in Lake Louise on November 21st and asked you to confirm your interest by November 28th, which we find is enough time to have a look into the location and role. Unfortunately you didn’t get back to us until December 4th and by then there weren’t any positions left. All three opportunities that were presented to you had staff accommodation, which means you wouldn’t have been affected by the housing crisis. There is a lot of work that goes into your trip as soon as you register for our trip, we do have a cancellation policy that is outlined if you cancel your trip so close to your arrival. We were able to assist you with your trip and all of our trip inclusions if you did continue with your travels, but unfortunately you decided to cancel. We hope we have been able to clarify some of your concerns and wish you all the best. Global Work & Travel!

Posted 1 year ago

“Very POOR service. If your job sucks, they would reply to you "from the partner's perspective" instead of addressing your needs and concerns and instead even worse putting the blame on you. NEVER USE THEIR SERVICE.”

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Posted 1 year ago

Hi, We are really sorry to hear that you feel this way about your experience. We have looked into your file and can see the department manager has repeatedly offered to call you to discuss further, so when you are ready please organise a call. Thanks Global Work & Travel!

Posted 1 year ago

“I paid $1 to explore the option of teaching abroad. A week later they charged my account $248 with warning or authorization. Now I have to wait 7-10 days for a refund!?! Beware!!!”

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Posted 1 year ago

“I paid $1 to explore the option of teaching abroad. A week later they charged my account $248 with warning or authorization. Now I have to wait 7-10 days for a refund!?! Beware!!!”

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Posted 1 year ago

Hi LA, We are sorry to hear that you feel this way about your recent experience with us! After you paid your initial $1 deposit and completed your booking forms, there is a checklist which outlines what happens next. One of the next steps was for you to set up a payment plan that best suits you. If you do not set up a payment plan during this time, you are automatically set up in our cheapest bi-weekly plan, with the first installment commencing after 14 days of booking. We also outline this in our booking terms & conditions which you agreed to upon registering with us. Our team did try to call, email & text you a number of times for 2 weeks to discuss your trip and payment plan with you. Unfortunately we did not receive a response from you so you were automatically set up in the payment plan as outlined above. We have asked one of our department managers to reach out to you to discuss your concerns further! Thanks, Global Work & Travel

Posted 1 year ago

“I would avoid using Global Work and Travel in future and would never recommend this company to anyone. We have not received the “premium” service that Global Work and Travel claim to provide. The initial communication and assistance before arriving was ok, however, since arriving into New Zealand on our Global Work and Travel Working Holiday - it has been nothing but awful. Despite telling Global Work and Travel that we would be travelling to Europe before we left for New Zealand, and being assured that this was not a problem, we were informed whilst travelling that we would need to have all our interviews for a job while we were abroad which was not possible due to issues with us travelling and general wifi. We communicated this with our Trip Coordinator Kim and this was fine to set up once we arrived. We had notified Kim before our travels in Europe that we had issues with our flights (as expected due to all the ongoing issues around Covid). We were due on Thursday 6th October and Kim arranged our interview for the next morning (7th October) at 9am which was really not ideal due to jet lag and needing to prepare. I would like to add that Kim was aware of our arrival date prior to us leaving Europe and arranging this interview. We don’t understand why this could not have been initially requested at a later time even during the time considering it was known when and where we arrived from. We communicated this issue to Kim and on request this was then changed to Monday as this was the earliest time for the interviewer. However, with some hindsight, this could have been organised much better. With Global Work and Travel, you get 4 nights hostel accommodation covered. With our interview on that Monday (October 10th), all accommodation moving forward would need to be covered by us. As of now, it is currently October 26th, my partner has accepted her role and starts on the 29th whilst I am still in contact waiting for the job to be confirmed. This is three weeks of paying for hostels out of our own pocket. This has definitely put us on the backfoot. When I attempted to contact Kim regarding the first initial interview that I had, an issue that I had to raise to the HR team for the company that I interviewed for, she claimed to have not received my voicemails despite calling the correct extension. Moving forward, we have agreed that email may be best. Kim reached out to us last week (Thursday 20th) by phone to discuss the issues we were having and we explained the issues around the job and asked her to confirm a couple of items. It wasn’t until today (Tuesday 25th) that we got a response from her after I followed up with her by email (on Monday 24th). Again, it just seems like there is a lack or delay in communication. These issues around the job that we have faced has made us look to alternatives in case nothing was secured in time - definitely not what was advertised to us when booking with Global Work and Travel. Before booking, we assumed the ‘Extra Interviews’ meant that they would support you and arrange other interviews if there were issues. This is not the case. As we mentioned above, there was an issue with our flights due to Covid. This resulted in us arriving in Auckland on October 6th instead of October 5th. Global Work and Travel had booked us into the normal hostel that they use for their travellers. However, due to the change, it meant that the hostel had no availability to change the arrival dates. So, they booked another hostel for us and sent us the details. We were fine with this as it was something out of everyone’s control. However, when we arrived at the hostel, the room smelled of damp and actually had mould around the windows. This is a hostel that Global Work and Travel have sent other travellers to with no issues. However, our experience of this was not great. When we called Kim to express our concerns she did to her credit immediately look at other options. As this was over the weekend, there were limited options but she did find us another hostel that they also have used in the past. In this hostel, the images shown online were not what we got. As an added bonus, there were bed bugs and hairs on the bed of which we provided images to Kim. This was not the greatest experience that we have had arriving into a new country where we hope to spend the next year. However, Global Work and Travel have sent other travellers to these locations and it seems like the hostels haven’t been checked properly by the company. Again, I would not call this a premium experience in the slightest. We notified Kim that we would not be staying because of the above reasons and arranged to stay with a family friend. As a gesture of goodwill, Global Work and Travel offered an extra 3 nights of hostel accommodation to use but this should not have happened in the first instance if the hostels are properly checked by the company. As mentioned, Global Work and Travel offered us the 3 nights accommodation that we did not use in Auckland. We used this in Wellington at a hostel that we picked as we had honestly lost faith in the company in picking a hostel. Any ‘“help” about tax numbers/setting us up in accommodation/ a bank account was just a link to an online form or website that we had already been using. For example, looking for accommodation we were told about Facebook Groups and Trade Me. I don’t consider this to be “premium” support. With setting up a bank account, Kim provided us with a link to set-up an account with BNZ prior to our arrival into New Zealand. At the time of writing, there are still long delays with setting up a bank account in New Zealand. This prevented us from obtaining our tax number. We found this out on our own and then started reaching out to other banks in New Zealand so we could set up an account. When we informed Kim about this, she was already aware of the delay but this information would have been best communicated with us so we could look to other banks to obtain our tax number sooner. Global Work and Travel advertises giving a New Zealand mobile number & SIM with loads of data & credit for your first month. In our experience, this was simply untrue. Kim told us that this would be available at the hostel when we arrived. When I spoke to the hostels reception, they pointed to the side counter where you could pick up ‘pay as you go’ sims unloaded with any value. It wasn’t until orientation that we were informed that they refund you the amount you load in but this was not communicated in the slightest. Ever since we have arrived in New Zealand, our trip has been made more difficult because of Global Work and Travel. We have met and chatted to fellow Global Work and Travellers who arrived in our group who have felt the same way and who have also expressed their disappointment in communication with the company. Honestly, it is cheaper, more effective and less stressful to do it yourself - everything that Global Work and Travel claim to provide in their premium service. I am honestly still trying to work out what premium service and support we have paid for.”

Helpful Report

Posted 1 year ago

Hi Adam, We are really saddened to receive your feedback about your trip with us! Unfortunately as you mentioned your flights were changed which meant the normal hostel we used was unavailable. This was out of everyones control but your Trip Coordinator Kim went above and beyond to try to book you in somewhere else at such late notice when there wasn't much availability. We are sorry these hostels were not up to standard and do want to clarify that these are not the normal hostels we book our customers into or partnered with. We have had customers stay in these locations in the past when all other availability is booked out and we have not heard this feedback before, but again, as we mentioned these are not hostels we use on a regular basis. Your Trip Coordinator Kim has been in touch with you to go over your concerns and we understand that one of our Department Managers will be in touch with you shortly to discuss your concerns further. We do hope that you enjoy the rest of your time in New Zealand! Global Work & Travel!

Posted 1 year ago

“We did not receive what we paid for. Despite telling GWT that we would be travelling around Europe before we left for New Zealand, and being assured this was not a problem, is was not until the last minuet we were informed that we would need to have all our interviews for a job while we were abroad which was not possible. That has resulted in us being on the backfoot since we arrived in New Zealand, paying for accommodation out of our own pocket while we wait to hear back about a job. Any 'help' about tax numbers/ setting us up in accommodation/ a bank account was just a link to an online form or website we had already been using. The hostel that we had arrived to in Auckland was disgusting, we had to request to be moved, only to be moved somewhere with bed bugs. We arrived to find out the bank had delays of up to 2 months so we had no bank account and had to run around and sort it out ourselves, keeping on trend with the whole trip. When we notified our travel coordinator of the delay we found out she had known of this in advance, yet we were still told to use this bank and were just told to contact alternatives ourselves. It is cheaper and more effective to do your trip yourself. We have been incredibly stressed and one more incident away from hopping on a plane and coming home, and we have met fellow GWT travellers who felt the exact same way. We do not even expect a response from this review.”

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Posted 1 year ago

Hi Niamh, We're sorry to hear you feel this way. We pride ourselves on providing a premium service to all of our customers so it saddens us to receive this 1 star review. We do understand that you have been in touch with your Arrival Coordinator frequently since you have arrived and some of these concerns have been clarified but we would like to take the time to clarify them again for you, plus also other readers. There were no issues at all for you to do some travelling before you arrived in New Zealand. We have a lot of customers who travel before they start their trip. As you were travelling you asked if you could have your interview set up on your arrival to ensure you could attend and there were no issues with Wi-Fi. We confirmed this was completely fine to do. We organised an interview for you the morning after you arrived as requested, you asked for this to be changed to later in the day to allow time to prepare, which we requested with the partner and they changed it to the Monday. You had your interview and the partner is still in contact with you. We had you booked into the normal hostel we use for all of our customers once you had finalised your flights, unfortunately your flight had a schedule change, which was completely out of everyone's control. As this was close to your arrival, it meant the hostel then had no availability to change arrival dates. So, we booked another hostel for you and sent you the details, and covered the cost. This hostel we have also sent other travellers too with no issues. We completely understand everyone is different, when you called your Arrival Coordinator to express your concerns she immediately looked at other options. As this was over a weekend there were limited options but she was able to find another hostel which we have also used in the past and sent you the information & booked you in to this hostel, at our expense. Unfortunately this hostel was not somewhere you wanted to stay so you went to stay with a family friend. At no time in these initial 4 nights of your arrival where we cover the hostel stay were you asked to pay for either of the two hostels. As a gesture of goodwill and due to you being unhappy with the two hostels booked, we offered you an extra 3 nights of hostel accommodation that you could use in Wellington. This was booked for you yesterday. We do apologise for the issues with the bank, there are long wait times with the bank which is completely out of our control. We agree, this is not ideal at all and your Arrival Coordinator sent you other options. Once again, we are sorry to hear you feel this way but we will continue to be here to assist you with the rest of your trip & we have asked your Arrival Coordinator to reach out to you to discuss your concerns further. We hope you enjoy the rest of your time in New Zealand! Thanks Global Work & Travel!

Posted 1 year ago

“Absolute scam of a company, tries tī delete any negative reviews.”

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Posted 1 year ago

Hello, We are sorry to hear that you feel this way as we pride ourselves on providing a premium service to all of our customers. Having been running for over 14 years, assisting more than 65,000 travellers and having 4 offices worldwide we can assure you that we are absolutley not a scam. We have over 11,000 reviews across several different platforms. As these are all third-party platforms we are unable to delete any of the reviews purely because they are negative, so we are not sure what you are referring to. Unfortunately we are unable to find you in our system but we would like to hear more about your experience with us. Please feel free to contact us at feedback@globalworkandtravel.com if you would like to discuss your concerns further. Thanks - Global Work & Travel

Posted 1 year ago

“I made an enquiry to Global Work and Travel (GWT) about a working holiday overseas 2 years ago but because of the border restrictions I was concerned about it going ahead, so I contacted my trip coordinator and was falsely assured I would be safe to travel and return, which was never possible. I was allowed to use half of the funds I had paid, which I did but these flights was cancelled due to yet another border closure. I tried to rebook and they wanted to charge me the same amount as if I booked independently, not including what I had already paid - so this means flights would have been DOUBLE the amount they were worth through GWT. Absolutely ridiculous. GWT used manipulative tactics to try and leech more money from me by asking for unexpected additional fees after booking. I requested a full refund as it has been two years and I have paid them hundreds of dollars without any goods or service to show for it. They promised to "request a refund" for me from the airlines but have since ignored my attempts to follow it up and it's been two months since the request for refund.”

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Posted 1 year ago

Hi Marilyn, We are sorry to hear that this is how you feel about your experience with us. We understand that you have been in contact with our team who have explained everything to you, but we would like to take this time to clarify a couple of your concerns for you and also other readers. Unfortunately COVID affected so many of our travellers plans to travel. We had quite a number of travellers leave during COVID as a number of our trips were running, but we completely understand for anyone who wanted to put their trip on hold or not travel at the time they were supposed to. You decided that you wanted to cancel your trip, and you were offered a travel credit with us. Normally with our travel credits, this excludes domestic travel. However, our team as a gesture of goodwill, made an exception for you and allowed you to use this credit towards a domestic flight. Our team went above and beyond to assist you with your travel needs, however due to COVID you were unable to go on this domestic trip. We cancelled your flight with the airline, and at the time the airline said this was non refundable and offered a credit. This is a standard procedure for domestic airlines. However, we were able to get a waiver from the airline and they have offered a refund, which can take up to 12 weeks to process, which our team advised. Once we have received the refund we will let you know & this will be applied back to your account as a travel credit with us. We have sent a follow up to the airline but unfortunately for now this is out of our hands until the airline gets back to us. We completely understand this can be frustrating waiting, however this is down to the airline and their wait times. Our team has been in touch with you the whole time and have explained this to you thoroughly but please reach out to us if you need any further clarification. Thanks Marilyn,

Posted 1 year ago

“Beware. All these 5/5 reviews are fake! Do research elsewhere than on manipulated platforms!”

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Posted 2 years ago

Hi Kaili, We can assure you these reviews are not fake. We have over 6,400 reviews on this site plus thousands more across many other review sites such as Consumer Affairs, Trust Pilot & Google. There is no possible way they could all be fake as each review website verifies each review to ensure they are legitimate. Please feel free to contact us on feedback@globalworkandtravel.com if you wish to discuss your concerns further. Thanks

Posted 2 years ago

“I happily booked a trip before all the pandemic issue started growing worldwide. Unfortunately for me , my entire life situation changed and I was no longer eligible to do the Teach abroad program i had picked. My unique situation for the trip was had ABOLUTELY NO administration work done on my profile! Meaning I had NO departure date, NO flight booked, NO living accommodation set up, NO Job arranged for me. SO when I call to inquire about a possible refund I was baffled when they said they are not obligated to list me the administrative work they had done for my package. I even offered to prove to them my situation that I could provided them proof of my job lost and housing lost. I am starting to get back on my feet and the deposit I had with them could greatly improve my situation but no. My first initial call with them I know was a basic sales call as i noticed they didnt even bother to properly write my name in their booking references. The first time i called my booked advisor to let him know of my situation he did not even bother to write an update on my situation , rather he just said to transfer the credit to someone else. I find it saddening as i tried and everyone I inquire had a some sort of dissatifaction from this company, ; either trip accomodations not properly met, issues encountered on trip. And they had no interest in getting further programs from Global.”

Helpful Report

Posted 2 years ago

We are sorry to hear this is how you feel after your experience with Global Work & Travel! We pride ourselves on providing a premium service to all of our customers so it saddens us to receive this review. This pandemic has been a tough time on everyone. We’re sorry that it affected you in such a way, but we’re glad that you’re getting back on your feet. Our trip deposits are non-refundable and we make this clear throughout the booking process. When completing your registration for your trip, you would have ticked a box to confirm you understand the deposit is non refundable. This is also outlined in our Terms & Conditions that you must read through, before confirming you agree to them. As mentioned, our Lifetime Deposit Guarantee & Ultimate Corona Booking Flexibility give you the option to put your trip on hold and rearrange your dates around a time that works best for you. You mentioned that you are now no longer eligible for our Teach Trip, so you also have the option to give your deposit to someone else as well. While I know this isn’t the best case scenario for you in terms of a full refund, it is far more than what many travel companies, or any other company for that matter has done in the same situation. There is a lot that happens behind the scenes after a booking is made. This is why we clearly state that our deposits are non refundable. We can assure you that there has been work completed with your trip from the very moment you spoke with one of our Work & Travel Experts on the phone. We hope that in the future your opinion of us changes as we would absolutely love to assist you with your travels when we can. If you would like to discuss your concerns further please reach out to feedback@globalworkandtravel.com.

Posted 2 years ago

“Let me tell you my story. I booked this trip in December of 2019 and I was really looking forward to it. Fast forward to to March. I start calling worrying that the pandemic is a foot and I should stop while I'm ahead (I had only invested $500 at this point). They say no we're still in a position to fly you out here if you could come right now, keep investing or you'll lose your spot and we can't get you a job. So I pay the deposit, I'm invested I'm going to australia. June comes and they start calling me a bunch to buy my plane ticket. I ask to hold off, there's a pandemic, I also can get cheap flight so I wanted to do it myself. At that point I was told if I didn't buy it then they could not guarantee my spot and if I bought it myself they pretty much wouldn't help me with anything at all (housing or employment), so I bought the $1600 one way ticket they offered me after refusing two other more expensive plane tickets. My boyfriend also wanted to come with me and they pushed him to buy both the deposit and the plane ticket in June 'or else you may lose your chance'. They then refuse to credit him either, but they pushed him into buying this by promising they could follow through in June already mid pandemic, they cannot pretend they did not know what they were doing. But they're super confident everything is still on track and I can still come and my boyfriend will have no issues coming so I buy the ticket and he buys the ticket and the deposit. Then things get worse not better and I realize they're making promises they can't keep. So I call and ask to cancel and they say okay the cancellation team will call you. They email three weeks later offering me back part of my plane ticket ($1225/1605) and none of my deposit with little explanation. I explained id accept the loss on the plane ticket but it was wrong for them to have pushed me to continue to invest when they knew they could not fulfill their promise. They said they knew, but just could not reimburse me at the moment, maybe next year. I'm not even kidding. They repeatedly send me prescripted, kindly worded emails but if you read between the lines their just saying we're keeping it because we can. They also like to throw out this 10 unforseen/ unavoidable circumstances policy. I'm going to argue that they knew what they were doing when they continued to pester me to invest in March, april and June by calling me several times a week but in early October when I try to cancel they cannot get back to me or communicate via anything that is not already written ambiguously and misleadingly on purpose. They are frustrating, they've patronized me, pushed me around and insulted my intelligence. I have started a dispute with my bank. If you are having the same issue I recommend you do the same, I have also filed a complaint with the accreditation they have in canada. You can find it by going to the global work and travel website, go to the why us section in the drop down menu and select the accreditation for your country, go on their website and you should be able to file a consumer complaint as well. Please don't let these guys get away with stuff like this, it's immoral and wrong. They shouldn't have pushed anyone to continue to invest if they were at all unsure they could render that service, especially amidst a pandemic when they knew they were making empty promises and being purposefully demanding. They call and request more and more increments of money or they'll be unable to fulfill any promised duties. They provided misleading information and demanded money. THE ABOVE IS MY WARNING TO YOU. IT IS LONG BUT WORTH READING. IF YOU'RE GOING TO WORK WITH THEM PLEASE READ THIS PSA FIRST.”

Helpful Report

Posted 3 years ago

“Didn’t get any services today?”

Helpful Report

Posted 3 years ago

Hello, We're sorry that you're dissatisfied. We pride ourselves on being a world-leading service so we find this troubling. Can you send us a description of what happened to feedback@globalworkandtravel.com and we can have a look into it for you?

Posted 3 years ago

“DO NOT WASTE YOUR MONEY! They make it sound like they actually care and plan your trip when all they really do is book a flight and help do your visa’s/insurance for 3x the price as if you did it yourself! There is literally no need to use a company like this, it is far cheaper and far more rewarding to do it yourself”

Helpful Report

Posted 3 years ago

Hello Luke, We are sorry that you feel this way about our company. Unfortunately, we were unable to find your profile in our system and thus information regarding your experience with us. This leads us to believe that you did not undertake our services, which could explain why you have this opinion. We can ensure you that Global does far more than assist with visas, insurance and flights. We offer a full package experience with our assistance from start to finish on all of our trips. Going on yourself can be cheaper for some, if you get lucky when you arrive. But for many travellers getting set up in a new country can be a drawn-out process that ends up being far more expensive than if they used a company like us to make sure everything is set up for them upon their arrival. Not to mention all of the time and stress it saves as well. As part of our service and the trip package, we provide our travellers with a personal Travel Concierge. We often book flexible flights for our travellers, so that we can rearrange perfectly around employment commencement dates and any unforeseen circumstances which may occur prior to your arrival. In addition, we advise our travellers to purchase the comprehensive travel insurance to ensure you are fully covered when travelling overseas as safety and security is paramount to your travellers. However, our travellers always have a choice if they choose to book flights and insurance through us or not. We don’t hide that we’re a premium service, and we understand our trips aren't the perfect fit for everyone. If you did go through our service, and you feel as if we let you down, please get in contact with feedback@globalworkandtravel.com and we will be happy to look into it for you to see what went wrong.

Posted 3 years ago

“Not for qualified health care professionals for Zanzibar. Housing and location does not meet the generous description as advertised. We were charged $200 US for an unnessasary visa by employees of onsite Global Work and Travel but could never get any proof that this money actually went towards the visa. The hospital placement is designed only for students or health care professionals wanting to "observe". There is no ongoing support or communication once paid. This is particularly concerning considering the at times traumatic experience of working in African public hospitals. Global work and travel employees are not health care professionals and so lack any insight into the actual experience you are paying excessive amount to be facilitated to. Flights and travel insurance are a rip off. Global work and travel are not transparent about costs and so must be contacted directly for quotes. There manipulative, pressured and emotive language is utilised for you to make an on the spot decision. The best thing was living and meeting fellow volunteers.”

Helpful Report

Posted 4 years ago

Hello Tess, We appreciate you taking the time to voice your feedback and opinion. Genuine feedback helps us improve our services and the future experience for all customers. It is very unfortunate that you had this experience with both us and our overseas partner. Firstly though, I can assure you that the $200 Visa cost is absolutely necessary. Most NGO's will not allow you to even step foot on the premises without it as the fines are so high. Other than that, we have got in touch with our partner to see exactly what went wrong. We rely on our in-country partners to provide updated information and any policy and inclusion changes to the program and volunteers and it is clear there has been a lack of communication. Once again, we apologise that you've had this experience. It goes against our vision and purpose as a company. If there is any way that we can rectify what happened on our end feel free to get in touch with feedback@globalworkandtravel.com

Posted 4 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Global Work & Travel Reviews