Global Work & Travel Reviews

Name: Global Work & Travel
Address: Level 1, 55 Collins Street, Melbourne, Victoria
Rating: 4.83

4.8 Rating 7,517 Reviews

98 %

of reviewers recommend Global Work & Travel

About Global Work & Travel:

Established since 2008 and with 4 global offices, around 100 staff and over 100,000 customers, choose Global Work & Travel when you want to travel with the best to Be More Than A Tourist™.

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Phone:

+61 7 5528 4813

Email:

social@globalworkandtravel.com

Location:

Level 1, 55 Collins Street,
Melbourne
Victoria
3000

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Global Work & Travel 5 star review on 14th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My travel concierge behaves like an insurance salesman. Stacey has tried to sell me medical travel insurance for nearly $1000 for a 6-month trip to Argentina. When I asked why I needed this insurance, she told me that Argentina requires COVID-19 medical coverage to give out a visa. I asked if I absolutely had to purchase insurance through the company associated with Global Work and Travel, and she said that it is strongly recommended because she wanted to make sure that I met all the requirements to enter the country because she would hate for me to pay all of this money just to be stuck unable to enter Argentina (*more on this later). This felt like a scare tactic to me, so I looked into other insurance companies and purchased insurance for $200 for my 6-month trip instead. I uploaded my coverage letter, and the document was approved by my trip coordinator. Fast forward two months, and I took the initiative to reach out to my coordinator to make sure that I was all set and approved to go on the trip. Thank God that I did because she responded in the affirmative and told me that I was all set. But the very next day, Stacey calls me and tells me that my coordinator had emailed her to tell her that I didn't qualify to go on my trip because my insurance was "insufficient." I asked if I would have to purchase insurance through Global Work and Travel, and behold, she said yes (even though I had emailed her two months ago with my third party insurance to make sure it would be enough). When I asked what I needed, she said that I needed travel insurance in addition to COVID-19 medical coverage. I tried to insist that my insurance company had assured me that I would not be denied a visa and that my coordinator didn't mention this and had already approved me for travel, but Stacey kept replying with, “I don’t know what to tell you. I’m just doing my job. I would hate for you to miss out on your trip because you couldn’t enter the country. I actually had this happen to a traveler three days ago.” When I kept questioning why I suddenly needed travel insurance when this was NEVER mentioned before, she got a little testy and kept repeating that she was just doing her job and didn’t know what to tell me. She then told me to email my trip coordinator and ask her, which seemed strange to me because isn’t that her job? Stacey is the one who called me claiming that my coordinator had said I no longer qualified for this trip, so isn’t it on them to figure out if there was miscommunication? Regardless, this actually made me look into the visa requirements for myself, and the Argentinian government website actually states that the ONLY visa requirement for a U.S. citizen is a current passport. ??????? I emailed my coordinator who affirmed again that I was quite eligible for my trip and that it was just miscommunication. So my questions are: 1. Why did Stacey call me a month from my departure date with this frightening warning of how I won’t be able to go on this trip because of my insurance? It feels like a high pressure tactic meant to panic me into purchasing $1000 of insurance that I didn’t need. 2. Why was I told by Stacey months ago that I absolutely NEEDED insurance in order to get a visa when this turned out to be untrue according to the Argentinian government’s own website? I'm willing to assume that maybe Argentina had recently loosened its visa requirements. 3. Why the “I don’t know what to tell you. I’m just doing my job” when I was confused about conflicting information? Absurdly unprofessional. 4. What is up with this “miscommunication”? Was I just lucky that I got it in writing a day ahead that I had all of my documents in order? Did my trip coordinator actually email Stacey about travel insurance? OH! And they pressure you into buying the plane ticket from them as well. The same ticket costed $300 more through them, but it was “recommended” because they will help you reschedule your flight in case it got cancelled (but doesn’t the airline do that anyways?). On a positive note, for the most part, my trip coordinators were communicative and professional. Stacey was also professional and agreeable up until our last interaction. I would almost recommend this company to others, but only as long as you are ready to advocate for yourself and do some research on your own. I will be back to update this review after I actually depart for my trip. Fingers crossed.”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to leave us a review of your experience so far, although not the review we like to see, we appreciate your feedback so we can take it on board. We understand that you have since spoken with your Trip Coordinator who has clarified what is needed for your trip. We apologise for any miscommunication regarding what travel insurance was needed. It is our duty of care as a travel agent/concierge to ensure all of our customers have comprehensive coverage whilst travelling abroad. Unfortunately in travel we are faced with many horror stories from customers who have not received the correct level of travel insurance or none at all. Choosing a company with a good reputation means they will know how to look after you in your time of need, which is why we recommend Global Travel Cover. We hope everything has been clarified for you, if you need anything further please do not hesitate to contact your Trip Coordinator directly! You are going to have the best time on your teach trip & we can't wait to hear from you once you have arrived to then review us again! Thank you,

Posted 4 years ago

“I was super Lucky to get Ellen Anderson as my trip coordinator, she was very easy to talk with and nothing was ever to hard to deal with. Ellen was able to answer any of my questions and concerns making my experience with Global a pleasurable one. Thanks Ellen”

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Posted 4 years ago

Hi Alex, Thank you so much for taking the time to leave a review of your experience with your Trip Coordinator Ellen! We love hearing such positive feedback and knowing she was there to answer all of your questions & ensuring you had a great experience. Thanks for travelling with Global Work & Travel!!

Posted 4 years ago

“Heaps good”

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Posted 4 years ago

“It was just great”

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Posted 4 years ago

“Was quick and helpful, answered all my questions!”

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Posted 4 years ago

Thanks for the 5 star review Kimberly :)

Posted 4 years ago

“Had an amazing talk with a young lady by the name of Ash. She explained everything precisely and clearly as to what I should expect! It was amazing to talk with someone who understood me! Loved every minute and I’m so excited to take the next step and begin a new chapter of my life with global travel by my side :)”

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Posted 4 years ago

Hi Scott, We are so delighted to receive such a positive review about your experience with our team member Ash! We are so excited to assist you with your travels & will be here every step of the way! Thanks for choosing to travel with Global Work & Travel!

Posted 4 years ago

“Absolute scam of a company, tries tī delete any negative reviews.”

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Posted 4 years ago

Hello, We are sorry to hear that you feel this way as we pride ourselves on providing a premium service to all of our customers. Having been running for over 14 years, assisting more than 65,000 travellers and having 4 offices worldwide we can assure you that we are absolutley not a scam. We have over 11,000 reviews across several different platforms. As these are all third-party platforms we are unable to delete any of the reviews purely because they are negative, so we are not sure what you are referring to. Unfortunately we are unable to find you in our system but we would like to hear more about your experience with us. Please feel free to contact us at feedback@globalworkandtravel.com if you would like to discuss your concerns further. Thanks - Global Work & Travel

Posted 4 years ago

“Calum. Mate what a legend. Absolutely by far the best customer service I have ever received, and this comes from someone who works in customer service. I'm incredibly indecisive, and the information I received was beyond helpful. I'm so excited for my volunteer journey.”

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Posted 4 years ago

Hi Ashleigh, Thanks for leaving us a 5 star review! We love hearing how great Calum was and how helpful he has been! We can't wait to assist you with your volunteer trip :) Thanks for choosing Global Work & Travel!

Posted 4 years ago

“Perfect 🥰”

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Posted 4 years ago

“Matt was awesome to talk to!! Very informative about my teaching trip to Italy and got me really excited about living and teaching in Italy!!”

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Posted 4 years ago

Hi Therese, Thanks for the 5 star review! It is so great to hear Matt was able to give you all the information you needed for your Teach Italy Trip! What an incredible time you are going to have! Thanks for choosing to travel with Global Work & Travel!

Posted 4 years ago

“Very good! the person on the phone did a great job of explaining the process and made it sound fun.”

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Posted 4 years ago

“The workers are SO NICE and super supportive.”

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Posted 4 years ago

“I made an enquiry to Global Work and Travel (GWT) about a working holiday overseas 2 years ago but because of the border restrictions I was concerned about it going ahead, so I contacted my trip coordinator and was falsely assured I would be safe to travel and return, which was never possible. I was allowed to use half of the funds I had paid, which I did but these flights was cancelled due to yet another border closure. I tried to rebook and they wanted to charge me the same amount as if I booked independently, not including what I had already paid - so this means flights would have been DOUBLE the amount they were worth through GWT. Absolutely ridiculous. GWT used manipulative tactics to try and leech more money from me by asking for unexpected additional fees after booking. I requested a full refund as it has been two years and I have paid them hundreds of dollars without any goods or service to show for it. They promised to "request a refund" for me from the airlines but have since ignored my attempts to follow it up and it's been two months since the request for refund.”

Helpful Report

Posted 4 years ago

Hi Marilyn, We are sorry to hear that this is how you feel about your experience with us. We understand that you have been in contact with our team who have explained everything to you, but we would like to take this time to clarify a couple of your concerns for you and also other readers. Unfortunately COVID affected so many of our travellers plans to travel. We had quite a number of travellers leave during COVID as a number of our trips were running, but we completely understand for anyone who wanted to put their trip on hold or not travel at the time they were supposed to. You decided that you wanted to cancel your trip, and you were offered a travel credit with us. Normally with our travel credits, this excludes domestic travel. However, our team as a gesture of goodwill, made an exception for you and allowed you to use this credit towards a domestic flight. Our team went above and beyond to assist you with your travel needs, however due to COVID you were unable to go on this domestic trip. We cancelled your flight with the airline, and at the time the airline said this was non refundable and offered a credit. This is a standard procedure for domestic airlines. However, we were able to get a waiver from the airline and they have offered a refund, which can take up to 12 weeks to process, which our team advised. Once we have received the refund we will let you know & this will be applied back to your account as a travel credit with us. We have sent a follow up to the airline but unfortunately for now this is out of our hands until the airline gets back to us. We completely understand this can be frustrating waiting, however this is down to the airline and their wait times. Our team has been in touch with you the whole time and have explained this to you thoroughly but please reach out to us if you need any further clarification. Thanks Marilyn,

Posted 4 years ago

“It was excellent”

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Posted 4 years ago

“Great, very informative”

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Posted 4 years ago

“Really great and very friendly. Made me excited for my trip”

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Posted 4 years ago

“Very prompt and energetic consultation. Could feel the passion over the phone which made me more excited for the trip!”

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Posted 4 years ago

“It was alright, could’ve been better for the money paid.”

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Posted 4 years ago

Hi Anonymous, We would love to hear more about your recent experience with us and how we can make this a 5-star review. If you can please reach out to the email address below with further feedback that would be great: feedback@globalworkandtravel.com Thanks

Posted 4 years ago

“Excellent Olga was extremely well informed and very friendly and helpful!”

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Posted 4 years ago

“Very friendly, informative and helpful in any way to make your trip all the more enjoyable. My trip coordinator Kim was extremely kind and helpful with organising my trip and making everything as straight forward as possible. So huge thanks to kim.”

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Posted 4 years ago

Hi Stephen! Thank you so much for taking the time to leave such a positive review about your trip! We love hearing how kind & helpful your Trip Coordinator Kim was, we will of course pass this feedback on to her :) Thank you for travelling with Global Work & Travel!

Posted 4 years ago

Global Work & Travel is rated 4.8 based on 7,517 reviews