Global Work & Travel Reviews

Name: Global Work & Travel
Address: Level 1, 55 Collins Street, Melbourne, Victoria
Rating: 4.83

4.8 Rating 7,289 Reviews

98 %

of reviewers recommend Global Work & Travel

4.8

Based on 7,289 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Global Work & Travel:

Established since 2008 and with 4 global offices, 100 staff and more than 75,000 customers, choose Global Work & Travel when you want to travel with the best to Be More Than A Tourist™.

Visit Website

Phone:

+61 7 5528 4813

Email:

social@globalworkandtravel.com

Location:

Level 1, 55 Collins Street,
Melbourne
Victoria
3000

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Global Work & Travel 5 star review on 14th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was amazing. Emily was so lovely and accomodating. She wasn’t pushy and was happy to answer all my annoying questions. Such an amazing person”

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Posted 6 years ago

“Amazing. Emily was the best so helpful and kind anyone else who gets her is absolutely soo lucky”

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Posted 6 years ago

“Very persuasive however genuine. massive thumbs up”

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Posted 6 years ago

“Excellent. Really friendly and great relatability.”

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Posted 6 years ago

“Very good and informative”

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Posted 6 years ago

“Excellent!! Emily was very helpful and encouraging.”

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Posted 6 years ago

“Perfect very good service not rushed at all”

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Posted 6 years ago

“Although every employee I spoke to was friendly and polite I can’t help but feel scammed. I spoke to a woman who talked me into booking a trip and said about all the good things that I could do, but failed to mention all the hidden costs involved. I asked a few times just to be sure about the visa inclusion and she continuously changed the subject and didn’t answer. I’m at fault here too because I let my excitement cloud my judgment and they fed off that. I paid the deposit and afterwards knew I’d made a mistake. I knew already that insurance and flights were separate, but then found out about the visa being separate too and the price for all of that was just ridiculously expensive for a struggling student going through uni. Having a lifetime deposit or only being able to transfer deposits to other trips is a scam to make sure they still get their money at the end of the day. I talked to my trip coordinator and she said she understands and wants to help but it’s the company not her, which is fair enough. I truly believe she wants to help me get out BUT PLEASEEEEE make sure you don’t get sucked in to the company if you’re not 100% and don’t book on the first phone call like I did. Big mistake.”

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Posted 6 years ago

Hi E, We’re sorry to hear you feel this way about your recent experience with us, it’s upsetting to hear as we work really hard to ensure that the experience of our customers is exceptional. We truly get upset when we receive feedback like this because it goes against our organisation’s vision and purpose. You are correct in saying that a trip deposit is generally non-refundable, but we make this very clear and it’s stated in the booking conditions you would have agreed to upon booking. This offsets costs in creating your booking in the first place and taking away a spot from another potential customer. We have some of the best staff in the industry and unfortunately, they don't like to work for free (as we're sure you wouldn't either). We would like to iterate that we are not a 'scam'. Our services are designed to save our customers lots of money, time and stress, and our 50,000+ customer base and growing make us one of the most travelled gap year companies in the world. It’s a shame to hear you aren’t able to experience it, but we wish you all the best with your travels.

Posted 6 years ago

“Just one great service with super friendly peope behind the telephone who do everything to help you even when plans get canceld!!!!”

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Posted 6 years ago

“It was excellent!”

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Posted 6 years ago

“Excellent service from Amber! 5 🌟”

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Posted 6 years ago

“Absolutely amazing!! Such amazing, friendly people!!”

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Posted 6 years ago

“Absolutely amazing service!! So helpful! Made everything so easy and exciting! and so energetic!! 👌🏻”

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Posted 6 years ago

“Incredible!”

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Posted 6 years ago

“Awesome. . .”

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Posted 6 years ago

“Friendly and helpful”

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Posted 6 years ago

“The service I have received these past few weeks has been great! They made both positive and secure about my upcoming journey of becoming an au pair! Sophie told me all the information I needed to decide if this was the experience for me!”

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Posted 6 years ago

Hi Kara, Thanks for taking the time to write such a positive and perfect review on here! We're super glad to read you had a great experience these past few weeks and that you're getting excited about your au pair trip with us. It's excellent that Sophie has been able to provide you with all the knowledge you need to make the exciting travel leap. Best wishes from The Global Work & Travel Co.

Posted 6 years ago

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Posted 6 years ago

“Very kind and thorough. Definitely understanding of the big commitment it is to make. Overall very happy with the service. Lex really was wonderful and made me feel as though I was making a positive step forward.”

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Posted 6 years ago

“Claire was brilliant on the phone! I had my first phone call with global work and travel co and paid my deposit on the same day. Claire was super helpful and very informative. I couldn’t have asked for it to be any better. Thank you 😊”

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Posted 6 years ago

Hi Eleanor, Thank you so much for taking the time to share your recent experience with us! We're thrilled to hear your 5/5 star feedback and that you had such a positive experience with Claire and that she was so helpful and informative throughout the process. Enjoy your trip with The Global Work & Travel Co.

Posted 6 years ago

Global Work & Travel is rated 4.8 based on 7,289 reviews