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The Rug Seller Ltd Reviews

4.7 Rating 20,852 Reviews

79 %

of reviewers recommend The Rug Seller Ltd

Company Reviews

Product Reviews

4.7

Based on 20,852 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About The Rug Seller Ltd:

The Rug Seller is passionate about interior design and we love the feedback from our customers to help us to keep improving our products and services. We have grown to be the UK's leading rug specialist with over 21,000 available to buy online or in our Manchester showroom.

We stock designer brands including Calvin Klein, Wedgwood, Ted Baker, Sanderson plus many more.

Shop with confidence with Free UK Delivery, Lowest Price Promise and No Quibble returns.

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

The Rug Seller Ltd 5 star review on 15th April 2024

The Rug Seller Ltd 5 star review on 10th April 2024

The Rug Seller Ltd 5 star review on 8th April 2024

The Rug Seller Ltd 5 star review on 24th March 2024

The Rug Seller Ltd 5 star review on 14th March 2024

The Rug Seller Ltd 5 star review on 8th March 2024

The Rug Seller Ltd 5 star review on 6th March 2024

646

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality wasn’t very good”

Posted 3 years ago

“Disappointed in the pile length. For £300 I would have expected a fuller look and feel.”

Posted 3 years ago

“Did not deliver within stated time and failed to communicate unless prompted by emails.”

Posted 3 years ago

“Bought an indoor Door Mat which looks good however one edge looks like it’s just been cut with scissors & not sealed, hardly used yet and there are already frayed bits coming off. Disappointed. Photo attached.”

Posted 3 years ago

“I am unable to pass an opinion on the rug as it was delivered quite late after I paid £20 for an express delivery as a result I was not at the property to view my purchase.”

Posted 3 years ago

“The rug once it arrived was lovely, i give it 10/10 for quality and style. However customer service and communication was very poor indeed. I communicated by both email and mobile. My initial email was answered then 3 further emails and 4 further calls were not answered. I was put to BT call minder, which was full and i could not leave a message. I managed to speak to Martin on 11th June, who sorted out the issue and promised my rug would be despatched and a conformation email would be sent. My rug arrived the following week. I realise covid has caused problems for business. However, communicating with customers is important. If i had been given the correct info on my first contact; i would not have needed to chase rug seller for info. I would have been happy to wait as long as it took for delivery. Its the lack of customer service that causes me to give a low. Other companies have managed to communicate through this pandemic. Keeping customers informed can only be a good thing.”

Posted 3 years ago

“Have purchased rugs from rugseller before and they were very good, however on this occasion rug description and photos did not match rugs ordered ie rugs we’re shag pile which we did not want, neither description or photo stated / showed this so had to return rugs which was very costly. Will not order from rugseller again”

Posted 3 years ago

“Ordered my rug but had no confirmation by email to say my order number or when delivery would be... no email at all. I had to contact The Rug Seller to ask, then told my rug is on hold because of Covid, then my rug arrived that afternoon... totally confused!!!”

Posted 3 years ago

“Been trying to send the rug back it don't go in the room , it costs £36 to send it back I only paid £44 for the rug ,, won't buy off the rug seller again”

Posted 3 years ago

“Bought a super-sisalo kitchen rug. Looked like, and was called grey on the website, but very disappointed when it arrived as looks more like brownish black, definitely not grey. Also corners keep curling up, which is a bit of a hazard in the kitchen. Delivery was quick but that is the only plus point.”

Posted 4 years ago

“Wrong rug was sent! Otherwise, fine!”

Posted 4 years ago

“Not size advertised three inches short”

Posted 4 years ago

“Really disappointed with quality of rug and colours”

Posted 4 years ago

“I bought a large kitchen rug from this company.Was delighted with size and design. but did not like the white line which appeared down the middle. I photographed it as requested and sent it but was told it was part of the weave. There is no sign of this on the web pictures. Very disappointing as in every other way the rug is just what I wanted. It makes me wary of buying on line now.Margaret Nicoll”

Posted 4 years ago

“Looks better in the picture ! Wouldn't buy a rug online again Sorry”

Posted 4 years ago

“The rug supplied was poor quality and when I complained and was requested to send images of the issues, to which I’ve received no response.”

Posted 4 years ago

“Not very happy with hall runner recently had new runner whitch 5 stars rating”

Posted 4 years ago

“Didn’t look like the picture”

Posted 4 years ago

“Sadly not great quality for the price. One of ours has a small hole in it that my husband didn’t notice when he unpacked them.”

Posted 4 years ago

“The rug underlay was not as described on phone to me prior to purchase ( I spent a lot of time discussing it). It is very tacky and impossible to lay flat on hard floor prior to rug going over it.”

Posted 4 years ago

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The Rug Seller Ltd is rated 4.7 based on 20,852 reviews