The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.73

4.7 Rating 21,363 Reviews

94 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,363 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

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The Rug Seller Ltd 5 star review on 13th March 2018

Linda O'Malley

The Rug Seller Ltd 5 star review on 4th March 2018

June Hyde

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the product to stop your rug from moving ie carpet on carpet. Its not very good i have to move it back in place every 3 days”

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Posted 3 years ago

“Great service but rug is SO THIN it’s like an oversized door matt. Very disappointed”

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Posted 3 years ago

“Poor quality rug was expecting much better for the price I paid.”

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Posted 4 years ago

“The rug I ordered looked very different colours from the website”

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Posted 4 years ago

“Purchased a rug but unfortunately it was not for us so we returned the item at our cost. We had to open an Amazon Pay claim before our refund was finally issued”

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Posted 4 years ago

“The rug itself is great, the customer service and delivery aspect were poor. after a few weeks I chased the order to find out when the rug was going to be delivered, the first response was someone would cjeck and get back to me, they didn’t so i chased again. At this point i was told it would be another week or so. once delivered I unwrapped it to find massive splinters (potentially from a pallet) wrapped with it. i wouldn’t order from here again.”

Helpful Report

Posted 4 years ago

Hello, I am sorry you had to chase for the information again the next day. Due to the supply chain working from home during Covid the communications are being delayed slightly. Sincere apologies for any inconvenience this caused.

Posted 4 years ago

“Although the selection of rugs is great, there is always a risk of the rug you purchase not looking exactly like what it looks like online. As a result, there is always going to be chance that you will return or exchange the rug which means that your returns policy has to be easy. That is not the case here. If you want to return something, you have to do it yourself and at your own cost. The returns service that The Rug Seller recommends, Parcel2Go, is absolutely awful. I scheduled my rug to be collected from them and they never showed up to collect it, despite paying a premium for home collection. I then arranged another delivery time for collection and guess what? another no show. I ended up driving to my nearest drop off location to return the rug. Overall, not a good experience at all and I would not recommend buying from this place again.”

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Posted 4 years ago

“I found the finish poor. The edges were not straight, which gave the overhaul effect an unfinished look. A real shame. The fact of having to pay for a return was also disappointing, as was the response to my original query. Already sent a photo”

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Posted 4 years ago

“Lots of choice on website and reasonable price. The rug arrived quickly and was well packaged. However the colour wasn’t right for the room and wanted to return- this looks simple enough to do on website. Although the rug has been returned and had to pay a courier nearly £40 to return it, getting a refund is more of an issue.”

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Posted 4 years ago

“Wasn’t happy as purchased the Duck Egg sheepskin twice and it’s arrived twice a more mint colour. Had to return at a cost both times.”

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Posted 4 years ago

“I ordered my rug on 2nd December 2020, with a 10-14 day delivery time I was sure I would have it in time for Christmas. Sadly today is 23rd December and it has still not arrived, so I’m very disappointed. It’s therefore difficult to write this review, hopefully when it eventually does arrive I’ll like it.”

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Posted 4 years ago

“The Rug arrived well packaged. We are very happy with the colour but it will not lay flat because it has "Ridges" across the width.”

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Posted 4 years ago

“unfortunately the rug still moves - not as much as before but every day we have to adjust it. Very disappointing really.”

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Posted 4 years ago

“I was disappointed with my rug, as the couolours did not match my room, which I obviously understand is a matter of preference and taste. But i was very very disheartened to find that I had to pay the returns cost in full, which cost me over £16!! This is an extremely large sum of money! I will not be ordering again as returns are not free.”

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Posted 4 years ago

“Ordered a rug, it came smaller, both lengthwise and width wise than stated. The colours were not as nice as on the website. When I complained they said it could be up to 10% smaller or larger than stated which is in their Terms. Make sure you read all the T&C's if you want an exact size (which I did). My fault for not reading all the T's & C's but when it states a size you imagine it will be that. Couldn't be bothered with returning it at my own cost so have kept it.”

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Posted 4 years ago

“Good product but bad customer care. I was told my items had been sent, before they had been. When part of my order was delivered to a shop 7 miles away I complained, and asked for the final item of my order to be delivered to my home. It took several emails and two phone calls before my rug arrived, at my village and not at my home, over three weeks after ordering. The rug was too heavy for me to lift, which is the reason I needed it to be delivered to my home. I ended up having to bring it from the village in my car and then dragging it into the house.”

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Posted 4 years ago

“The quality wasn’t very good”

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Posted 4 years ago

“Disappointed in the pile length. For £300 I would have expected a fuller look and feel.”

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Posted 4 years ago

“Did not deliver within stated time and failed to communicate unless prompted by emails.”

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Posted 4 years ago

“Bought an indoor Door Mat which looks good however one edge looks like it’s just been cut with scissors & not sealed, hardly used yet and there are already frayed bits coming off. Disappointed. Photo attached.”

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Posted 4 years ago

The Rug Seller Ltd is rated 4.7 based on 21,363 reviews