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Wright Brothers Reviews

4.7 Rating 1,718 Reviews

93 %

of reviewers recommend Wright Brothers

Company Reviews

Product Reviews

4.7

Based on 1,718 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been growing and buying seafood for London’s best chefs for nearly 20 years (inc. Gordon Ramsay, Jason Atherton and Angela Hartnett). Now we aim to deliver the same restaurant quality and service to you At Home.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 5 star review on 11th April 2024

Wright Brothers 5 star review on 4th April 2024

Wright Brothers 5 star review on 22nd February 2024

Wright Brothers 5 star review on 3rd December 2022

Wright Brothers 5 star review on 7th October 2022

Wright Brothers 5 star review on 7th October 2022

Wright Brothers 5 star review on 7th October 2022

234

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, I had email from delivery company as they had problems & couldn't deliver. Wright Bros phoned me straight away to offer refund or another delivery. 20.00 and my parcel arrived! Temperature checked the contents and the frozen still frozen and the chilled no higher than 5°c ..perfect... the outside temperature that week was 24- 28°c!! Will definitely order again.”

“Unfortunately this time I had to bin all the fish. When I open the bags containing fish they smell bad. I believe there was been an issue with the delivery. I assume the combination between hot weather and DPD not having refrigerated trucks is the reason for the issue.”

Hi Silvia, Our customer service team has tried to get in touch regarding your recent order. If you ever feel there is something not right, please get in touch straight away. Our aim is that all customers are completely satisfied with what they receive and if that is not the case, we really would like to hear about it. I don't believe the problem would be due to the warm weather or DPD's vans, as our packaging is tested rigorously to withstand very warm conditions for the duration of the transit. We do have to adjust the amount of ice and insulation but you should always expect your fish to arrive in tip-top condition, whatever the weather. Best wishes, The Wright Brothers

“Above says it all”

“Like the brand (have been visiting the restaurants and ordering online for years). However, lately, standards appear to have dropped. Bad service and items damaged or missing from deliveries. I would invite 'the Brand' to try and remember what got you to where you are today....”

Hi Matthew, Thanks for taking the time to write a review. I'm very sorry to hear that you feel standards have dropped. This is not what we would want to hear as our 'at home' team work tirelessly to continually improve the customer experience. I have looked at your order history over the past year and can only see one issue that we have been made aware of (leaking scallop meat) which was quickly addressed. If there have been other issues we would strongly urge you to inform us so that we can address these too. Please rest assured that although we will never be able to completely eradicate issues occurring (this is a highly complex industry to operate in), this does not stop us trying! In the last ten months, we have introduced next-day deliveries, near 100% recyclable/compostable packaging, and expanded the range to include 'Heat at home', 'Pantry' and 'Fresh Meat' among other products. We continuously check that our prices are competitive and have introduced countless depot and website updates all aimed at improving the customer experience and driving quality. Thank you for your ongoing support. Best wishes, Team Wright Brothers

“Reliable company for home delivery; products arrive as stated.”

“Exceptional service and products xx”

“We were given a voucher as a gift and selected some truly excellent fish and meat. Fast delivery, well packaged , arrived when expected and good use by dates or freezable items. Definitely recommend.”

“As usual everything arrived as ordered , fresh and fantastic”

“I’ve been really pleased with you in the past , but this time my order was missing a lobster the packaging was open when delivered ?although you sent the lobster as soon as I called you( thanks very much for that) it was a gift to my elderly parents who were looking forward to the lobster ‘ it sort of ruined the anticipation / presentation of the gift”

Hi Gary, Thanks for your review. We are sorry there was an error with your order. We will always do our utmost to rectify any issues as soon as possible, but completely understand that sometimes a special occasion will be missed. We are sorry that this seems to be the case in this instance. Best wishes, The Wright Brothers

“Excellent online service with timely delivery and superb quality products delivered as expected.”

“I used to frequent Wright Brothers oyster bars when living/working in London. I now enjoy their produce at home. If ordering oysters you need to be present when they are delivered as the couriers don't understand what "This way up" means! The fish is always fresh and arrives in good condition. It would be nice to be able to re-cycle the packaging and ice blocks.”

“Superb produce & superb service of the highest standards.”

“Our first order was great. However, our second order was a bit of a let down. We ordered on the 27th June, the parcel was received by the couriers on 29th in the morning but not delivered until 19.02 on the evening of the 30th. All the cold packs were totally defrosted and the box smelled a little. We managed to use most of the contents (although some of them were on the verge) but had to dispose of the scallops as they were very smelly and black and we didn't want to risk it.”

Hi Tony, Thanks for taking the time to review your order. I'm very sorry you felt your second order to be a bit of a letdown. If you ever feel something isn't right with your order please get in touch with our customer service team who will be happy to help with any concerns. Best wishes, The Wright Brothers

“Superb service and products. Lovely crabs enjoyed by all.”

“Fish is always fabulous and excellent service.”

“Excellent products and service.”

“Have now ordered multiple times and everything that I have tried has been of excellent quality. I wouldn’t hesitate to recommend.”

“Hi My Daughter was disapointed as you left out the dressed crab other wise it was all good”

Hi Salvino, Occasionally we do have to subsidise the odd product if it is unavailable on the day of dispatch, but we will always try to let you know in advance. If there is ever an item missing completely from your order just get in touch and we will rectify the situation. Our pickers and packers are pretty sharp, but mistakes can occasionally happen. Best wishes, The Wright Brothers

“All good thank you- on time and better than expectations. Definitely order again.”

“Packed extremely well and arrived nice and fresh”

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Wright Brothers is rated 4.7 based on 1,718 reviews