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Wright Brothers Reviews

4.7 Rating 1,711 Reviews

93 %

of reviewers recommend Wright Brothers

Company Reviews

Product Reviews

4.7

Based on 1,711 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been growing and buying seafood for London’s best chefs for nearly 20 years (inc. Gordon Ramsay, Jason Atherton and Angela Hartnett). Now we aim to deliver the same restaurant quality and service to you At Home.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 5 star review on 11th April 2024

Wright Brothers 5 star review on 4th April 2024

Wright Brothers 5 star review on 22nd February 2024

Wright Brothers 5 star review on 3rd December 2022

Wright Brothers 5 star review on 7th October 2022

Wright Brothers 5 star review on 7th October 2022

Wright Brothers 5 star review on 7th October 2022

234

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We went for a drink,had a lovely time,decided to go to he Riverside which is just few steps away only to be approached by the waitress and accused of not paying for the drink we have had,althoy you have have to pay while ordering it at the till. What was a nice evening turned to be spoiled by the false accusations the waitress has made”

“Excellent choice, excellent quality & excellent service. Delicious monkfish and amazing octopus. Highly recommended - many thanks”

Wright Brothers 5 star review on 2nd September 2022

Hi Richard, Many thanks for this great review and for taking the time to share the picture of your BBQ feast! I hope it tasted as good as it looks! Best wishes, The Wright Brothers

“Fantastic seafood and excellent service. The products were delivered on time and within a specified time slot on the day I chose; everything was packaged well. The oysters, prawns, smoked haddock, crab, scallops, caviar, smoked salmon, and frozen crevettes were superb and impressed my dinner guests. I've now ordered twice and will order again.”

Wright Brothers 5 star review on 2nd September 2022

Wright Brothers 5 star review on 2nd September 2022

Wright Brothers 5 star review on 2nd September 2022

Wright Brothers 5 star review on 2nd September 2022

Wright Brothers 5 star review on 2nd September 2022

Wright Brothers 5 star review on 2nd September 2022

Wright Brothers 5 star review on 2nd September 2022

Wright Brothers 5 star review on 2nd September 2022

Wright Brothers 5 star review on 2nd September 2022

Hi Paul, Thanks for taking the time to review your order and for providing the photos, I'm sure our customers will find this massively helpful. It looks amazing and we hope you enjoyed every part of it! Thanks for your ongoing support. Best wishes, The Wright Brothers

“All worked smoothly and excellent quality”

“Fast delivery, good selection of fish”

“Salt baked 30 mins @220c”

Wright Brothers 5 star review on 29th August 2022

“Spot on, quality produce…”

“Service excellent and fish top quality”

“Excellent products, prompt and curtious delivery.”

“Our delivery arrived too warm - some of the fish had internal temperatures above 8 and one was at 13 degrees. Quite surprisingly the customer service option was that it was all fine and that we should get on and eat it. In the end, they did refund some of the fish, but not all that was spoilt. I could never trust this service again and worry that there is a lack of consumer protection for fresh fish deliveries when the supplier takes this attitude. Your response below was factually incorrect, the fish arrived at the following internal temperatures which you have pictues of. - mackrel - 13.3 degrees - monkfish - 10.7 degees - tuna - 10.2 degrees - monkfish - 9.4 degrees - salmon - 5.5 degrees - hake - 6.6 degrees - sea bream - 6.3 degrees I did put all in the fridge immediately, I have thrown out the tuna and mackrel that you refunded. I've opened the monkfish - which stunk and certainly not fit for consumption. It's not a great experience at all - made worse by your lack of care. I will be reporting you to food standards - as you continue to ignore that you have a responsibility to deliver fish that is safe to eat. And you don't care when it doesn't arrive in a fit state. -”

Hi Daniel, Thanks for taking the time to review your order. The temperature readings you supplied upon delivery showed most items between 5 and 8 degrees which is the ideal safe limit. Two items, according to your readings were over the target of 8 degrees which you were refunded for. A couple were at or around 8 degrees and the advice was, that these items would be perfect if placed in the fridge straight away. I'm sorry that you don't feel you can trust our service based on this as we will always endeavor to rectify any issues that may occur. Best wishes, The Wright Brothers

“Every time we ordered from Wright Brother's its always beautifully packed and so fresh. Definetely recommend it.”

“One box of 12 I had to dispose of because three were open and smelling ,,so I did enjoy the ones I had …Fast to get here ,how ever the box was damp. Had my suspicion then not all were ok. Shame.”

Hi Terry, Thanks for taking the time to review your order. We are very sorry to hear some of the Oysters you ordered were not up to our usual high standard. One of our customer service team will be in touch separately to rectify the situation. If you ever feel something isn't right with your order, please get in touch with us and we will do our best to sort it out. Best wishes, The Wright Brothers

“We first sampled Wright Bros delivery service during lockdown when we couldn’t get to the restaurant and appreciated the convenience of fresh seafood to our door so much that we have continued using it. Food is god quality and well packed to maintain freshness. We particularly welcome the special offers which offer really good value.”

“Absolutely fantastic service, products were unbelievable, would certainly order again”

“The products received were delicious and well-packaged. Will definitely use again”

“Visited your pop up bar by Battersea power station ( coaling pier?) Had three beers only and after I'd paid I noticed a 12.5% discretionary service charge was included . I wasn't made aware if this extra charge before ordering which I'm pretty sure you have to do. What was it for as I stood at the bar and took away the drinks myself? Lovely location though.”

“Excellent delivery and product quality”

“Yes products arrived in a great cold storage, just a bit disappointed with a couple of my items in this box this is the first time it’s happened, normally things are awesome. Quite a few of my oysters were already open so I had to throw them and the lemon soles were very small. I will continue to use as the whole fish and other items are fab. I wrote to customer services earlier in the week and had no reply yet?”

Hi Sarah, Thanks for the review. I think possibly you may have replied to one of our automated emails which are sent from a 'no-reply' address, as we did not receive your original message. Thanks for your time on the phone and I am pleased we were able to rectify the issues you encountered with your order. All your feedback is gratefully received and we thank you for your continued support. Best Wishes, Team Wright Brothers

“Thoroughly enjoyed the meal”

“Emailed Wright Bros twice for advice on my order (frozen prawns were semi defrosted on arrival) and no response received. Poor show.”

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Wright Brothers is rated 4.7 based on 1,711 reviews