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Wright Brothers Reviews

4.7 Rating 1,718 Reviews

93 %

of reviewers recommend Wright Brothers

Company Reviews

Product Reviews

4.7

Based on 1,718 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been growing and buying seafood for London’s best chefs for nearly 20 years (inc. Gordon Ramsay, Jason Atherton and Angela Hartnett). Now we aim to deliver the same restaurant quality and service to you At Home.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 5 star review on 11th April 2024

Wright Brothers 5 star review on 4th April 2024

Wright Brothers 5 star review on 22nd February 2024

Wright Brothers 5 star review on 3rd December 2022

Wright Brothers 5 star review on 7th October 2022

Wright Brothers 5 star review on 7th October 2022

Wright Brothers 5 star review on 7th October 2022

234

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely fantastic service, products were unbelievable, would certainly order again”

“The products received were delicious and well-packaged. Will definitely use again”

“Visited your pop up bar by Battersea power station ( coaling pier?) Had three beers only and after I'd paid I noticed a 12.5% discretionary service charge was included . I wasn't made aware if this extra charge before ordering which I'm pretty sure you have to do. What was it for as I stood at the bar and took away the drinks myself? Lovely location though.”

“Excellent delivery and product quality”

“Yes products arrived in a great cold storage, just a bit disappointed with a couple of my items in this box this is the first time it’s happened, normally things are awesome. Quite a few of my oysters were already open so I had to throw them and the lemon soles were very small. I will continue to use as the whole fish and other items are fab. I wrote to customer services earlier in the week and had no reply yet?”

Hi Sarah, Thanks for the review. I think possibly you may have replied to one of our automated emails which are sent from a 'no-reply' address, as we did not receive your original message. Thanks for your time on the phone and I am pleased we were able to rectify the issues you encountered with your order. All your feedback is gratefully received and we thank you for your continued support. Best Wishes, Team Wright Brothers

“Thoroughly enjoyed the meal”

“Emailed Wright Bros twice for advice on my order (frozen prawns were semi defrosted on arrival) and no response received. Poor show.”

“Arrived when advised, products varied, excellenr service.”

“Have now received several orders of Jersey oysters. Wonderful.”

“Amazing fish. Prompt delivery. Highly recommended!”

“This was the most average meal we have had in a long time. Sadly - expensive as well. Over two hours to get food served. Mussels mostly closed and not fresh. Monkfish overcooked and two ribeye steaks that were not rib eye steaks. All sides very average and homemade looking - not in a good way. £300 for a forgettable meal. Nice waiter but not a good waiter.”

“The 25% missu discount wasn’t applied, not even after querying they issue with customer services. A couple of the jersey oysters were dead and crab was not as tasty as in the past I’m afraid. So feel quality is declining.”

Hi There, Thanks for taking the time to review your order. I'm very sorry to hear you were not completely satisfied with everything. I have checked and can see that the MISSU25 discount has been applied to your order but two items were excluded due to being in the 'Heat at home' range - these were advertised as not eligible for the MISSU25 discount, but everything else was discounted accordingly. Our crab supplier has not changed, nor have we had any similar feedback in this regard. We are very sorry a couple of Oysters were dead on arrival. We will get in touch to rectify this as it is not what you should expect. Best wishes, The Wright Brothers

“All products I've had have been of very good quality EXCEPT FORE THE SARDINES WHICH WERE TOTAL RUBBISH ABSOLUTLEY AWFUL. I DON'T KNOW HOW LONG YOU'VE HAD THESE FROZEN BUT I HAD TO THINK TWICE ABOUT GIVING THEM TO THE CAT.”

Hi Ian, Thanks for taking the time to review your order and I am very sorry to hear you were not happy with the frozen sardines. Our quality control team will look into this as we are unsure what the problem might be, this is generally a very popular product. If you have any additional information that might help us please get in touch. In the meantime, our customer service team will be in touch separately. Best wishes, The Wright Brothers

“Excellent food and service again”

“Fab products and great delivery”

“Great website for ordering and very inspirational with recipes.”

“The Jersey Rock oysters were superb - fresh, sweet and SO tasty.”

“I am very pleased and amazed by the service, the efficiency and the professionalism of Wright Bros At Home. I had a little difficulty while I was ordering online and when I called to ask help it was more than excellent. My products arrived safely online, nothing was missing and packaging was very safe. Many thanks, not only I will order again but have shared this feedback with friends and family. Keep it going!”

“Great company to order from . There was an out of stock item but they got in touch with me about a suitable replacement . Also there was an item that wasn’t up to their usual quality which was unusable and they refunded, good to know if things aren’t acceptable they will do something about it Will use again and highly recommend”

“Excellent service, lovely food.”

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Wright Brothers is rated 4.7 based on 1,718 reviews