Name: The CE Shop
Address: 5670 Greenwood Plaza Blvd., Suite 420, Greenwood Village, Greenwood Village
Rating: 4.82

“Terrible service”

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Posted 2 years ago

Hello Mike. I'm sorry to hear you didn't have a positive experience with us. We're always open to constructive feedback. If there was anything we could have done to make your experience better please let us know at Support@TheCEShop.com.

Posted 2 years ago

“Good exercise for renewing Real Estate Licenses”

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Posted 2 years ago

“well formulated , interesting to learn and easy to go through”

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Posted 2 years ago

“I took courses that were supposed to renew my license. These were the wrong courses. I tried to explain this to CE customer service and they said they could not help me. I asked to escalate this to management and was told someone would call new in 3 days. It has been over one month since and have not received a call. This company and their service STINKS!”

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Posted 2 years ago

Hello David. I'm sorry that the Support Team did not get back to you. It looks like an error occurred on our end. I've asked them to put the credits on your account to purchase the correct courses and fulfill your CE requirements. I apologize for the inconvenience.

Posted 2 years ago

“After 10 yrs of working with this company and recent knowledge of how unhappy I can't fathom they are asking for a review. I had reached out to them regarding a zoom class 30 mins prior to the class starting because I had an issue logging on. . The young woman was not helpful in the least. and neither was the CE Shop. Then she told me I was not entitled to a credit after the class started and I still couldn't access it (never hanging up the phone with her the entire time When I emailed customer service regarding the no-credit issue, they didn't respond to my email. Finally when I posted a negative review elsewhere, describing what happened CE Shop commented on my review in a very insulting manner. They offered me a discount (no refund) on my next course. I had already found another company that not only offered better content, but better service. I have been an agent for over 20 yrs and you can be sure I will never give a good review and steer my contacts to another company”

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Posted 1 year ago

Hello Diane. I'm sorry to hear you had some issues with our Zoom class. I went back and listened to the phone conversation you had with our rep and they seemed like they were doing everything they could to help even though you were quite aggressive with them. We've been able to go in and add credits to your account so that you can retake this course at no cost due to the technical issues you ran into. These types of issues are not common. Out of all of our students that have completed our course over 96% reported that they would recommend it. If you have any other issues please do not hesitate to reach out to Support@TheCEShop.com.

Posted 1 year ago

“quick and informative”

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Posted 2 years ago

“I found the in-chapter and post-chapter test questions very easy. Likewise the practice exams. The actual licensing exam questions bore little resemblance to The CE Shop course. Although I passed the exam with the minimum 75%, it was a struggle. I also had an issue involving The CE Shop customer service. They were very little help in this area as well.”

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Posted 1 year ago

Hello Timothy. I'm sorry to hear that you didn't feel that our course adequately prepared you. Our courses are designed around the topics prescribed by each state's real estate commission and they are in alignment with the licensing exam topics. Over 76% of our students reported that they passed their exams on the first try. If you felt like certain topics were not adequately covered we'd love to get that specific feedback so we can better address it. You can always reach out to us at Support@TheCEShop.com.

Posted 1 year ago

“I’m concerned over not receiving a completion of my course even though I’ve called customer service twice and also emailed twice… hopefully I will hear a call back soon since it shows 100% completion of my course. But system needs to be corrected”

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Posted 1 year ago

“The state of Illinois won't schedule me to take the test, they say to talk to the CE shop to schedule and the CE shop says to talk to the state of Illinois. So I did all of this for nothing.”

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Posted 1 year ago

“Definitely helped me pass the test the first time”

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Posted 2 years ago

“Thank you for the courses! Perhaps adding some photos, graphs, etc, would be helpful. Something other than just words to break up the reading and keep the interest may be somewhat helpful. Thank you.”

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Posted 2 years ago

“The course was well organized and easy to follow. I learned enough to pass all of the exams despite the final exams containing questions that were not covered in the lessons. I was surprised at the number of grammatical errors throughout the courses. To be taken seriously as a professional course more effort could be put in.”

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Posted 3 years ago

Hello. What you are describing is not a typical The CE Shop student experience. We are happy to investigate further but are unable to find an account based on the name you have provided. I'm happy to hear that you enjoyed the course. Our courses are designed around the topics prescribed by each state's real estate commission and they are in alignment with the licensing exam topics. Over 76% of our students reported that they passed their exams on the first try. If you felt like certain topics were not adequately covered we'd love to get that specific feedback so we can better address it. Please contact us at Support@TheCEShop.com and provide your account details so that we can provide a more thorough response and resolve any remaining issues.

Posted 3 years ago

“I have been trying to reach the CE shop about missing credits I have and no one responds to me. Very frustrating”

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Posted 3 years ago

Hello Debbie. I'm sorry that you've run into issues reaching us. When you made this review I asked my customer service team managers to reach out to you to address this issue but they haven't been able to get through just yet. We'll keep trying. We also noticed that we didn't have any record of you reaching out to us. Could you please send us an email at Support@TheCEShop.com and let us know how you were trying to reach us and how we can help solve this issue? Thank you!

Posted 3 years ago

“A waste of time.”

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Posted 3 years ago

Hello. What you are describing is not a typical The CE Shop student experience. We are happy to investigate further but are unable to find an account for you without more information. Please contact us at Support@TheCEShop.com and provide your account details so that we can provide a more thorough response and resolve any remaining issues.

Posted 3 years ago

“Very useful and easy format. Loved it.”

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Posted 3 years ago

“Thank you your classes and help. It’s amazing at all that has been documented and taught. Thank you, Jan Nix”

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Posted 3 years ago

“I had problems with their server being down for an entire weekend...the error code that came up stated it was a problem with their server. I could not take any classes the entire weekend. I spoke with a live person as soon as I discovered the problem and was told, “IT doesn’t work weekends.” WHAT? Not even remote access? What kind of IT Department do they have. It then happened again, this time however it wasn’t all the classes that were suffering a server error, it was just certain classes that couldn’t be accessed. I again talked to one of their employees and was told, “We’re not for everyone.” Doesn’t seem like the right answer to me. This company is like so many companies these days that doesn’t give a whit about customer service. I WILL NOT use them again. I’m willing to bet my good reputation that this review does NOT stand a chance of getting posted and CE Shop WILL continue to offer sub-standard customer support...Shixxy support is good enough is how they feel. I communicated by phone and Live Chat.”

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Posted 3 years ago

Hi Jeffrey. First of all, I want to apologize for the interruptions to your learning. I'm not sure why you were told our IT Team doesn't work on weekends but, they do. Especially when it comes to issues with the servers being down. That said, in the past year, there hasn't been any point in time when the servers have gone down for more than a few hours at a time. It sounds like there may have been an error with your account specifically and I am sorry our Support Team wasn't able to help identify that for you. We do care about our customer service and I'm sorry you had a negative experience. We do not believe in taking down reviews. We do believe in taking feedback from our students and working to improve. Thank you for providing this feedback.

Posted 3 years ago

“No very happy with the customer service. They didn't try to resolve the issue at all.”

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Posted 2 months ago

Dear John,Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with The CE Shop. We truly appreciate customers like you who share their thoughts, as it helps us improve and provide a better service. Firstly, we would like to sincerely apologize for the disappointment and frustration you experienced with our customer service. We deeply regret that we failed to adequately address your concerns and resolve the issue for you. This is certainly not the level of service we strive to provide, and we are genuinely sorry for any inconvenience caused. Your feedback is crucial to us, and we would like to take this opportunity to learn from our mistakes and make things right. We greatly value your opinion and would appreciate it if you could kindly provide us with further details about your interaction with our customer service team. This will allow us to better understand the situation and take appropriate steps to prevent such incidents from occurring in the future. Once again, we apologize for the inconvenience you experienced, and we genuinely appreciate your patience and understanding. Please feel free to share any suggestions or specific improvements you would like to see from The CE Shop at Support@TheCEShop.com. Your input is incredibly valuable in helping us provide a more positive and satisfactory experience for all our customers.

Posted 2 months ago

“The course was interesting and interactive. The only suggestion I would make is that some of the scenarios were not relevant to real estate. For example, "Two colleagues get drunk one night and agree to marry each other if they are both unmarried by the time they are 40," I understand the point you're making with the scenario, but still not relevant to real estate.”

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Posted 7 months ago

“I’ve had my real estate license for 13 years. Every time I need to continue my education I utilize CE Shop. CE Shop is essential to me. It is convenient, I have confidence in the materials, and it is user-friendly. Therefore, I rate CE Shop with five stars. Thank you for considering my review.”

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Posted 7 months ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

The CE Shop Reviews