THE FIFTH COLLECTION Reviews

Name: THE FIFTH COLLECTION
Address: 1, Syed Alwi Road, 06-03 Song Lin Building, Singapore, Singapore
Rating: 4.76

4.8 Rating 818 Reviews

95 %

of reviewers recommend THE FIFTH COLLECTION

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Whatsapp (+65) 6221 8526

Email:

wecare@thefifthcollection.com

Location:

1, Syed Alwi Road,
06-03 Song Lin Building,
Singapore
Singapore
207628

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THE FIFTH COLLECTION 5 star review on 27th October 2022

Naomi

THE FIFTH COLLECTION 5 star review on 15th October 2020

Carissa

THE FIFTH COLLECTION 5 star review on 27th June 2020

Kimberly

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Descriptions of products are accurate. Customer interface and ordering procedure are simple and easy to navigate. Prices are fair in general and very good when in sale. Shipping is very efficient.”

Helpful Report

Posted 6 years ago

Thank you, Chun Pui! We're glad to hear that you're happy with your experience shopping with THE FIFTH COLLECTION! Yes, we want everyone to be able to shop luxury and be able to shop when they want. We take great pride in ensuring that prices are fair in accordance to the condition of the pieces on the site. Looking forward to having you back on the site!

Posted 6 years ago

“Very prompt delivery, I really like that you provide free delivery. Items are true to description.”

Helpful Report

Posted 6 years ago

Thank you for the kind feedback and we're so happy to know that you love the services we provide! Yes, unlike other e-commerce sites, there's no minimum purchase or minimum spending to get free delivery. We don't believe in that. So, yes, even if you've purchased from our bi-annual sale and spent $60, the shipping and delivery fee is still $0. ⠀⠀⠀ ⠀⠀⠀ Why? Because we're nice 😝 and because that's our gift to you for your contribution in reducing the carbon footprint by shopping #secondhand and #vintage. That's exactly why we try to reduce any other costs, wherever possible. Looking forward to having you back on the site!

Posted 6 years ago

“service is good”

Helpful Report

Posted 6 years ago

Thank you, Angelina! Looking forward to offering you even more in future!

Posted 6 years ago

“The small number of items I have purchased have been in excellent condition and delivery has been most efficient. The Fifth Collection have been great to deal with.”

Helpful Report

Posted 6 years ago

Hi Georgina, thank you for the kind feedback! We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces. Looking forward to offering you even more in future!

Posted 6 years ago

“Excellent service from the team who answered all my questions on their chat app. Very happy to purchase a limited edition bag that I wanted a few years back on a great condition too! Payment & delivery was hassle free.”

Helpful Report

Posted 6 years ago

Hello Azimah, thank you for your positive words. We're all about quality curation and we're glad that you enjoy our selection and prices. Looking forward to offering you even more in future! And yes! Someone is always there to answer questions - that's because we hate "chatbots". Plus, every luxury store has a dedicated team of SA, no? That's exactly what you get as well when shopping at TFC. #IntelligentLuxury

Posted 6 years ago

“Très bon suivi , expédition rapide et article correspondant exactement à sa description .”

Helpful Report

Posted 6 years ago

“Excellent customer service. This team truly cares about their clients. Items are always properly described and backed by photos. One time, as they were packaging up my items to ship, they noticed a blemish on my item that was not listed in the description... they notified me immediately and offered me a slight discount on the item if I wanted to proceed with the purchase. Will definitely be buying again. Thank you, The Fifth Collection!”

Helpful Report

Posted 6 years ago

Thank you, Ashley! it is definitely important to us that all our clients are satisfied and happy with their purchases, which is why we take extra care to update collectors should there be flaws on the orders that were not highlighted earlier. We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces. Looking forward to having you back on the site!

Posted 6 years ago

“Where do I even begin? I love everything about The Fifth Collection. This site is what I imagine a grown up treasure trove would be like... With the added benefit of amazing customer service!”

Helpful Report

Posted 6 years ago

Hi Annabelle, thank you for the high praise and feedback! We're so happy you've enjoyed your experience shopping with us at THE FIFTH COLLECTION. We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces. Hopefully we'll be able to offer you more in the future. (:

Posted 6 years ago

“When you want to find vintage or hard to find items (like the YSL arty rings), the fifth collection is the website to visit. Great selection, great costumer service. Keep up with the good work!”

Helpful Report

Posted 6 years ago

Hi Vanessa, thank you for that vote of confidence! We're all about quality curation and we're glad that you enjoy our selection and prices. Looking forward to offering you even more in future!

Posted 6 years ago

“Great prices, product and super fast shipping!”

Helpful Report

Posted 6 years ago

Hi Alicia! Thank you for the kind feedback. We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces. So, it is very good to hear that you've enjoyed them and are happy with them. Looking forward to offering you even more in future! x

Posted 6 years ago

“Love it, very fast and helpful customer service team. Long waiting list for consignment though 😕”

Helpful Report

Posted 6 years ago

Hi Eda, thanks for the 5-star review and the feedback on how we can serve you better. We have always designed the business to be as helpful and easy as possible for our customers, and that includes the detailed descriptions and free delivery that you hope never changes (and it won't, don't worry!). On the long-waiting list for consignment, it's true that the demand to sell with us has outstripped our capacity to process all the items and this has led to us telling sellers that they'll have to wait to consign. This is in part because we have become the most trusted reseller in Singapore and people want to leave their precious belongings with a company they know will take meticulous care of them. We are actively working on increasing capacity and therefore shorten the consignment waiting list, but we believe in doing things right, thoroughly and not rushing through them, and that takes time! On drop-off authority, the issue has always been that it's great if everything goes smoothly, but it can become a real problem if something goes wrong: if the package disappears for instance, who is responsible? Even if the customer accepts the liability upfront, it's funny how things tends to look different when something bad actually happens. In the end, someone always feels like it was unfair: if it's the customer, we've ironically just lost a customer as a result of trying to accommodate them. This problem also fades away as our delivery fleet grows and we can accommodate less standard delivery times. In the meantime, however, we have decided to be strict on this point even if we understand the added convenience it would represent for many of our busy customers... Finally, on return of sale items, something's gotta give! 😀 On average, items on our site are 40-60% below retail price for products that are in great condition (if not brand new). When you buy from us, you also get service that is often better than you would get from the luxury brands themselves, coupled with a no-questions asked return and refund policy for our regular priced items. Then twice a year we run sales that reduce the price by up to another 50% which means you could be buying an item at less than 10% of retail price. As we said, something's gotta give: what you get is absolutely drop-dead unbeatable deals for your favourite brands and we get some guaranteed space back to fill with new arrivals. There's a risk that it may not fit properly, but that risk is already in the super discounted prices, and you very likely can get your money back on that piece by reselling again (with us too!). Just to put it in perspective, please also keep in mind that most of the luxury brands themselves don't allow return and refund on sales, some of them even not even on full price items, and if they do it's for store credit, all of which you don't have to worry about with us!

Posted 6 years ago

“Fabulous designer bargains to be discovered.”

Helpful Report

Posted 6 years ago

Hi Alexandra, thanks for your great review and the thoughtful feedback on packaging and photos. On the packaging side, from the very start we have tried to use mostly recycled or sustainably produced materials. This is not just general consideration for the environment, but also because our core business is part of the sustainable fashion movement. Our business has even been nominated for a number of sustainability awards. We continue to work diligently on improving our packaging in this regard. For the photos on mannequins, we get similar feedback from time to time and a lot of thought has gone into this on our end, but it is a much longer answer. We'll send you a PM so not overwhelm your review!

Posted 6 years ago

“Great service and selection of products. My definite go-to for vintage and pre-owned luxury in Singapore.”

Helpful Report

Posted 6 years ago

Thank you for the lovely review, we are thrilled that we have earned your recognition as the go-to for secondhand luxury fashion! We've been trying to set a new standard of service since day one and it's gotten us the best customers! 🤗

Posted 6 years ago

“Well it was”

Helpful Report

Posted 6 years ago

Hi there, thanks for the very positive review. It looks like your comments might have been cut short, but we appreciate the comments on the fast refund process. We have always wanted our customers to feel comfortable buying from us knowing that they can return anything for a full refund, but also that return shipping is completely free too (even for international customers!). Your other comment was on condition which we'd love to understand better so we'll reach out separately. In the meantime, don't forget that you always have the best return and refund policy in the world to fall back on!

Posted 6 years ago

“Easy to use website. Quick processing and fast delivery.”

Helpful Report

Posted 6 years ago

Dear Taimur, thank you for your great review and glad you're finding the whole process easy and fast! We've always wanted the website and service to be so good that it fades away and our customers can just focus on discovering and enjoying the best of fashion at unbeatable value. Thank you for your support on that journey so far!

Posted 6 years ago

“Great team, amazing curated items, excellent service and so many gems!!! I am completely addicted to TFC! ❤️”

Helpful Report

Posted 6 years ago

There's times such as these, where we know that all the hard work was worth it! 🥰 Thank you, Mathilde, for your great review and for being such a steadfast supporter of THE FIFTH COLLECTION from nearly the beginning. I think you are a testament to the long term relationships of trust that we aim to build with our customers and we look forward to extending this relationship long into the future too!

Posted 6 years ago

“I have enjoyed my shopping spree with Fifth Collection since 2015. Everyday I gets to shop at my free time and I LOVED it. Thanks 5th team, you are fabulous 😍”

Helpful Report

Posted 6 years ago

This is such an awesome review, I think we're going to frame it and put it on the wall in our office (after we wipe the tears of joy from our eyes) 😂 You made our day, Cindy, and it means so much more coming from a customer that has been with us for so many years and has experienced our service over such a long period of time. Thank you!

Posted 6 years ago

“TFC has provided me with a fuss-free way to sell my preloved items.”

Helpful Report

Posted 6 years ago

We're glad that you are finding our Personal Seller Service fuss-free! From the start, we always wondered why selling preloved luxury couldn't also be a luxury experience? So we set out to build the business that would make it so, and created a new industry standard for online secondhand in the process. Thank you for your trust and support!

Posted 6 years ago

“Great deals always!”

Helpful Report

Posted 6 years ago

Thank you for your review and glad you're getting all the great deals! In addition to great value, did you know that that buying from us is actively taking part in the sustainable fashion movement? Looking good, doing good and saving money - that's why our tagline is Intelligent Luxury!

Posted 6 years ago

“Excellent customer service!”

Helpful Report

Posted 6 years ago

Thank you for your awesome review! We love our customers and pride ourselves on providing them with the highest standard of service possible.

Posted 6 years ago

THE FIFTH COLLECTION is rated 4.8 based on 818 reviews