The Range Reviews

"absolutely disgusting- part of my order is missing, only received two boxes instead of 4, the same product- tried live chat, rude, unhelpful and ended the chat without resolution, they blamed the \"distributor\" but refused to give me a contact number- no wonder the reviews on here are so bad- DO NOT USE THEM"

"I ordered some paint, it was delivered damaged and they told me it was my responsibility to get rid of it! Weren't interested in dealing with my complaint and ended the chat when I asked to speak to a manager. Very unhelpful company with rude customer services staff. Apparently the telephone lines have been disconnected, so you have no alternative other than webchat, WhatsApp or email to contact them. May just have to go into the local store and complain."

"You need to sort your staff out and learn the law, 3 adults went to the till, 2 monster energy and one Prime HYDRATION (the coconut water not the energy drink) member of staff questioned if it was for one of the children, it was since we've bought them multiple times from another range store and other shops, he refused service claiming it is age restricted, it is not an age restricted product, his attitude towards customers was rude, provocative and unprofessional which lead to a heated argument, after I left the store with my children he proceeded to follow me out and continue the argument thus abandoning his till, followed by 2 other unprofessional members of staff that need to learn the law. Staff should never be following and provoking customers. Needs the sack, especially Logan Evans"

"The Range is abysmal with their 'customer service' as I am currently trying to get an item RETURNED to their retailer that sent the WRONG item. Now the retailer has offered to take the item and PARTIALLY return my money. With this, EVERY 2 weeks Clearpay is still paying for goods I CANNOT return. I have had to get in contact with The Range EVERY week to try to deal with this situation. They say they will get back to you in 3-4 working days which NEVER happens, so I end up having to contact them. There is no phone no. so you are stuck trying to text someone while they take their time to reply. They NEVER reply with what you ask, it is always 'what the retailer said'. They take NO responsibility in the unprofessional customer service that is provided by both them and their partner companies. They display abhorrent behaviour taking advantage of people that cannot afford to buy goods that are more expensive by thinking they are NOBODYS. This is the UK and this should NOT be permitted in 2024. I am complaining to Consumer Rights and taking legal action."

"The Range is abysmal with their 'customer service' as I am currently trying to get an item RETURNED to their retailer that sent the WRONG item. Now the retailer has offered to take the item and PARTIALLY return my money. With this, EVERY 2 weeks Clearpay is still paying for goods I CANNOT return. I have had to get in contact with The Range EVERY week to try to deal with this situation. They say they will get back to you in 3-4 working days which NEVER happens, so I end up having to contact them. There is no phone no. so you are stuck trying to text someone while they take their time to reply. They NEVER reply with what you ask, it is always 'what the retailer said'. They take NO responsibility in the unprofessional customer service that is provided by both them and their partner companies. They display abhorrent behaviour taking advantage of people that cannot afford to buy goods that are more expensive by thinking they are NOBODYS. This is the UK and this should NOT be permitted in 2024. I am complaining to Consumer Rights and taking legal action."

"The Range is abysmal with their 'customer service' as I am currently trying to get an item RETURNED to their retailer that sent the WRONG item. Now the retailer has offered to take the item and PARTIALLY return my money. With this, EVERY 2 weeks Clearpay is still paying for goods I CANNOT return. I have had to get in contact with The Range EVERY week to try to deal with this situation. They say they will get back to you in 3-4 working days which NEVER happens, so I end up having to contact them. There is no phone no. so you are stuck trying to text someone while they take their time to reply. They NEVER reply with what you ask, it is always 'what the retailer said'. They take NO responsibility in the unprofessional customer service that is provided by both them and their partner companies. They display abhorrent behaviour taking advantage of people that cannot afford to buy goods that are more expensive by thinking they are NOBODYS. This is the UK and this should NOT be permitted in 2024. I am complaining to Consumer Rights and taking legal action."

"The Range is abysmal with their 'customer service' as I am currently trying to get an item RETURNED to their retailer that sent the WRONG item. Now the retailer has offered to take the item and PARTIALLY return my money. With this, EVERY 2 weeks Clearpay is still paying for goods I CANNOT return. I have had to get in contact with The Range EVERY week to try to deal with this situation. They say they will get back to you in 3-4 working days which NEVER happens, so I end up having to contact them. There is no phone no. so you are stuck trying to text someone while they take their time to reply. They NEVER reply with what you ask, it is always 'what the retailer said'. They take NO responsibility in the unprofessional customer service that is provided by both them and their partner companies. They display abhorrent behaviour taking advantage of people that cannot afford to buy goods that are more expensive by thinking they are NOBODYS. This is the UK and this should NOT be permitted in 2024. I am complaining to Consumer Rights and taking legal action."