The Range Reviews

Name: The Range
Rating: 1.40

1.4 Rating 1,880 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 1,880 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 39%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 24th April 2024

Kim Jones

"\u00a31320 online order. Paid extra for \u201cEXPRESS DELIVERY\u201d online which advertises, choose your delivery from 5 days as I wanted the delivery in time for my Daughters birthday party.\r\n\r\nStandard is from 8 days.\r\n\r\nOrdered online on Saturday 30th March and was told I could choose a delivery date on Thursday 4th April.\r\n\r\nEmail received Friday 5th April that my delivery would be late and I still can\u2019t choose a date. After 2 hours on the phone to customer services I was told they don\u2019t know a date yet and I would be refunded for the express delivery charge. \r\n\r\nWent to my local store on Saturday 6th April to ask if they knew where my furniture was. I was told it was on their system that it would be delivered on Wednesday 10th of April (for some reason customer services didn\u2019t tell me this on the phone) Also, the employee at The Range told me that all orders are 5-10 working days if paid for in store regardless (no extra charge) and they shouldn\u2019t be advertising EXPRESS delivery as it\u2019s all the same, this apparently happens all the time, customers are always complaining and meetings have been held about this by The Range.\r\n\r\nReceived confirmation today Wednesday 10th April that my furniture now won\u2019t be delivered until the following week. I rang XLDelivery who they use and they told me that The Range have got it down on their system as STANDARD delivery and there is nothing they can do, earliest they can send it is Monday 15th April. \r\n\r\nAfter another 1 hour and 20 minute phone call to get back in touch with The Range customers services, (lady putting me on hold several times, while she got help on this) I was then told that I will not be refunded now for Express delivery as I have accepted that I want it delivering on a date which I didn\u2019t choose, I was told that\u2019s the day it would be delivered regardless and I won\u2019t be receiving any refund. I can make a complaint or review.\r\n\r\nNot going to be here in time for her birthday party, no refund on delivery, and was always down as standard. It may only be \u00a310 extra but if they are doing this to 1000s of customers then something needs to be said."

The Range 1 star review on 10th April 2024

The Range 1 star review on 13th March 2024

Murphy

The Range 1 star review on 17th February 2024

Angela Sheldon

The Range 1 star review on 18th December 2023

Ian

243

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have visited two or three different branches and found them all to be very helpful and the merchandise they sell are excellent. The have a branch in Cannock too, it is fantastic.”

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Posted 2 years ago

“Wow, what a lovely shop! Everything you could need, they provided. Some lovely items for the home, camping and essentials. A must go to shop even had lovely gift ideas.”

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Posted 2 years ago

“Fantastic have everything in I need and you have fantastic cafe upstairs and also your best shop ever been to thanks for all your kindness and help”

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Posted 2 years ago

“Ordered from the range on the 30 th November . Delivery date by the 6th dec . Arrived on the 3 rd . Excellent Thankyou”

Helpful Report

Posted 2 years ago

“I am giving this 5 star review not for the Range as a store but as a 5 star acknowledgement to a staff member who works in Dee Dees Café in store. I believe the member of staff I am mentioning is named Chloe. I have noticed how hard Chloe works over my years of visiting the store whilst sitting having my cuppa. Last Sunday 21/11/21 I sat and watched Chloe whilst sitting drinking my coffee . She was working incredibly hard serving so many customers sole handley! NO OTHER STAFF! to support her. Chloe remained calm, polite and professional under pressure. I noticed she was doing everything! cleaning , preparing ,serving, wiping tables aswell as directing customers in correct direction in store. ( All with a smile ). Dear manager of this store. I hope you acknowledge your wonderful staff member and treat her accordingly her service to your store is paramount. You have an absolute asset to your staff . Keep hold of her! Well done Chloe. ☺️”

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Posted 2 years ago

“The staff were very helpful and good quality products. Emily in particular was very helpful and friendly. Thank you Emily.”

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Posted 2 years ago

“Fab availability, amazing Christmas stuff and great prices! Tills should be bigger as lack of space to load and pack items”

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Posted 2 years ago

“I could not be happier with my lovely new lamps. The Range offers so many wonderful items for the home, I could spend all day in the store!”

The Range 5 star review on 27th August 2021

Helpful Report

Posted 2 years ago

“We were looking for a small water feature for a birthday present In came Mary who explained that the larger ones needed to be ordered but showed us the smaller range. When we couldn't see what we wanted she proceeded to go further and look inside the garden centre and produced just what we wanted. She carefully opened it up and shower us how long the extension,was and also told us if our friend didnt Like the gift we could obtain a present receipt so that it coukd be returned She was polite and very interested in making sure our trip to the Range was a happy one Thank you Mary you were a delight”

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Posted 2 years ago

“Myself and my wife who is blind went shopping at the range today in Derry/Londonderry for summer seating, we encountered a helpful lady by the name of Wendy she made our shopping trip so much easier, she was so so helpful. Every store should have a Wendy”

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Posted 2 years ago

“l did recieve problems with sofa l ordered , and getting any answer's though email but once l did get though to a human they were brilliant”

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Posted 3 years ago

“I ordered two standard floor lights online on Monday night and received them by Tuesday lunchtime the very next day. They were very well packed, no dents or scratches and glass shade was very well protected in polystyrene mould. Unlike some reviews i read of damaged goods and nearly put me off buying, but im glad i did buy as they look lovely in my living room and were easy to assemble.”

The Range 5 star review on 13th April 2021

Helpful Report

Posted 3 years ago

“Mary Quinn , ( I think from furniture) was on the customer service desk when l visited the range in Renfrew last week. She was so helpful, kind and very professional in helping me. I was looking for a certain type of wall paper which the range in glasgow told me it was discontinued. Mary went away out of her way and found it was still active but not in stock. She said she would phone me as soon as it came in , which she did three days later . I so appreciated the service she gave me in such a lovely manner . She must be an asset to your company . Too many people write to complain these days so I thought I would write something positive, I also found other members of staff helpful. I come from the other side of the city and the range in Glasgow would normally be where I go . That’s Where I was told paper was discontinued,, So I will think twice which range to shop in these days Note: I handed in a thank you card and as I have Alzheimer’s I called her Margaret) lol”

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Posted 3 years ago

“Paid extra £2 for Express delivery, did receive an Email saying might be a delay with delivery. Received further Email saying no delay. Parcel delivered by DHL on day stated for Express delivery . Price of goods excellent compared to Amazon and Ebay .One rod was bent could not have been bent during packing/delivery marked Fragile, well wrapped in bubble wrap, as other item another rod was straight. The bent rod was not returned as it worked to my advantage, 6ft window with heavy 1mtr drop net curtain ,turned the rod so the bow was upwards ,hence no sagging in the middle. Did not need the return , a return label was enclosed in the packaging though. Very happy with result.”

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Posted 3 years ago

“Good afternoon I was served today by a lovely young woman till 13.54 on till 2 she was called Ayesha her customer service was priceless very polite”

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Posted 3 years ago

“Ordered from the Range and paid for quicker delivery and it came exactly at the time they said. Opening my purchase of 4 cushions they were perfect and just what I wanted really pleased they are gorgeous. Thank you all at the range and Merry Christmas”

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Posted 3 years ago

“Was lovely to see the cafe open today lovely ladies”

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Posted 3 years ago

“Very good layout for social distance and very helpful staff and first time I’ve ever been for a while and found things easier”

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Posted 3 years ago

“I want to thank a girl name Brinda in customer service in Enfield, really lovely girl and very helpful and always a lovely smile to welcome you”

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Posted 3 years ago

“Ordered a gazbo from the range online afew months ago only put it up recently and i am absoulety over the moon with it very easy to put up it has stayed up during the very strong winds and has been admired from many neighbours who are also going to purchase one will definitely order from the range again.”

Helpful Report

Posted 3 years ago

The Range is rated 1.4 based on 1,880 reviews