£1320 online order. Paid extra for “EXPRESS DELIVERY” online which advertises, choose your delivery from 5 days as I wanted the delivery in time for my Daughters birthday party. Standard is from 8 days. Ordered online on Saturday 30th March and was told I could choose a delivery date on Thursday 4th April. Email received Friday 5th April that my delivery would be late and I still can’t choose a date. After 2 hours on the phone to customer services I was told they don’t know a date yet and I would be refunded for the express delivery charge. Went to my local store on Saturday 6th April to ask if they knew where my furniture was. I was told it was on their system that it would be delivered on Wednesday 10th of April (for some reason customer services didn’t tell me this on the phone) Also, the employee at The Range told me that all orders are 5-10 working days if paid for in store regardless (no extra charge) and they shouldn’t be advertising EXPRESS delivery as it’s all the same, this apparently happens all the time, customers are always complaining and meetings have been held about this by The Range. Received confirmation today Wednesday 10th April that my furniture now won’t be delivered until the following week. I rang XLDelivery who they use and they told me that The Range have got it down on their system as STANDARD delivery and there is nothing they can do, earliest they can send it is Monday 15th April. After another 1 hour and 20 minute phone call to get back in touch with The Range customers services, (lady putting me on hold several times, while she got help on this) I was then told that I will not be refunded now for Express delivery as I have accepted that I want it delivering on a date which I didn’t choose, I was told that’s the day it would be delivered regardless and I won’t be receiving any refund. I can make a complaint or review. Not going to be here in time for her birthday party, no refund on delivery, and was always down as standard. It may only be £10 extra but if they are doing this to 1000s of customers then something needs to be said.
1 month ago
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The Range has a 1.4 average rating from 1,908 reviews

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