The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.54

4.5 Rating 2,423 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,423 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 13th October 2026

583

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m very impressed with The Shade Products. The colour & conditioner are The Best 🙌🏼🌈☀️”

Helpful Report

“I'm so happy with how this colour turned out! The process was simple, the dye was gentle without a strong smell, and the copper golden blonde came out beautifully! My hair is about 50% grey which has given the the finished result depth and vibrancy. I highly recommend!”

The Shade 5 star review on 25th June 2020

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“It's top end, salon professional quality dye. It covered my greys 99%. I have thick, wavy dark brown hair. My greys are course and concentrated in the usual common areas. I would recommend applying extra developer separately for 15 mins (as advised in the trial instructions), if you have a lot of greys or coarse hair like mine. The trial is so worth the bargain price and provided you choose the correct shade for your existing natural colour, I can't see how you would go wrong with it. Highly recommended product.”

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“I like Shade because the colour I chose is really pretty. It’s easy to mix and apply.”

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“So glad I came across this amazing product which is premium quality the product is thick and there is more than enough product more than you would get in your chemist box colour will never go back to them. Great colour leaves hair soft and manageable. Love the idea that it's a subscription makes me look after my hair more often. Thanks for a fantastic product.”

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“So great to have quality products delivered! Hair has felt great and it's been three + weeks”

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“Loved my kit from the Shade, and all the goodies in it were sooooo useful! Also love my new hair colour - it’s exactly right! Thanks Team Shade!”

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“I have been using the Shade for over three months now. I'm very happy with the results, and no dangerous chemicals. I found just the right colour for me too. The Shade gets delivered to my door every month, a good reminder that it's time to do my hair colour again.”

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“Loved my first try of The Shade! Best home colour I have ever used!”

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“Love this product! I often don't have the time to go the the hair salon, but love that fresh new-colour feel! The Shade gave me an opportunity to have a salon-finish in the comfort of my own home. The colour is great (I use light ash brown), feels great and the whole process is so easy! Would recommend!”

The Shade 5 star review on 19th June 2020

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“Loved this kit!! Amazing customer service, quick postage and a quality product.”

The Shade 5 star review on 18th June 2020

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“Wow so easy to order I sent photo of my hair colour and they responded with colour I should go Fast and Easy service Product smells beautiful leaves hair so soft Great pack with everything you need”

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“I’m so impressed by the quality and value for money! Color was a little darker than expected, will get lighter shade next time:)”

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“Loved it! Maybe just a bit dark... I need something more red please!”

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“Used for first time today. Very happy with results and colour 5.53 chocolate brown looks great. Happy with product. Hair feels silky. Easy to apply. As I only have short hair, will only mix 1/2 mixture next time as there was a lot left over. Also it would be great if shampoo and conditioner can be purchased in bottles in future. Will definitely be ordering again. Thankyou The Shade.”

The Shade 5 star review on 15th June 2020

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“Product was easy to use, hassle free and looks great. No greys woohoo”

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“Very satisfied with your product. Hair colour had more reddish tones in it that I would usually have. Great grey coverage.”

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“Up to today I was strictly a salon colour gal. After 3 months of COVID restrictions I got sick of looking at my roots and greys so decided to take advantage of the free trial. I chose the colour suggested for me and the results are stunning. My hair was a dark blue violet colour beforehand so I was worried the deep golden brown wouldn't take but it worked brilliantly and it looks like a professional colour job. Love the shade, love the shine. I'm converted”

The Shade 5 star review on 13th June 2020

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“We are so happy to have found The Shade. The colour matching and online ordering is fantastic. The product itself is like a luxuriating treatment, my hair feels amazing. Thank you The Shade”

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“I was so surprised at the ease of this colouring system and wrapped with the result of my regularly coloured hair. The extra developing for the greys worked great. Will definitely continue to use The Shade.”

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The Shade is rated 4.5 based on 2,423 reviews