The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.53

4.5 Rating 2,065 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,065 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 25th August 2025

Kristy N

The Shade 5 star review on 25th June 2025

Heather P

558

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The colour is excellent, and true to the images on the website, not brassy at all and I have a lot of red pigment in my hair naturally.”

Helpful Report

“The gloss this product adds to the hair is outstanding! The deep conditioning properties make the hair more manageable as well. The colour is rich and glorious with not a grey hair in sight.”

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“I was especially impressed that the kit had everything I needed. Feels like salon colour, looks like it, has stayed put in the hair, it didn’t irritate my sensitive scalp. My hair costs a lot to dye at the salon because it is so thick and long. This just saved me $100+.”

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“Great items to help with home colouring (love the mat!). I've never used a brush before for home colouring and I can see how this will be very good for roots only application (I did full colour for my first time using this colour). Soft, shiny hair, really like the colour, no smell or itchiness - ideal for me and very convenient too.”

Helpful Report

“I can be a difficult to please customer!! I don't shop a lot, but I like value for money and products that work for me. I can't stand spending hours in a salon or the smell of regular hair colour and I have sensitive skin, so there's not many options for me! I really like this product - it works, looks lovely, is super convenient and I have asked some daft questions and got loads of help - I am happy!!”

Helpful Report

“Gorgeous colour! I got individual help with my colour choice as my hair is damaged and the colourist helped me with a colour choice which really works for me to correct colour I didn't like and also she gave me great advice to help with my hair health and condition (which is part of my colour problem). Very happy.”

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“COlourist helped me cover my balayage. Now I can keep colouring at home, and stay away from the salon. Beautiful colour, no itch. Can't wait for my next delivery!”

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“Colourist helped me correct previous colour results from home colouring with another brand that I wasnt happy with. No smell. Very helpful and very nice colour result.”

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“I have quite sensitive skin on my scalp which means I can't use regular colour brands, all of which irritate my head. I got a beautiful colour result from this product (almost exactly my natural colour which is what I wanted) and no itch at all! Will continue using and recommend to friends/family.”

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“Thank you for the lovely colour and accessories and for getting ammonia and salons out of my life.”

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“So much different and better than any other home colouring experience!”

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“I wanted to cover my balayage and they were able to help me do that, with very nice results, no itch. Very helpful with all my questions too!”

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“Can't believe this product doesnt itch or stink! I won't be using regular home colour again. I love my new colour, they're very helpful and I'm happy!”

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“Very nice!”

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“Love this! No smell, drips, amazing set of accessories, great colour and shine!”

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“Lovely colour, shine and service. No drips, no smell and I am now a home colouring pro with my gear - very cool. Thanks!”

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“Seriously helpful customer service. I chose a colour which wasnt recommended...and it gave me 'hot roots' (I know what they are now!). The colourist explained exactly why, what I should choose, how to avoid that etc, I did what she said and I am very happy with my colour now. Really helpful, gave me so much info/tips, and love the look and feel of my hair! Thanks!”

Helpful Report

“I have developed a reaction to hair colour over many years of colouring at the salon and at home. I just can't use regular brands anymore. I am very happy I was recommended this colour by a friend. I enjoyed the process, the accessories (so organised!) and my colour is beautiful, ,and a very natural looking blend with my existing colour. Overall, very good and I recommend this product.”

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“Love this! Did not stink or hurt my head, beautiful colour. Thanks!”

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“Hair feels amazingly soft after colouring, and my colour is just right. The colourist helped me select a colour which would manage my unwanted warmth, and it was successful!”

Helpful Report

The Shade is rated 4.5 based on 2,065 reviews