The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.54

4.5 Rating 2,423 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,423 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 13th October 2026

583

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed by the service and also the quality of the colour product. My new hairdresser had left me with a patchwork of almost blonde hair, when I am normally mid-brown. Now that I am self-isolating, I was desperate to do something about this, and your product has enabled me to get back to looking 'normal'. I am so thankful! I loved the whole package I received to carry out the colouring. The shampoo and conditioner are particularly gorgeous and I have re-ordered. Many, many thanks.”

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“Fabulous! I was really nervous about dying my own hair but after just having baby number 2 I couldn't bring myself to pay the salon prices. My hair looks great and instructions ard very easy to follow. Will be a definite repeat use and the money I save can go towards doing something fun with the family.”

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“I cannot believe how great this product is. My 18 year old daughter coloured my hair. It was easy to use and the instructions were great. The colour looks amazing and shiny and my hair feels so nice. I'm extremely happy.”

The Shade 5 star review on 19th May 2020

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“Amazing product, quality and packaging. My hair are shining and greys coverage looks like a professional application from hairdresser. Will definitely order again.”

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“The equipment provided is good quality, instructions easy to follow and left my hair feeling so soft, shiny and smelling gorgeous! I didn't quite get the results I wanted colour wise but my hair is obviously darker that I realise and will need bleaching to achieve my desired ash blonde shade. I emailed the colourists for support and they were very helpful and made suggestions as to how to get to the colour I want. My hair is in great condition and I would not hesitate to use the shade again! Love it!”

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“Shade worked like magic! My hair never felt more healthier and shiny. Covered all my greys too. Cannot wait for my next delivery 🖤”

The Shade 5 star review on 16th May 2020

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“Well tried out my first Shade Hair Colour. Number 5. It was easy to apply even though I am not the best at sectioning my hair (In fact I am hopeless at it but may get better the more I do it) I had previous coloured hair and even though I probably didn’t cover all the grey regrowth properly I left the regrowth for 10 mins then massaged the rest of the product through my hair and the result was wonderful. Great colour with surprising mix of colour in the sunlight and super soft super smooth hair. Love this product already. Have washed with my normal colour shampoo and conditioner since doing it and still soft and shiny. So impressed would recommend wholeheartedly. Thanks”

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“FIRST TIME USER I love love love my results, super easy to mix, easy to apply, no complications at all, lots of fun and a money saver. Due to lockdown around AU, courier was a bit delayed, but now I am loving my fresh new hair and wish I done a before and after pic. The results are absolutely amazing and it turnt out to be better than I expected. Thanking The Shade for this fantastic kit, I am more so extraordinary happy to be a subscriber and can't wait for my next order to arrive.”

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“Great nourishing product covered grey and equipment that came with the colour was great didn't need anything extra, everything supplied in pack even protective cape and brush applicator Highly Recommend this product”

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“I liked very much for different reasons: 1. Presentation. The box had a little welcome note with my name on it. It was hand written. Nice detail. 2. Content. Very profesional and clear labelling for further instructions 3. Results. I did like how my hair ended. Nice and bright colour and almost any greys. Besides it has a nice smell. Happy with this option!”

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“Super quick delivery. Great little kit.”

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“Beautiful colour, and SO easy. No offensive chemical smells, and my hair is soft, smooth and shiny. Perfect!”

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“I used “The Shade” colour darkest brown. It was exactly the shade I wanted. I only use cold colours in my hair as it throws a lot of reds. Very happy with coverage. I have above shoulder length and had left over product. The conditioner left my hair so silky and shiny. I will always recommend this product.”

The Shade 5 star review on 13th May 2020

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“Fantastic service received it very quickly in the mail and love the colour!!”

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“The Shade is so easy to use and comes with everything you need! The packaging is perfect and everything looks so professional. I felt like a real hairdressing!”

The Shade 5 star review on 12th May 2020

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“Love the kit and extras you wouldn’t get with a box. Also the conditioner smells amazing. The Dark Golden Brown is a bit redder than expected but still happy!”

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“I loved the whole experience! Website is beautiful and was easy to find what I wanted; delivered quickly and elegant, minimal packaging. Colour is beautiful and really nourished my hair as well! Love love love that the first pack comes with the brush and mixing pot etc for reuse next time. Only tiny suggestion for improvement would be that the gloves supplied could be durable reusable ones, added to the starter kit, rather than the flimsy throwaways that are in with the colour. Perhaps have as an optional add on? At least reducing the single use plastic :-) Otherwise everything is top notch! Really felt like I treated myself to some pampering :-)”

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“I am a hairdresser. I love this. Not real keen on the shampoo, but the colour is great. Good job.”

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“Super easy! Love how everything I needed was included, hair was left soft and shiny, all greys covered, without the horrible supermarket box dye smell. Thanks for getting me through isolation”

The Shade 5 star review on 11th May 2020

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“I was so pleased with the shade. Covered up my greys and the colour was perfectly matched to my hair colour. It also has not started to show my greys yet. I so happy with the results and would recommend to family and friends. Thank you the shade.”

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The Shade is rated 4.5 based on 2,423 reviews