The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.54

4.5 Rating 2,330 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 16th July 2026

578

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love this product especially at a time we cannot go to a hairdresser....great idea absolutely a beautiful product....”

The Shade 5 star review on 18th April 2020

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“Very pleased with the process and everything that was included.”

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“Love, Love Love it! Fantastic shipping time, quality product and great results. Especially loved the neat packaging, personal touches and salon kit. The shampoo & conditioner are also fabulous and left my hair feeling thick and healthy. Portofino- Copper Golden Brown is a beautiful rich colour too.”

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“Ticks a lot of boxes. Great quality colour and no nasty smells. Also covers greys 100%”

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“Love the convenience! I’m a mama of a 4 year old little man & going to the salon for a couple of hours is just not feasible. This kit made my life so easy - and it fits snugly in the the letter box! The conditioner is lovely & my hair is soft, silky & sans greys! I feel pretty! (Even in isolation!!)”

The Shade 5 star review on 16th April 2020

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“Love it. Easy to use, didn’t make my scalp itch and the shampoo and conditioner provided left my hair shiny and nourished”

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“Extremely happy with my colour, my hair is so soft and has a lovely shine to it. Happy with the grey coverage too.”

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“Great colour and coverage”

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“Easy colour and has covered my greys! Really happy with recommendation from consultant as well as matching salon colour whilst we are stuck in new way of living!”

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“Extremely pleased with the quality and results I achieved! Would 10/10 recommend this product.”

The Shade 5 star review on 15th April 2020

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“Really impressed with the shade! So easy, the accessories are great, I love the colour, and best of all, it's paraben and phthalate free! Thank you!”

The Shade 5 star review on 14th April 2020

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“The Shade produced sensational results! The colour was perfect, my hair was so shiny and a better result than from my hairdresser. It was easy to do and I would rate the whole experience 10/10!! The customer service with Craig was amazing!! Than you :)”

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“I have resistant grey hair and have been getting the roots coloured every 3 weeks in a salon for over 20 years. I stumbled across ‘The Shade’ and after reading the reviews I thought I would give it a try. My partner painted the colour into just my roots, all over, and we didn’t take the colour through to the ends. I left the colour on for the time specified, including 10 extra minutes for my resistant greys. This is the same time as the salon left it for. The results are amazing. The colour covered all the regrowth, and it looks like I had it done in a salon! I will continue to use The Shade to colour my hair, as it’s so easy to do from home and conveniently arrives in time for the next application. I used Genoa 6 Light Brown, and for my next application I’ll be trying Montecristo 6.1 Light Ash Brown, just so I can see the difference, and then I’ll settle on a regular colour.”

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“Absolutely love this! Was looking for a way to maintain my long red hair without paying salon prices. Very impressed with the quality and the colour itself. Holds up to washing SO much better than my salon's colour. My only qualm is that I wish the gloves were more like the standard medical gloves instead of the thin clear plastic ones - I have small hands so those gloves are awkwardly large on me.”

The Shade 5 star review on 13th April 2020

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“The most beautiful colour I have ever used.Great pack will highly recommend.”

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“I haven't coloured my hair at home since I was a teenager, the colour turned out fabulous and I have received many compliments. My hair feels soft and looks shiny. Thank you for a great product.”

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“Very impressed. The package was well presented. The free kit was a great addition. This colour covered my greys as only salon colour has previously achieved.”

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“Love the colour. It also keeps my hair healthy and shiny”

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“I love the colour the dye has a pleasant smell so does the shampoo & conditioner definitely will be continuing using it”

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“This product has no unpleasant fumes, instructions were clear and helpful and the kit provide everything required. Grey hair covered and hair feels soft and renewed. Thanks”

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The Shade is rated 4.5 based on 2,330 reviews