The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 2,005 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,005 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 30th June 2025

Evonne R

The Shade 5 star review on 25th June 2025

Heather P

558

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for my new hair! Perfect shade, covered my greys, gave it beautiful shine and depth of colour. Very pleased with the overall result and the products and service !”

The Shade 5 star review on 24th October 2018

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“I'm very happy with The Shade. I've received great service from the get-go and I'm also pleased with the product. I wanted to use a hair colour that was not only kind to my hair and scalp, but was free of ammonia and other nasties. It's also cost effective, as because I have short hair, I only need to use half of the product each month or so.”

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“I just wanted to message you and let you know how much I loved using your hair dye for the first time .... I have received so many compliments and it looks better than the $300 salon job... not to mention all the free time at home I’m going to have now I won’t have to spend hours in the salon... ! I used the Copper Golden Blonde shade and it came out amazing !! Plus the application kit that was included in my trial kit is awesome; the cape thing protects all my clothes and I didn’t ruin any towels !! I have been telling anyone that will listen to try out your products !! So so good !”

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“The colour I received is amazing. It covered my 2 tone (dark) coloured hair with 1 kit. I would highly recommend this product over supermarket packets. I will definitely be purchasing more!!”

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“Amazing product, so convenient & easy to use. Not to mention the money & time I am saving.”

The Shade 5 star review on 15th October 2018

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The Shade is rated 4.5 based on 2,005 reviews