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The Shade Reviews

4.5 Rating 2,064 Reviews
88 %
of reviewers recommend The Shade
4.5
Based on 2,064 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read The Shade Reviews

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 25th August 2025
Kristy N
The Shade 5 star review on 25th June 2025
Heather P
The Shade 5 star review on 25th June 2025
Heather P
The Shade 5 star review on 25th June 2025
Heather P
The Shade 5 star review on 25th June 2025
Heather P
The Shade 5 star review on 25th June 2025
Heather P
The Shade 5 star review on 25th June 2025
Heather P
558
Anonymous
Anonymous  // 01/01/2019
I am so impressed with this website I could scream ! My sister recommended it to me and after putting my first color in with the help of the amazing color consultants I have been 100% happy. I have been spending an absolute fortune on my hair and I was looking for an alternative… and here it is Shade!
The Shade 5 star review on 18th January 2022
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Fantastic hair dye. It lasts for ages, without fading like previous hair colours I've purchased from the shops or the hairdresser's I love that The Shades hair dye uses natural ingredients so it doesn't damage my hair. I would never go back to any other dye.
The Shade 5 star review on 13th January 2022
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Consultants extremely helpful, I will always buy my hair colour from shade now, just perfect in every way, thankyou so much 🙂
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I couldn't have asked for better service all around from The Shade. Everything was so easy from making my order to receiving it in the post. I now finally have full coverage of all of my stubborn Gray roots. I am now a very happy Subscriber. 😊
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I started using the Shade during a serious illness that affected my hair. I wanted a gentle non chemical colouring system. I found it in the Shade.
The Shade 5 star review on 29th December 2021
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Love the colour copper blonde so easy to do
The Shade 5 star review on 27th December 2021
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I love it, people have been asking me what I did to make my hair look shiny and healthy,
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Such beautiful colour, so easy to use, always perfect and shampoo and conditioner smell fabulous
The Shade 5 star review on 22nd December 2021
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Love the product, great colors
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Everything you need in one little eco friendly box. First purchase adds a mixing bowl and comb to assist with mixing and then applying this super safe and very effective colour to ones hair. Deliveries always on time and notifications of delivery are welcomed beforehand as a reminder. Very happy with this product.
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Love the colour, was exactly what I was hoping to achieve, have had a lot of compliments about it 😊
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I love love love this system and the product is awesome. I specifically was after a hair colour that was cruelty free and looked great; The Shade nailed it! The regular order system sealed the deal for me, no longer do I have to try to remember in advance of looking in the mirror and thinking I need to get my hair done - this is delivered to me on time, every time!
The Shade 5 star review on 22nd November 2021
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My home colour experience has been great! It is no trouble for me to do it myself and the colour turns out just how I would like it to be - Sienna Brown. I have used "The Shade" now for about 6 years and am thrilled with the results. My (49) daughter also uses the same colour and finds it easy to use. My photo is not my best as I was looking at a Birthday card I was given. I am (74) with wrinkles but my head of hair shows up well. Margaret
The Shade 5 star review on 21st November 2021
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Colours are beautiful and my hair feels great. The Team are easy to contact with good advice provided. I'm able to change my colour and the frequency of my subscription easily. Been using for over a year now.
The Shade 5 star review on 20th November 2021
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Perfect colour and application tools! Love it! My husband applied it and even though we made a mess, it was an easy process and the colour came off my skin with the barrier oil easily!
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I love this hair colour. It doesn't build up over time like other hair colours requiring you to re-set after a while as the shade of your hair gets darker and darker. This one gives me perfect colour every time and gives my hair bounce.
The Shade 5 star review on 15th November 2021
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I am happy with the product. I am using it for more than a year - no reaction/allergy. I was colouring my hair myself during lockdowns but as the various lockdowns were lifted, my hairdresser does it for me. I have longish curly hair and it is much easier if she, with her experience, colours my hair. Easy product to use otherwise and I recommend it.
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Came across The Shade during COVID lockdown in QLD 2020. So glad that I did, the colour match is exactly the colour I love. Great grey coverage and so gentle on my scalp. Definitely recommend anyone tries it
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I love The Shade hair dyes! Very gentle, no stinging scalp. Hope you do a streaking kit with cap one day, would be great! I have to buy that from another company after I do my roots with your dark ash blonde.
The Shade 5 star review on 14th November 2021
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Absolutely loving the coverage and ease of using the Shades products
The Shade 5 star review on 10th November 2021
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The Shade is rated 4.5 based on 2,064 reviews