The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 2,004 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,004 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 30th June 2025

Evonne R

The Shade 5 star review on 25th June 2025

Heather P

558

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nicest colour kit I've ever used. No drips, smells, very handy tools and bits and pieces to keep me and my bathroom tidy, love my new colour.”

Helpful Report

“I have really long hair but their 'Extra' Colour Kit covered it all, which is honestly amazing for me. No smell, gorgeous colour, I'm sold!”

Helpful Report

“My hair feels so soft and shiny every time I colour! This is my third time using this product, and I'm really happy with it.”

Helpful Report

“Beautiful! Love it!”

Helpful Report

“Well you wowed me! Love the thoughtful items (esp the colour proof bench mat - too cute!) and very pleased about the no smell/no itch as I have struggled with other home colours - can't stand the smell usually, but this was stink free, thank goodness! Gorgeous colour, not dry, super soft. Thanks!”

Helpful Report

“Lovely, lovely, lovely! Very swanky Colour Kit and gear. All a bit high end and fun, and my fave home colouring experience, oh and I love my new colour!!”

Helpful Report

“I am currently subscribed to Light Ash Brown which I have been using for a few weeks now. Was covering my greys well however I wasnt getting the colour i wanted. I have dark brown hair so decided to strip my hair using Scott Cornwall hair stripper (follow instructions to a T) then applied Light Ash Brown and OMG i am in love with my colour!! All i needed to do was remove the dark brown buildup and voila! Also, the customer service is amazing, Thank you Camilla!”

Helpful Report

“I have severe allergies to PPD and I am so happy that I can use this PPD-free colour! No itchiness, thank goodness and I love the colour. Saving $$ too!”

Helpful Report

“Love the colour and it has lasted well. My hair feels healthy and lovely, and it feels good to save time and money at the salon.”

Helpful Report

“No smell, no dripping, no mess! Love that I could keep my bathroom stain free with the mat, clips and cape helped too. Lovely formulation, very natural looking result. I just wanted a subtle colour and shine boost and some grey coverage and I'ev got that, plus it was a great process, so I'm happy!”

Helpful Report

“A cape, a mat! This is great! The colour was nice and thick and didn't stink or drip on me. Very natural colour result, and hair feels fab after colouring. Not dry and no itch. Very nice!”

Helpful Report

“Thanks for making such a great product! Very happy!”

Helpful Report

“My hair felt much nicer after colouring with this product. I might try a lighter shade next time, but my hair feels so good. Loved the brush, clips, cape and super cute mat! I'll chat with the colourist for advice for my next colour.”

Helpful Report

“So beautiful and did not feel damaging to my hair at all. The salon tools are amazing - there's everything you need for home colouring, and its a step above the rest. Love it!”

Helpful Report

“Great, natural shade which works for me. Doesn't look fake. Smelt good and no itch. Cape, mat and brush were very handy and I think I can do a better job colouring at home with these items. Hair feel fab after colouring!”

Helpful Report

“Very natural looking colour, more natural looking than any other colour I have used at home in the past. Got very helpful advice about my stubborn greys, which I'll try next time. Look forward to using this regularly.”

Helpful Report

“Yay! Fun, no awful fumes, neat, professional kit. I can see how this will help me when I am just doing root touch-ups so I dont overlap colour. Gorgeous look adn feel to my hair. So happy with this!”

Helpful Report

“I chose my own colour, it was exactly the same as mine so it didnt really do much, but hair felt great. Love the lack of bad smell. Asked colourist for advice, she suggested a colour I hadn't looked at which was perfect for my hair history, goals and I love it! Thanks!”

Helpful Report

“Very happy with the results the second time round. First colour was had a bit too much red in it, and the online colourist made some suggestions for we and helped me choose a new colour with cooler tones and I love it!”

Helpful Report

“Great colour, super easy and my hair feels healthier after colouring.”

Helpful Report

The Shade is rated 4.5 based on 2,004 reviews